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Zeigler Subaru of Lafayette

Lafayette, IN

4.6
1,618 Reviews
For a new or used Subaru in Fort Wayne, Zeigler Subaru of Fort Wayne is here to provide Indiana shoppers with an exceptional custom experience. Our Indiana Subaru dealership carries all the latest Subaru models, and our expert sales staff will help you find the perfect vehicle for your lifestyle with great Subaru lease & finance specials available for qualified buyers. Zeigler Subaru of Fort Wayne is the only Subaru dealership in the Huntington, New Haven, & Auburn, IN area, but Subaru enthusiasts throughout Indiana choose to visit our dealership for our excellent customer service, pet-friendly showroom, attractive auto financing options, and great cars! Visit our dealership for a new car or Subaru service for your current vehicle and see the difference working with our dealership makes for yourself.
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1600 S Creasy Ln

Lafayette, IN

47905

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Showing 1,618 reviews

March 25, 2020

Crew was awesome and right on time!Loved the way the gal Crew was awesome and right on time! Loved the way the gal at desk said Byeeeeeee Gotta have fun at work! Keep it up folks! More

by BLR1957
Recommend Dealer
Yes
Employees Worked With
Service girls at desk and crew in the back
Mar 26, 2020 -

Zeigler Subaru of Lafayette responded

Thank you for the kind review! We appreciate you choosing Bob Rohrman Subaru for your service needs, and we look forward to seeing you again in the future!

March 25, 2020

Frustrating that your service department can’t stay open during the COVID-19 crisis since other service shops are considered essential. The staff was very nice. More

by Pam
Recommend Dealer
Yes
Employees Worked With
Service department
Mar 26, 2020 -

Zeigler Subaru of Lafayette responded

Thank you for taking the time to leave us a review, Pam. We apologize for your frustration; please understand that we're doing the best we can to keep our customers, staff and community safe during this unprecedented time. We look forward to seeing you again in the future. Take care.

March 25, 2020

Communication was not the best regarding the status and schedule of our service and the return of our vehicle being extended and not having our vehicle over the weekend. Vehicle was scheduled for recall s More

by BOILERPAT2
Recommend Dealer
Yes
Employees Worked With
Service Department
Mar 27, 2020 -

Zeigler Subaru of Lafayette responded

We appreciate you taking the time to share this feedback and will be addressing it with our team. Thank you.

March 23, 2020

It was Day 2 for changing their hours so we did have a long checkin line. My appointment was for 8:30 & nobody called me to let me know they wouldn’t be open until 10:00am. On a positive note, the emplo More

by ROGERS1976
Recommend Dealer
Yes
Employees Worked With
Brad Belaire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2020 -

Zeigler Subaru of Lafayette responded

Thank you for taking the time to leave us a review - we appreciate you bearing with us through all of the recent changes, and hope to see you again in the future. Take care!

March 23, 2020

oil change and tire rotation routine Care and friendliness of staff was very appreciated. Provided routine oil change and tire rotation ,. with already busy schedule. . I walked through More

by DARYLMARYCANDI@yahoo.com
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not surer, brunette in express care.
Mar 24, 2020 -

Zeigler Subaru of Lafayette responded

Thank you for the kind review! We appreciate you choosing Bob Rohrman Subaru for your service needs, and we look forward to seeing you again!

March 21, 2020

could not have been better served went out of their way at a busy time to get me in and service completed in a timely manner...they did not have an opening when I arrived, but knowing More

by RICHWILD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I do not recall all their names
Mar 23, 2020 -

Zeigler Subaru of Lafayette responded

Thank you for the kind review! We appreciate you making the hour drive to come visit us here at Bob Rohrman Subaru, and we hope to see you again in the future!

March 20, 2020

Everyone was very helpful and friendly. April Wilson provided excellent service and answered my questions Thanks for the extra key I enjoying driving my car More

by DILLMANCS
Recommend Dealer
Yes
Employees Worked With
Alex Wilson
Mar 23, 2020 -

Zeigler Subaru of Lafayette responded

Thank you for the excellent review! We're glad you enjoyed working with April and are happy to hear you're loving your vehicle so far. Your business is greatly appreciated by all of us here at Bob Rohrman Subaru, and we hope to see you again in the future - take care!

March 20, 2020

April was very knowledgeable and helpful. She was right on point with the vehicle I was buying. I will definitely refer April and give her 100% on her expertise. More

by Efrein.torres
Recommend Dealer
Yes
Employees Worked With
Alex Wilson
Mar 23, 2020 -

Zeigler Subaru of Lafayette responded

Thank you for the kind comments - April will be so happy to hear them! We appreciate you choosing Bob Rohrman Subaru for your purchase and we hope we have the opportunity to work with you again in the future!

March 19, 2020

Since expansion service has gotten sloppy. Seems to be no reliable process for handling questions about work done and in returning vehicle to owners. My vehicle was taken by another customer b More

by RAABGM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ashley Roy
Mar 23, 2020 -

Zeigler Subaru of Lafayette responded

Hello – we once again apologize for the mix-up and appreciate your cooperation in correcting it. We are currently working on updates to our service department that will allow us to better serve our customers in the future; your feedback will certainly be taken into consideration as we work through these changes. If there’s any additional comments you’d like to share, please don’t hesitate to give us a call at 765-588-9583 and ask to speak to our Service Manager, Karalee Sollars. Thank you.

March 18, 2020

Easy and Awsome! I absolutely hate high pressure sales and my salesman was very helpful and not pushy while making useful suggestions and worked with me for the sale. More

by JIMD46902
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Cravatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2020 -

Zeigler Subaru of Lafayette responded

Thank you so much for the kind comments - Mark will be happy to hear them! Your business is greatly appreciated by all of us here at Bob Rohrman Subaru and we hope we have the opportunity to work with you again in the future. Until, then take care and enjoy your new Subaru!

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