Kenosha Subaru - Service Center

Friendly, very helpful, got right to the point. I would recommend you to anyone recommend you to anyone More

The service was done efficiently and the waiting room was not crowded - both important during a pandemic. not crowded - both important during a pandemic. More

I did not appreciate the fact that the dealership change their credit card acceptance policy charging each customer 3% service fee for using the credit card as a form of payment and I was not informed about their credit card acceptance policy charging each customer 3% service fee for using the credit card as a form of payment and I was not informed about it until I saw the cashier for making the payment. Also the record for the maintenance plan that I had one oil change and tire rotation on wasn't accurate and I was made feel like the dealership was doing me a favor by accepting the last free service from that plan. Overall, my service visit experience was less than enjoyable. More

Service was friendly and done in a timely manner. Also appreciated the car wash. appreciated the car wash. More

Everyone was extremely helpful, caring, and compassionate. The service department catered to my needs. compassionate. The service department catered to my needs. More

My car had an engine misfire which is difficult to diagnose. Rachel and Adam were great with their response in getting my car fixed. I would definitely recommend Subaru Kenosha diagnose. Rachel and Adam were great with their response in getting my car fixed. I would definitely recommend Subaru Kenosha More

Did.not up grade nav system Wrong quote for oil change Did.not up grade nav system Wrong quote for oil change given at time of making appointment oil change price was not the same as quoted on the phone Did.not up grade nav system Wrong quote for oil change given at time of making appointment oil change price was not the same as quoted on the phone More

So easy. Made my appointment on line, drove into the service department and was greeted by a nice young man (can't remember his name). My car was ready to go in a quick 40 minutes and off I went. service department and was greeted by a nice young man (can't remember his name). My car was ready to go in a quick 40 minutes and off I went. More

I used to go to the Subaru dealer in Libertyville. Being that I live in gurnee, and had enough terrible experiences there, I wanted to try a new location. I will always use this location moving forward. Gre that I live in gurnee, and had enough terrible experiences there, I wanted to try a new location. I will always use this location moving forward. Great service, quick, and communicated with me throughout the process. Thanks guys! More

Every visit is a revenue and profit opportunity for the service department. Promised senior discount did not appear on the bill. $1200 of routine maintenance wasn’t sufficient. $1000 additional for a whee service department. Promised senior discount did not appear on the bill. $1200 of routine maintenance wasn’t sufficient. $1000 additional for a wheel bearing and $600 in new tires and alignment work was pushed. More