Back

Zeigler Subaru of Lafayette - Service Center

Lafayette, IN

4.6
1,102 Reviews

1,102 Reviews of Zeigler Subaru of Lafayette - Service Center

Sort by
May 06, 2020

Very nice reasonable price the lady at the desk was very nice, and was done in reasonable time. I just waited in the waiting room fast service. More

by CINNAMONGIRL79
Recommend Dealer
Yes
Employees Worked With
Mark Cravatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katelyn Butler
May 08, 2020 -

Zeigler Subaru of Lafayette responded

Thank you for taking the time to leave us a review! We appreciate you choosing Bob Rohrman Subaru for your service needs, and we look forward to seeing you again!

May 05, 2020

masks are necessary People at the front desk who works with clients Should wear face mask!! Stop COVID 19, save our lives!! Educate Subaru employees about coronavirus and More

by LSYLAYEVA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenzie
May 06, 2020 -

Zeigler Subaru of Lafayette responded

Thank you for taking the time to share your concerns. The health of our community is our top priority, and we’re taking the necessary steps to ensure a safe environment for our staff & customers, including thorough cleanings of our facilities, adhering to the recommended six feet of social distancing, and adjusted schedules and hours of operations to limit the amount of people in our facilities at any one time. While we’re confident in these precautions, we’re also open to the thoughts and concerns of our customers and will be sharing your comments with our team. If you have any questions, please don’t hesitate to give us a call – we’d be happy to discuss with you in greater detail. Thank you.

May 05, 2020

Service brome my lugnut rotating my tires tried to charge me. They lost the identification for my key. And no precautions noticed for covid 19 More

by vickieallison
Recommend Dealer
No
Employees Worked With
Jenny
May 06, 2020 -

Zeigler Subaru of Lafayette responded

Hello – we apologize for your frustration and appreciate you taking the time to share this feedback. If there’s anything about your visit or the services performed that you’d like to discuss in greater detail, please don’t hesitate to give us a call at 765-588-9583 and ask to speak to our Service Manager, Karalee Sollars. Please know that the health of our community is our top priority, and we’re taking the necessary measures to ensure a safe environment for our staff and customers, including thorough & frequent cleanings, and adhering to the recommended six feet of social distancing. More information can be found on our website, and we’re always available to answer any questions you may have. Thank you.

May 01, 2020

I brought my car in. I was told one price. When we went to pick it up. Was told a much higher price. It got taken care of. But ridiculous Also the girl told us to text anytime we needed & she never respon More

by JOHNDEBHIATT
Recommend Dealer
No
Employees Worked With
Girl in service.
May 05, 2020 -

Zeigler Subaru of Lafayette responded

Hello – we apologize for the miscommunication and appreciate you working with us to get it sorted out. We also appreciate you taking the time to share this feedback and will be addressing it with the appropriate team members. If there’s anything else about your visit that you’d like to discuss with us in greater detail, please don’t hesitate to give us a call at 765-588-9583 and ask to speak to our Service Manager, Karalee Sollars. Thank you.

April 29, 2020

2 recalls done done in a timely matter. 1 lady checked 2 recalls done done in a timely matter. 1 lady checked us in other lady took care of the service & oil change time 2hr. 30min. were excellent & More

by awards@jeranny.com
Recommend Dealer
Yes
Employees Worked With
Service depart. only 2 Ladies were great & Friendly
May 01, 2020 -

Zeigler Subaru of Lafayette responded

Thank you for the kind review! We appreciate you coming to visit us here at Bob Rohrman Subaru, and we look forward to seeing you again in the future!

April 29, 2020

Another nightmare experience Third time in a row we have taken our Subaru to have it serviced at this dealership, and what a nightmare again. The two hour appointment which starte More

by MJJURA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't know-she just started working there
May 01, 2020 -

Zeigler Subaru of Lafayette responded

Hello – we’re sorry to hear about this and appreciate you taking the time to share these comments. We will certainly be taking your feedback into consideration as we look for ways to make the service we provide to our customers more efficient. If there’s any additional feedback you’d like to discuss, please don’t hesitate to reach out directly. Thanks for being patient with us.

April 28, 2020

Great The service is still great! Communication still is difficult. I strongly suggest management raise the pay of all the women on the floor interacting wi More

by BARRETT1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
All service employees!
Apr 29, 2020 -

Zeigler Subaru of Lafayette responded

Thank you for taking the time to share this feedback - we will be passing it along to our team. Your business is greatly appreciated by all of us here at Bob Rohrman Subaru, and we look forward to your next visit. Take care!

April 27, 2020

Great service Was very pleased with the work done recently. Great value and even got a loaner car while mine was in the shop. Would love to give a big thank you to More

by KW0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenzie
Apr 28, 2020 -

Zeigler Subaru of Lafayette responded

Thank you so much for taking the time to leave us a review - we'll be sure to share with Kenzie! We appreciate you being a part of the Bob Rohrman Subaru family, and we look forward to your next visit!

April 24, 2020

Car was serviced, everything was checked out. The only thing that bothered me was that no one wore a mask except me and other customers.. More

by ITSLUCKY55
Recommend Dealer
No
Employees Worked With
Service personnel
Apr 27, 2020 -

Zeigler Subaru of Lafayette responded

We appreciate you taking the time to share this feedback. The health of our community is our top priority, and we’re taking the necessary steps to ensure a safe environment for our staff & customers, including thorough cleanings of our facilities, adhering to the recommended six feet of social distancing, and adjusted schedules and hours of operations to limit the amount of people in our facilities at any one time. While we’re confident in these precautions, we’re also open to the thoughts and concerns of our customers and will be sharing your comments with our team. If you have any questions, please don’t hesitate to give us a call – we’d be happy to discuss with you in greater detail. Thank you.

April 22, 2020

24000 mile checkup It was fast; everyone was friendly and professional; and all was done in a safe manner. Thank you for providing this service during this time. More

by gjfolkerts
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Please list your service employees as well.
Apr 22, 2020 -

Zeigler Subaru of Lafayette responded

Thank you for taking the time to leave us a review! We appreciate you coming to visit us here at Bob Rohrman Subaru, and we look forward to seeing you again in the future!

...
100
...