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Zeigler Subaru of Lafayette
Lafayette, IN
1,618 Reviews
For a new or used Subaru in Fort Wayne, Zeigler Subaru of Fort Wayne is here to provide Indiana shoppers with an exceptional custom experience. Our Indiana Subaru dealership carries all the latest Subaru models, and our expert sales staff will help you find the perfect vehicle for your lifestyle with great Subaru lease & finance specials available for qualified buyers.
Zeigler Subaru of Fort Wayne is the only Subaru dealership in the Huntington, New Haven, & Auburn, IN area, but Subaru enthusiasts throughout Indiana choose to visit our dealership for our excellent customer service, pet-friendly showroom, attractive auto financing options, and great cars! Visit our dealership for a new car or Subaru service for your current vehicle and see the difference working with our dealership makes for yourself.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,618 reviews
May 20, 2020
I bought my brand new 2015 Subaru Legacy from this dealership 5 1/2 years ago. I've never taken my car to be serviced anywhere but here because I trusted them. Throughout those 5 1/2 years it's been n dealership 5 1/2 years ago. I've never taken my car to be serviced anywhere but here because I trusted them. Throughout those 5 1/2 years it's been nothing but a headache. My car was consuming oil for years with several complaints from me and several times bringing it in to be looked at before they found a leak in the head gaskets. Big job. It took them 7 weeks and a day to finish the job on my car. I go to pick it up excited to have it back after so long and the check engine light is on. I have to leave it with them again because the service department was closing. A few days later I'm called and told the grill shaft needs replaced which is causing the check engine light to be on. Another big job. At this point I make some phone calls, and speak with the dealership manager in person. I Leave not knowing when my car will be finished. Three hours later I get a call that my car is ready to be picked up. Come to find out the drive shaft was only blocked by debris and they got it all cleared out, check engine light is off. I find it ironic that after I made my appearance, and they knew I was not happy about the entire situation, that my car was no longer in need of a new drive shaft. Beware. I've spent a lot of money here. If you're willing to spend money for the sake of your car, buy elsewhere, get services elsewhere. My long-term relationship with Bob Rohrman Subaru in Lafayette is over. More
by BUSENBARKD
Verified Customer
May 20, 2020
Would give zero stars if allowed. Horrific customer service. Had my car for 4 hours. Was told would need to order a part. Upon picking up my vehicle found that they had the part in stock (passenger sid service. Had my car for 4 hours. Was told would need to order a part. Upon picking up my vehicle found that they had the part in stock (passenger side mirror) but did not install it. Had to schedule another appointment and then will have to take it to another location myself to have it painted! Waste of my time and very expensive. After this repair will never take my Subaru there again! More
by SAHACKER
May 16, 2020
Helpful and thorough Marty was very personable and worked hard to find the perfect car to fit my needs. The managers also worked with him to find another dealership with Marty was very personable and worked hard to find the perfect car to fit my needs. The managers also worked with him to find another dealership with the right car for me. More
by hendson
May 16, 2020
First Subaru Everything about the process was easy and smooth. Our sales person, Marty McGlothlin, was very helpful and informative. I love the Forster Sport and Everything about the process was easy and smooth. Our sales person, Marty McGlothlin, was very helpful and informative. I love the Forster Sport and am happy to be part of the Subaru family. More
by helms19116
Employees Worked With
May 15, 2020
Good service, friendly and relaxed atmosphere, great selection of cars. I highly recommend Marty when you need to purchase a car. He’s great!! Love my car selection of cars. I highly recommend Marty when you need to purchase a car. He’s great!! Love my car More
by thebabysitter38
Employees Worked With
May 11, 2020
I had an awesome experience with April. She was great and really went out of her way to help me find a car I liked! really went out of her way to help me find a car I liked! More
by LANDIS14
May 11, 2020
Service Advisor Jenny did an outstanding job taking care of me. She was very knowledgeable and was very kind in her handling of my vehicle situation. Perhaps the best ever maintenance service experience I of me. She was very knowledgeable and was very kind in her handling of my vehicle situation. Perhaps the best ever maintenance service experience I’ve ever had at Rohrman’s. More
by L.STRAUCH
Employees Worked With
Jennifer
May 11, 2020
What a great experience! April was very knowledgeable, easy to talk to, and had a comfortable kind of style. She rolled with my quirky sense of humor and walked us through th April was very knowledgeable, easy to talk to, and had a comfortable kind of style. She rolled with my quirky sense of humor and walked us through the process step-by-step...some steps twice. More
by WRLEE
Employees Worked With
Alex Wilson
May 07, 2020
Quick and efficient Customer facing employees should be wearing masks during a global pandemic. They were, however, courteous, friendly, and efficient. I used a loaner Customer facing employees should be wearing masks during a global pandemic. They were, however, courteous, friendly, and efficient. I used a loaner car which was quite nice. Thanks! More
by JOHN.FRANK
Employees Worked With
Ashlee
May 07, 2020
The Subaru Company should be ashamed of this dealership! The service team (even the manager) refused to work on my Subaru vehicle because we did not buy it from them. They also refused to look up our contra The service team (even the manager) refused to work on my Subaru vehicle because we did not buy it from them. They also refused to look up our contract to see if our problem was covered under a warranty we purchased. If you wonder why we didn't buy from Bob Rohrman Subaru and instead drove an hour away to buy from another dealer - THIS IS WHY!! Terrible customer service and shady dealings. More
by LFHODGE
Employees Worked With
