Zeigler Subaru of Lafayette

Never got the title or refund within 30days I bought a Chevrolet during their big top sales event, They spent weeks making up excuses about not sending me the title or registration. I also paid I bought a Chevrolet during their big top sales event, They spent weeks making up excuses about not sending me the title or registration. I also paid more for the vehicle then was advertised, they said I would be refunded the difference which I never was. I have tried calling their dealer many times but they just hang up on you. Also the car broke the day I got it, the handbrake didnt work and the suspension was rattling, they refused to help. More

Never go to Bob Rohrman Have taken my 2015 Subaru Legacy for service and always gets damaged. Mechanics have no clue what they are doing. Never go there...you will regret it Have taken my 2015 Subaru Legacy for service and always gets damaged. Mechanics have no clue what they are doing. Never go there...you will regret it. They treat cars like if they were junk cars when they are $30,000 cars. No respect at all. More

Shop Somewhere else Nice and friendly before you buy, terrible service after deal was made. Our appointment mysteriously shifted 1 hour, plus was 30min late after that, s Nice and friendly before you buy, terrible service after deal was made. Our appointment mysteriously shifted 1 hour, plus was 30min late after that, so purchase started with 1.5 hours wasted in a waiting room! Took over 40 days to get title and refused to renew expired temporary plates after 30days. Charged deposit to reserve the vehicle, did not credit to the invoice, still waiting to get it back. Promised factory remote start, installed aftermarket as my wife who took the vehicle in did not know much about it. Sales guy promised to explain and setup all features, but scheduled a time for us to come when he is out of office. How convenient is that? And then stopped responding to texts. I love my Subaru, but next time it will be purchased from a dealer who cares about customers, not sales volume More

Excellent Services Wonderful experience and very knowledgeable sales staff. Friendly and courteous and took time to make sure our needs were met. They were flexible on Wonderful experience and very knowledgeable sales staff. Friendly and courteous and took time to make sure our needs were met. They were flexible on their hours for our pick-up of our vehicle which we appreciated. More

They do not return your phone calls after the sale is over. They tell you that you are financed, and then they cannot make up their minds. I purchased a used vehicle and was told that they had everything over. They tell you that you are financed, and then they cannot make up their minds. I purchased a used vehicle and was told that they had everything they needed, and furnished them with all the paperwork they requested. I signed the paper work on a Saturday, then picked up the car on the following Monday, after 11 AM. So if they needed anything else they should have requested it before I left the lot with the vehicle. Then 4 days later I ended up having a blow out, and had to purchase 4 new tires, the headlights all had to be replaced, the battery went dead the following week, and now it needs another $1,000.00 for a Catylytic Converter. They put down Capital One as my Lienholder, but I called them, and they said that the paperwork was returned. So I do not know who my finance company is. I will post more when I know more, this is ridiculous. I have spoken to an attorney, and have been told that I will have to sue them. This is not the buying experience I have ever had, and did not expect from this dealership. More

I stopped in to take a peak at a used car. I was approched bye a very chipper and pleasant gentleman named Tom. He apparently is the Pre Owned manager there. I was surprised to see a manager greet m approched bye a very chipper and pleasant gentleman named Tom. He apparently is the Pre Owned manager there. I was surprised to see a manager greet me. That has never happened before. I spoke with tommy for about a half hour, he was a nice gentleman to speak with. He introduced me to a salesman named josh. Josh was very informative and seemed pretty motivated to help me find the car that fit my needs. They were fireing on all cylinders that day. They were extremely busy (it was a saturday) and I feel like they couldnt have done a better job finding something to suit my needs. They were very attentive to my budget and gave me a geat deal on my car (trade) and as equally a good deal onthe vehicle I purchased. Tom and Josh has earned a lifelong cusotmer out of me and they have been doing a good job folowing up with me and answering all of my annoying questions. They certainly fit the bill for an outstanding dealership. They are on key when it comes to customer service. Icant wait to get my next car, And I can guarantee it will be from those guys! More

I would not go back to this Subaru. They tried to give us half price on our trade in and came back 10 minutes later doubling their offer because they knew that they would loose a sale. When I arrived to pick half price on our trade in and came back 10 minutes later doubling their offer because they knew that they would loose a sale. When I arrived to pick up the car they had none of the paperwork done and we had to wait for an extra hour past our scheduled pickup time. The only thing that kept me there was the fact that Subaru cars are very nice. I would never go to this dealership again and I would not recommend it to anyone. More

My experince with Bob Rohrman Subaru was exceptional! The staff was more than excited to help me answer all of my questions. TOmmy got me a fair price on my trade and he was very prompt and professional. The staff was more than excited to help me answer all of my questions. TOmmy got me a fair price on my trade and he was very prompt and professional. They were not pushy whatsoever. When tommy brought his manager in to meet me, I was worried he was going to be pushy. I believe the mans name ws ryan, but either way I was pleasnatly surprised at how delightful of a man he was. IT was a stress free experince and I will never go anywhere else. THANKS BOB ROHRMAN SUBARU! I LOVE MY LEGACY! More