Zeigler Subaru of Lafayette - Service Center

Well my experiences with Bob Rohrman Subaru service are not that great. First of all there is no express lane service, you have to schedule an appointment for basic service needs, lof, filters and rotation not that great. First of all there is no express lane service, you have to schedule an appointment for basic service needs, lof, filters and rotations. This is very unsettling, I have been in automotive industry for 15 years, never heard of a dealership or any mom and pop not taking any walk-ins., Also when they did my cabin air filter, they forgot to attach my glove box lid dampner, so it dropped down with a bang when i opened it. I was able to get it attached. just very annoyed. Ive recommended multiple friends and family members to buy subarus, feel bad for them having to get service at rorhmans More

Not a great experience I have gone to the service department and haven't had a good experience. One time they asked me to wait an hour, which was fine. However after 3 hou I have gone to the service department and haven't had a good experience. One time they asked me to wait an hour, which was fine. However after 3 hours they still hadn't worked on my car. When I wanted to get my recalls done. they told me that it would take one hour. Then, they backtracked and said it would take closer to 5. I did my arrangements for this on-line from a link that was sent to me. They said that the on-line portion should have been shut off. Overall... the people are nice. However, It was extremely disorganized and I get told different things from different people. The service area would be the main reason I would NOT buy a Subaru in the future. More

Routine oil change/maintenance check. My appointment was for a routine oil change and scheduled maintenance check. As always, the service was prompt, efficient, and professional. I was i My appointment was for a routine oil change and scheduled maintenance check. As always, the service was prompt, efficient, and professional. I was in and out in less than the allotted time. Very satisfied!! More

.To recall the coil (something like that) .The employees at the service department are always pleasant. They are helpful and cheerful. Kaitlin is my service adviser. She is very smart and h .The employees at the service department are always pleasant. They are helpful and cheerful. Kaitlin is my service adviser. She is very smart and helpful. I don;t know anything about mechanics or car. She always explains everything clearly to me. She is a treasure to the service department. More

To recall the coil (something like that) The Employees at the service department are very nice. They are friendly and courteous. Kaitlin is my service adviser. She is smart and helpful.. The Employees at the service department are very nice. They are friendly and courteous. Kaitlin is my service adviser. She is smart and helpful.. I don;t know anything about mechanics or car problems. She explains to me clearly. She is a jewel to the company. More

Nice service Good service. very efficient, I was doing my oil change and tire rotation, it finishes early than expected. Also, I like they use text to update the Good service. very efficient, I was doing my oil change and tire rotation, it finishes early than expected. Also, I like they use text to update the progress or other needs, very helpful. More

Brought car in for a recall The work was done within the forecast time, but the service department did not review findings with me. I stayed for the free car wash. The work was done within the forecast time, but the service department did not review findings with me. I stayed for the free car wash. More

awesome service and friendly staff Awesome and friendly staff. they deff made me feel welcomed. Nice and clean service department also. Would deff recommend it to have future service ne Awesome and friendly staff. they deff made me feel welcomed. Nice and clean service department also. Would deff recommend it to have future service needed More

Customer Service is key KaraLee and Terran are excellent customer service persons. Very helpful. The first person I asked about a loaner vehicle said there were none availa KaraLee and Terran are excellent customer service persons. Very helpful. The first person I asked about a loaner vehicle said there were none available. After I'd been there around an hour or so, I bumped into KaraLee and was soon on my way to pick up my husband from another appointment in a loaner Outback, since both of ours were undergoing routine maintenance at the same time. Also, we have enjoyed chatting with April during various visits. More

The best I bought my Outback at Rohrman and have taken it to the dealership every 6,000 miles for servicing. I am treated super and the mechanics do an excelle I bought my Outback at Rohrman and have taken it to the dealership every 6,000 miles for servicing. I am treated super and the mechanics do an excellent job on my car. I always wait. They have a wonderful lounge and the car is ready at the time they predict. I would never take my car anyplace else. When it comes time for a new car I will go to this dealer. Thank you. More