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Zeigler Subaru of Lafayette - Service Center

Lafayette, IN

4.6
1,102 Reviews

1,102 Reviews of Zeigler Subaru of Lafayette - Service Center

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April 13, 2020

AWESOME EXPERIENCE!I was very pleased with my buying AWESOME EXPERIENCE! I was very pleased with my buying experience! Salesman Joshua Gray was personable and his knowledge sold me on the sale! I Love More

by JUANITAHAMLIN
Recommend Dealer
Yes
Employees Worked With
Joe Shane finance, Joshua Gray
Apr 15, 2020 -

Zeigler Subaru of Lafayette responded

Thank you for the excellent review! We're glad to hear that Joshua was helpful to you throughout the purchasing process, and we'll be sure to pass along your kind comments. Your business is greatly appreciated by all of us here at Bob Rohrman Subaru, and we hope we have the opportunity to work with you again in the future. Take care and enjoy your new vehicle!

April 10, 2020

Quick expert service. Social distancing was implemented. I waited inside car for the service representative to wait on me. I was treated professionally and explained what More

by doug_ruby_jones
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kinzie
Apr 13, 2020 -

Zeigler Subaru of Lafayette responded

Thank you for taking the time to leave us a review! We appreciate you choosing Bob Rohrman Subaru for your service needs, and we look forward to your next visit. Take care!

April 08, 2020

Thank you for working on my car during this trying time! You guys have always been amazing but during Covid-19 I still got my car back quickly. Thank you!! More

by THERRMANN76
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
Apr 09, 2020 -

Zeigler Subaru of Lafayette responded

Thank you so much for the kind review - it is truly appreciated, and we're grateful to have you as a part of the Bob Rohrman Subaru family. See you next time!

April 07, 2020

Best service EVER! Over and above to meet customers expectations. Fast and efficient service team. Car was washed and they vacuumed inside! Truly EXTRAORDINARY service. More

by KH
Recommend Dealer
Yes
Employees Worked With
ALL SERVICE TEAM:)
Apr 08, 2020 -

Zeigler Subaru of Lafayette responded

Thank you so much for the kind review! We appreciate you choosing Bob Rohrman Subaru for your service needs, and we look forward to seeing you again!

April 04, 2020

So easy to work with for my sudden brake & tire issues, even during down time for CoVid19. Everything was very well explained & no pressures for work needed. My bank card failed during payment so I used More

by JLPX433
Recommend Dealer
Yes
Employees Worked With
Brad Belaire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karalee Sollars
Apr 06, 2020 -

Zeigler Subaru of Lafayette responded

Thank you for taking the time to share this feedback. We appreciate you bringing it to our attention, and will be sharing it with our team so they can look into it further. Thanks for choosing Bob Rohrman Subaru for your service needs - we look forward to seeing you again in the future!

March 27, 2020

We cant say enough good things about Jordan Shillings, he is professional, knowledgeable and always willing to help in any way he can. Thank you! More

by SUBARU2.50690
Recommend Dealer
Yes
Employees Worked With
Jordan Shillings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2020 -

Zeigler Subaru of Lafayette responded

Thank you for the kind comments - Jordan will be happy to hear them! Your business is greatly appreciated by all of us here at Bob Rohrman Subaru, and we look forward to your next visit. Take care!

March 25, 2020

I purchased a hazard tire warranty from Tom Wood for my lease. You guys were unable to change my tire that needed replaced with the information I provided. More

by Lockbass2
Recommend Dealer
No
Employees Worked With
Shane Starrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kendra was great!!
March 25, 2020

Crew was awesome and right on time!Loved the way the gal Crew was awesome and right on time! Loved the way the gal at desk said Byeeeeeee Gotta have fun at work! Keep it up folks! More

by BLR1957
Recommend Dealer
Yes
Employees Worked With
Service girls at desk and crew in the back
Mar 26, 2020 -

Zeigler Subaru of Lafayette responded

Thank you for the kind review! We appreciate you choosing Bob Rohrman Subaru for your service needs, and we look forward to seeing you again in the future!

March 25, 2020

Frustrating that your service department can’t stay open during the COVID-19 crisis since other service shops are considered essential. The staff was very nice. More

by Pam
Recommend Dealer
Yes
Employees Worked With
Service department
Mar 26, 2020 -

Zeigler Subaru of Lafayette responded

Thank you for taking the time to leave us a review, Pam. We apologize for your frustration; please understand that we're doing the best we can to keep our customers, staff and community safe during this unprecedented time. We look forward to seeing you again in the future. Take care.

March 25, 2020

Communication was not the best regarding the status and schedule of our service and the return of our vehicle being extended and not having our vehicle over the weekend. Vehicle was scheduled for recall s More

by BOILERPAT2
Recommend Dealer
Yes
Employees Worked With
Service Department
Mar 27, 2020 -

Zeigler Subaru of Lafayette responded

We appreciate you taking the time to share this feedback and will be addressing it with our team. Thank you.

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