Kenosha Subaru - Service Center

Terrible experience getting a backup key. We scheduled an appointment for a backup key fob (I was already frustrated that the car we bought from them only came with one) and I was willing to p We scheduled an appointment for a backup key fob (I was already frustrated that the car we bought from them only came with one) and I was willing to pay what I knew would be a high price just to get it done right instead of going to an outside service. They programmed the new fob for our 2015 forester but when they gave it to us it was missing the physical key that is supposed to be inside the keyless fob as a backup. The outside of this missing part of the key also contains the loop that the keychain goes through. So we paid $300 for a key fob we can’t even put on our keychain. Then we were told we could order the key but it would be an additional charge and that we had not originally ordered this part of the key. The idea that you’d sell a $300 key in 2 parts and that we were supposed to know that before we scheduled our service is ridiculous. The service tech was friendly but the rest of the experience was poor. Even if a mistake was made the least they could have done is ordered us the other part of the key for free. Now I have to search online for a key blank just so I can put the key on my keychain because I don’t want to deal with the dealership anymore. More

Great work, but long wait. Kenosha Subaru does great quality work! The people there are friendly and always take the time to explain what needs to be done with your car and how Kenosha Subaru does great quality work! The people there are friendly and always take the time to explain what needs to be done with your car and how much it is going to cost. I would rate them much higher if was not for the long wait times for a simple oil change. If you book an appointment for an oil change its a wasted effort. I have had several oil changes done here over the last two years History has proven there is absolutely no time difference if you have an appointment or if you just drive up. Preference should be given if you book an appointment. More

Comfortable and Courteous I have worked with this Service Agent before and feel he's very straightforward. He is very courteous, and I feel comfortable that he's not "trying t I have worked with this Service Agent before and feel he's very straightforward. He is very courteous, and I feel comfortable that he's not "trying to take me for a ride". Excuse the pun. More

everyone was friendly & knowledgeable & answered my question I have always had good service here & would recommend it to everyone. They found something that I didn't know about & ordered the part which came in I have always had good service here & would recommend it to everyone. They found something that I didn't know about & ordered the part which came in quickly. More

Awesome Sauce Big Al was excellent and helped us out. Very informative and communicated well. We'll be back again for sure. Thank you for the great service. Big Al was excellent and helped us out. Very informative and communicated well. We'll be back again for sure. Thank you for the great service. More

Great Service It was very easy to schedule a service in a time frame that was good for me. I was in and out quickly and Matt was very friendly and explained everyt It was very easy to schedule a service in a time frame that was good for me. I was in and out quickly and Matt was very friendly and explained everything to me. More

Good service. Friendly and knowledgeable service staff take time to explain issues and offer options. Jack explained the battery was part of the original car warra Friendly and knowledgeable service staff take time to explain issues and offer options. Jack explained the battery was part of the original car warranty which expired the end of August. A new battery would have a 5-year warranty and be a better battery. More

Oil change Went in for a scheduled oil change. Check in and wait time was quick and efficient. The waiting room was clean and spacious. I really liked being able Went in for a scheduled oil change. Check in and wait time was quick and efficient. The waiting room was clean and spacious. I really liked being able to make my appointment online, simple and easy to do. More

Made the best of an unfortunate situation I brought in a new to me Outback (purchased elsewhere) for a thorough check over the entire vehicle. Adam Salinas was my service advisor and from the I brought in a new to me Outback (purchased elsewhere) for a thorough check over the entire vehicle. Adam Salinas was my service advisor and from the first handshake he was friendly and informative. He introduced me to Jake, the technician that would be working on my car and they both walked me through what they would be looking at/for. Unfortunately, there was a lot more wrong than expected :( Jake and Adam had me come in while my car was up on the rack and showed me everything that was wrong and made repair recommendations. Adam kept me updated through the whole repair process. When I picked my car up they both again were very informative on what was done in addition to recommending future service to keep it in top condition. I will not be going anywhere else for service and will absolutely recommend Kenosha Subaru! More

service was excellent friendly clean waiting room friendly staff clean bathroom extremely timely quality of service was great free car wash gave information r was excellent friendly clean waiting room friendly staff clean bathroom extremely timely quality of service was great free car wash gave information regarding recall update More