Zeigler Subaru of Lafayette - Service Center

service is always quick and I never have to wait long. I never have to wait long for my service. making the appointment is always quick. I love the food in the lounge and the new bathrooms are beautiful. I never have to wait long for my service. making the appointment is always quick. I love the food in the lounge and the new bathrooms are beautiful. More

Ascent Recalls No hassles dropping of vehicle for recall repairs and loaner car was ready. Repairs made in about 4 hours and I was able to drop off loaner vehicle a No hassles dropping of vehicle for recall repairs and loaner car was ready. Repairs made in about 4 hours and I was able to drop off loaner vehicle and pick up my vehicle quickly. More

Service people were friendly and good, but the service department is WAY too understaffed. I have waited hours on several visits recently. There are not enough technicians for the appointments booked. department is WAY too understaffed. I have waited hours on several visits recently. There are not enough technicians for the appointments booked. 2 stars reflects the overbooking and limited number of technicians, not the performance of the service employees. More

Not great communication I dropped my car off at 8:50am with the understanding that a shuttle would be able to take me to work since there are no loaners available. After 30 m I dropped my car off at 8:50am with the understanding that a shuttle would be able to take me to work since there are no loaners available. After 30 minutes I was informed that a shuttle wouldn't be ready until 10am. The potential for a delay like this needs to be communicated to customers that are on their way to work. 5 hours later (2pm) I still hadn't received any word on my vehicle. I had to call to find out what work needed to be done. No ETA provided. 2 hours later (4pm). I receive a text that more work needs to be done. No ETA provided. I call, ETA: 5pm. 5pm: I receive no call or text. I call. Service reception can't reach my rep. Offers to get tech and call me back. Calls back when car is ready 30 minutes later. Really not impressed with the level of service at Bob Rohrman Subaru. More

While I appreciate the great sales team, I feel it takes entirely too long to complete a purchase. sorry just being honest. Over 3 hours was too much. entirely too long to complete a purchase. sorry just being honest. Over 3 hours was too much. More

Able to get the car in and out much quicker than I thought. Everyone was helpful. I have heard bad things about the service at Rohrmans, but I continue to have good experiences. thought. Everyone was helpful. I have heard bad things about the service at Rohrmans, but I continue to have good experiences. More

Quick and Efficient I found customer service to be great. They were respectful and efficient. I was told my car would be ready in 45 min. it was ready in 30. I will be I found customer service to be great. They were respectful and efficient. I was told my car would be ready in 45 min. it was ready in 30. I will be brining my car here for all my needs. Thanks you. More

I worked with Tori in Service. She was excellent. Very professional. My car was in for an airbag recall. I am very happy with my Subaru. professional. My car was in for an airbag recall. I am very happy with my Subaru. More

Everything went fine except they were supposed to wash my car and didn’t. Other than that staff was knowledgeable and polite. Very satisfied with staff. car and didn’t. Other than that staff was knowledgeable and polite. Very satisfied with staff. More

In and out in record time Although I appreciated the comfy waiting area, I was pleased not to need it for long. Happy to be back on the road so quickly. Although I appreciated the comfy waiting area, I was pleased not to need it for long. Happy to be back on the road so quickly. More