Zeigler Subaru of Lafayette

Very thorough investigative work on vehicle pulling right by technician. Service department committed to resolving the customer concern and supported the investigation and subsequent work. Result was vehicle by technician. Service department committed to resolving the customer concern and supported the investigation and subsequent work. Result was vehicle with no pull! More

John Pilatz did an amazing job! He was incredibly knowledgeable and made the entire process incredibly smooth. He was a true professional throughout the entire process. I will definitely recommend hi knowledgeable and made the entire process incredibly smooth. He was a true professional throughout the entire process. I will definitely recommend him to my friends and family! Thanks John! More

Worked well with my husband and I. Got everything we asked for, was very welcoming and cared about what we wanted. Gave us plenty of options to pick from. asked for, was very welcoming and cared about what we wanted. Gave us plenty of options to pick from. More

Anthony Turner is an excellent salesman! He's very thorough and attentive. He showed us our options and we drove away in what we wanted in no time! Love our new Outback! Our puppies will love it too a thorough and attentive. He showed us our options and we drove away in what we wanted in no time! Love our new Outback! Our puppies will love it too after the new car smell fades. More

I wish I could leave a better review. But the customer service there is gone. I don’t feel appreciated or welcome there it sucks service there is gone. I don’t feel appreciated or welcome there it sucks More

Interior Front Driver seat torn and ripped Bob Rohrman Subaru Service Department staff along with Service Manager and General Manager lied to the customer. The work paperwork is from Bob Rohrma Bob Rohrman Subaru Service Department staff along with Service Manager and General Manager lied to the customer. The work paperwork is from Bob Rohrman Hyundai-Genesis and does not match the one hour diagnostic paperwork that states Bob Rohrman Subaru, reason; two service department's and two different adresse's. Communication is lacking in all areas. Know one that I have spoken to have given me an honest answer. I have called and left voice messages but apparently the staff do not forward the messages onto the specific person. Staff do not return phone calls promptly or messages. The Subaru Outback vehicle still has a ripped edge seat and a big torn hole in the front driver seat interior. More

Worst experience! Booked appointment in November for a December date when my son returned home from college with his Subaru. Oil change, air bag recall, 25 point inspection, and ordered a replacement key. December date when my son returned home from college with his Subaru. Oil change, air bag recall, 25 point inspection, and ordered a replacement key. They called me right back because they needed payment to order key. I was happy to give them my credit card info. Showed up 6 weeks later for appointment. They had no record of my appointment and they had not ordered key. They kindly did all but said I would need to come back the next week for the key. Frustrating, but what choice did I we have. They told me they hadn’t ordered the key because they had written the credit card info down incorrectly. They then said that they did not know my phone number to call for correct info. But they had called me already to get the card info in November. They said they remembered calling me, but in the same sentence said they didn’t have my number. They did have a second phone number listed and said they called it with no response. But that number was my Mom’s number( it had been her car), and she said no one called her. I picked car up, and paid for the key. I came back a week later for the “30” minute key programming appointment. 90 minutes later I finally got my car back. I had not driven this car except to and from the dealer for these appointments. As I pick up the key the technician says, “ by the way, you have a tail light out and your brakes really should be replaced. “. AAARRRGGHH! Did they even do the inspection the week before? Very dissatisfied and disappointed in Bob Rohrman Subaru. More

Horrible service experience!! I won’t trust another vehicle to this dealer ever! Took vehicle in for a 30 minute oil change and didn’t get it back for two weeks! The technician left the filter loose vehicle to this dealer ever! Took vehicle in for a 30 minute oil change and didn’t get it back for two weeks! The technician left the filter loose and sprayed oil everywhere! Several failed attempts at cleaning the vehicle and now I can still smell oil 4 weeks later! More

Excellent salesperson but......... Mark Cravatt, our salesperson, was an 11 out of 10 in providing us a sale. I would purchase another vehicle from Mark. The finance person person (m Mark Cravatt, our salesperson, was an 11 out of 10 in providing us a sale. I would purchase another vehicle from Mark. The finance person person (manager?) was the most snarky, unprofessional, and customer unfriendly individual I have dealt with in my 39 years of purchasing vehicles from automobile dealerships. Maybe the finance person was irritated from working New Year's Day? Bob Rohrman, it is very apparent you have made many positive improvements at your Lafayette Subaru dealership but you need to work on improving your finance department personnel. More