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Zeigler Subaru of Lafayette - Service Center

Lafayette, IN

4.6
1,102 Reviews

1,102 Reviews of Zeigler Subaru of Lafayette - Service Center

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July 24, 2023

I’ve had my 2020 Ascent in service for the same issue 9 or 10 times now. They can’t figure out what’s causing it and now just want to give the car back to me without finding the issue or fixing it. This More

by JACQUELINE92182
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cory Collins
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2023

The dealership was very clean, friendly, prompt. Alyssa was my saleswomen and she was amazing. I would recommend her to anyone. More

by COOMLERM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Clawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 12, 2023

My car is still having issues & I can't miss any more work. Been in the shop twice. They also replaced items that did nit need replaced bc they were new when i got the car. The key fob started messing up More

by TDRAGOO06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Spence
3.0
This rating includes all reviews, with more weight given to recent reviews.
March 27, 2023

The customer service was pleasant. I was out and on the road in no time at all. More

by binnybeatz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Gannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2023 -

Zeigler Subaru of Lafayette responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 27, 2023

Always professional, extremely courteous and go the extra mile. I recommended them for all service with your Subaru. More

by Jcrascon777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carra Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Raines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Pilatz
Mar 30, 2023 -

Zeigler Subaru of Lafayette responded

Hi, We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 26, 2023

Staff were fantastic and explained the service process well. They made sure to keep me informed and provide updates. They ensured I knew my options and had okay'd a course of action prior to them doing an More

by Jane D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karson Kyhnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2023 -

Zeigler Subaru of Lafayette responded

Hi Jane, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know!

March 23, 2023

The service department is very good at servicing my car each time it has needed it More

by ljdeplanty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2023 -

Zeigler Subaru of Lafayette responded

Hello, we're happy to hear you had such a positive experience with our team! We hope to see you soon!

March 23, 2023

Great customer service. Went above and beyond to make sure our vehicle was serviced and gave my wife flexibility by providing a loaner vehicle to help her tend to our newbor More

by trentfletcher13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2023 -

Zeigler Subaru of Lafayette responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

March 23, 2023

Recall repaired with no issues - finished in less time than promised !!! Very satisfied with service team 😊 More

by MISS.PIGGY52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2023 -

Zeigler Subaru of Lafayette responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bob Rohrman Subaru. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 22, 2023

My service is always prompt. Estimated parts and services expense is always explained to me at the beginni g of my appointment. Ride provided to nearby location while waiting if More

by LFRAZEUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenzie Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2023 -

Zeigler Subaru of Lafayette responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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