Zeigler Subaru of Lafayette - Service Center

The issue with my vehicle was diagnosed correctly the first time and the repair was completed when the said it would be. I have no issue with the service staff, everyone I dealt with was friendly and pro first time and the repair was completed when the said it would be. I have no issue with the service staff, everyone I dealt with was friendly and professional. What I do have a small issue with is the diagnostic fee. I can understand being charged such a fee if I took my vehicle in with an issue, they diagnosed the problem, then I decided not to have the repair done. But in the cases where I do decide to have the repair completed at their facility they should consider greatly reducing the diagnostic fee or eliminating it all together. Just my thought on the subject. More

We finally met a professional salesman who knew the product and walked us through all the technology. He was very informative and patient. product and walked us through all the technology. He was very informative and patient. More

I had to bring my car back in for an issue that they caused. I then showed them a picture of where the leak was coming from and they assumed they weren’t the problem. Didn’t even check to find the leak caused. I then showed them a picture of where the leak was coming from and they assumed they weren’t the problem. Didn’t even check to find the leak and said they would charge me $140. I had to ask them to check again before they found out they were the problem. What kind of service is that? Trying to make me pay for an issue you caused and didn’t even check to see until the customer said something. I am never bringing my car back here. Not to mention how long it takes to get an oil change and other simple tasks. Completely a waste of time bringing my vehicle here. More

Fast, reasonable pricing and kind service. High quality for the price provided and expert opinion High quality for the price provided and expert opinion More

Kenzie Hughes was great! Very happy and polite personality and very professional. One of the few times I've been to any dealership and didn't get a notice of all the work "I Very happy and polite personality and very professional. One of the few times I've been to any dealership and didn't get a notice of all the work "I needed done"?? The technician did list some things recommended and she pointed them out (which is fine), but absolutely no pressure of any kind to schedule the items. I've been a mechanic for many, many years and fully realize what "Needs" o be done versus "What dealer recommends". I much appreciated Kenzie's response to that and I would rate her as one of your very BEST! (PS, Thank you for the car wash too!!) Michael Shepperd Merry Christmas to you and your staff! More

Every one was very efficient and. Nice The service department gals was awesome. Love the shuttle Nice The service department gals was awesome. Love the shuttle More

Customer service was excellent. Car was taken care of in less than an hour without appointment. Car was taken care of in less than an hour without appointment. More

Had the recall, and mileage service, all finished before the quoted time. I was very happy. Keep up the good work .. the quoted time. I was very happy. Keep up the good work .. More

Got my car in quick for regular maintenance. Finished and called me right away. Made recommendations for things to service next, took me to and from work. Excellent service and attention Finished and called me right away. Made recommendations for things to service next, took me to and from work. Excellent service and attention More

Timely service and friendly customer service during my visit. Clean waiting room and good coffee. visit. Clean waiting room and good coffee. More