Zeigler Subaru of Lafayette - Service Center

It was Day 2 for changing their hours so we did have a long checkin line. My appointment was for 8:30 & nobody called me to let me know they wouldn’t be open until 10:00am. On a positive note, the emplo long checkin line. My appointment was for 8:30 & nobody called me to let me know they wouldn’t be open until 10:00am. On a positive note, the employees were very cordial & the GM was very visible trying to to rectify the situation. More

oil change and tire rotation routine Care and friendliness of staff was very appreciated. Provided routine oil change and tire rotation ,. with already busy schedule. . I walked through Care and friendliness of staff was very appreciated. Provided routine oil change and tire rotation ,. with already busy schedule. . I walked through the door, with no appointment and they worked me in' More

could not have been better served went out of their way at a busy time to get me in and service completed in a timely manner...they did not have an opening when I arrived, but knowing went out of their way at a busy time to get me in and service completed in a timely manner...they did not have an opening when I arrived, but knowing I drove an hour they found a way More

Since expansion service has gotten sloppy. Seems to be no reliable process for handling questions about work done and in returning vehicle to owners. My vehicle was taken by another customer b Seems to be no reliable process for handling questions about work done and in returning vehicle to owners. My vehicle was taken by another customer by mistake and returned. I had to wait for paperwork and when asking questions I got pretty much no answers just stares. I am an unhappy customer. More

Excellent treatment and work The service was very good and Tori was very pleasant. I really did not have contact with anyone but Tori. The problem that brought me in turned out t The service was very good and Tori was very pleasant. I really did not have contact with anyone but Tori. The problem that brought me in turned out to be the gas tank lid was not closed properly . More

We were there for our 2 month service. There were no problems with our vehicle, and we got to have a really nice visit with Josh Gray.. Now if you could just move your dealership to Leban There were no problems with our vehicle, and we got to have a really nice visit with Josh Gray.. Now if you could just move your dealership to Lebanon to shorten our drive. LOL More

Two recalls and oil, lube, filter done in one visit I like the service personnel and the efficiency they bring to scheduling. Our Subaru Forester had two recalls and the parts had arrived for both. In a I like the service personnel and the efficiency they bring to scheduling. Our Subaru Forester had two recalls and the parts had arrived for both. In addition we were due for a service. I needed the vehicle the next morning and I picked it up and headed to Illinois for a visit. My only problem is the loaner we were given. We were perfectly happy with our 2016 Forester until we got a 2020 Outback. Now we are having to consider buying an Outback. Next time I will take a 5 to 10 year old Subaru for a loaner. More

Perseverance There was an issue with the Harmon Kardon amplifier in our 2018 Legacy. The Rohrman service department worked diligently trying to figure out the roo There was an issue with the Harmon Kardon amplifier in our 2018 Legacy. The Rohrman service department worked diligently trying to figure out the root cause. They changed out multiple components trying to isolate the issue. It was a very time-consuming process but they did a great job of sticking with the issue until they found the problem. The service representatives, especially Ashley, kept me up-to-date with the status of the vehicle which was greatly appreciated. Each member of the service department that I worked with showed a genuine interest in helping alleviate my concerns. More

No communication I have never had an issue until this time. I was told my car would be ready to pick up at 4:00 PM. I arrived at 4:20. I was told by the customer se I have never had an issue until this time. I was told my car would be ready to pick up at 4:00 PM. I arrived at 4:20. I was told by the customer service person that my car would not be done until the next day. Why didn't anybody call me and let me know? I then had to find a ride for the next day to be able to get to work!!! More

My wife and I are completely blessed to have a car dealership that still knows what TRUE customer service is all about. Everyone went above and beyond to help us get through our issues with our Outbac dealership that still knows what TRUE customer service is all about. Everyone went above and beyond to help us get through our issues with our Outback. A special thanks to Trey,Brad and Kenzie. My wife says the mechanic that correctly diagnosed and fixed our high beam assist is her hero! Thanks to ALL at the Subaru dealership for the warm smiles and just plain pleasant atmosphere! More