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Zeigler Subaru of Lafayette - Service Center

Lafayette, IN

4.6
1,102 Reviews

1,102 Reviews of Zeigler Subaru of Lafayette - Service Center

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January 14, 2020

Well my experiences with Bob Rohrman Subaru service are not that great. First of all there is no express lane service, you have to schedule an appointment for basic service needs, lof, filters and rotation More

by JAKE.MILLER21
Recommend Dealer
No
Employees Worked With
nathan bush is great, Joshua Gray
Jan 15, 2020 -

Zeigler Subaru of Lafayette responded

Hello - we understand your frustration and appreciate you taking the time to share this feedback. We are currently working on ways in which we can better streamline the experiences our customers have in our service department, and will be sharing your comments with our team in order to reach that goal. Your business is greatly appreciated by all of us here at Bob Rohrman Subaru, and we hope you'll give us a chance to improve in the future. Thank you.

January 13, 2020

.To recall the coil (something like that) .The employees at the service department are always pleasant. They are helpful and cheerful. Kaitlin is my service adviser. She is very smart and h More

by Helen Leung
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Cravatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlin and John in the Service Dept.
Jan 14, 2020 -

Zeigler Subaru of Lafayette responded

Thank you for the kind comments - Kaitlin will be happy to hear them! Your business is greatly appreciated by all of us here at Bob Rohrman Subaru and we look forward to your next visit!

January 13, 2020

To recall the coil (something like that) The Employees at the service department are very nice. They are friendly and courteous. Kaitlin is my service adviser. She is smart and helpful.. More

by Helen Leung
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Cravatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlin, John in the service departmetnt.
Jan 14, 2020 -

Zeigler Subaru of Lafayette responded

Thank you for the kind comments - Kaitlin will be happy to hear them! Your business is greatly appreciated by all of us here at Bob Rohrman Subaru and we look forward to your next visit!

January 13, 2020

Not a great experience I have gone to the service department and haven't had a good experience. One time they asked me to wait an hour, which was fine. However after 3 hou More

by HUFFMANERIC78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Katelyn Butler
Jan 15, 2020 -

Zeigler Subaru of Lafayette responded

Hello - we understand your frustration and appreciate you taking the time to share this feedback. We are currently working on ways in which we can better streamline the experiences our customers have in our service department, and will be sharing your comments with our team in order to reach that goal. Your business is greatly appreciated by all of us here at Bob Rohrman Subaru, and we hope you'll give us a chance to improve in the future. Thank you.

January 13, 2020

Routine oil change/maintenance check. My appointment was for a routine oil change and scheduled maintenance check. As always, the service was prompt, efficient, and professional. I was i More

by STRATTONFFR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tori Darden
Jan 14, 2020 -

Zeigler Subaru of Lafayette responded

Thank you for the kind review! We appreciate you choosing Bob Rohrman Subaru for your service needs, and we look forward to your next visit!

January 13, 2020

Nice service Good service. very efficient, I was doing my oil change and tire rotation, it finishes early than expected. Also, I like they use text to update the More

by HSU138
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katelyn Butler
Jan 14, 2020 -

Zeigler Subaru of Lafayette responded

Thank you for the excellent review! We're glad you had a great experience with our service department here at Bob Rohrman Subaru and we look forward to seeing you again!

January 11, 2020

Brought car in for a recall The work was done within the forecast time, but the service department did not review findings with me. I stayed for the free car wash. More

by JPZ3T3K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rolyce Scheitlin
Jan 13, 2020 -

Zeigler Subaru of Lafayette responded

Thank you for taking the time to share this feedback; we will be passing it along to our service team. We appreciate your business, and hope to see you again in the future.

January 10, 2020

awesome service and friendly staff Awesome and friendly staff. they deff made me feel welcomed. Nice and clean service department also. Would deff recommend it to have future service ne More

by FOCUSSPI03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
tori darden
Jan 13, 2020 -

Zeigler Subaru of Lafayette responded

Thank you for taking the time to leave us a review! We appreciate you choosing Bob Rohrman Subaru for your service needs, and we look forward to seeing you again!

January 10, 2020

Customer Service is key KaraLee and Terran are excellent customer service persons. Very helpful. The first person I asked about a loaner vehicle said there were none availa More

by JANARCH
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Terran Patton, Alex Wilson
Jan 13, 2020 -

Zeigler Subaru of Lafayette responded

Thank you for the kind comments - Karalee and Terran will be happy to hear them! We appreciate you choosing Bob Rohrman Subaru for your service needs and we look forward to seeing you again!

January 10, 2020

The best I bought my Outback at Rohrman and have taken it to the dealership every 6,000 miles for servicing. I am treated super and the mechanics do an excelle More

by JBNORBERG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I did not get all the names other than Tori. Everyone was super
Jan 13, 2020 -

Zeigler Subaru of Lafayette responded

Thank you for your loyal business! We're glad to have you as a member of the Bob Rohrman Subaru family, and we look forward to your next visit!

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