Kenosha Subaru - Service Center

Service like Family Jack knew I had a headlight out, that we had to drive a distance and that bad weather was upon us. Although other advisers wanted us to wait a full 24 Jack knew I had a headlight out, that we had to drive a distance and that bad weather was upon us. Although other advisers wanted us to wait a full 24 hours for an appointment to change our headlight, Jack wanted us to be safe, and changed out headlight the same day. Sometimes it takes a service adviser who has your back, like family. Thank you Jack! Service Adviser Extraordinaire! More

Awesome service every time Every time I go in for service, they are always so friendly and honest. I feel welcomed and they plan my services out for future visits. Every time I go in for service, they are always so friendly and honest. I feel welcomed and they plan my services out for future visits. More

Great Service Crew!!! Ever since I purchased my first Subaru, I've been extremely pleased with the quality of the sales team and the service team at Kenosha Subaru.. Ever since I purchased my first Subaru, I've been extremely pleased with the quality of the sales team and the service team at Kenosha Subaru.. More

Oil change and rotattion of tires I had made a call to set up an appointment for an oil change and rotation of tires and I was told by the service person that there was a coupon on lin I had made a call to set up an appointment for an oil change and rotation of tires and I was told by the service person that there was a coupon on line for an oil change not sure about the rotation of the tires. I had asked how much the oil change was and I was given a price of $49.00 and rotation of tires $19.00, My husband took in the car and when it was time to pay for the service the bill came to $89.00. Much to my surprise the amount was a lot more than I was quoted. So this will be the last time I take my car in for service on my dime. More

Removed dent They did great getting the dent out of my car. I was very happy for the service center and Adam was amazing! As always they did a wonderful job! They did great getting the dent out of my car. I was very happy for the service center and Adam was amazing! As always they did a wonderful job! More

Consistent as always Just had my 2012 Tribeca in for 105,000 mile service and Rachel Haase was excellent as always--she always makes sure I am getting exactly what is need Just had my 2012 Tribeca in for 105,000 mile service and Rachel Haase was excellent as always--she always makes sure I am getting exactly what is needed to keep my car running great More

Super Disappointed With Service Super disappointed with the service I received on Friday 1/11/2018. I pulled into the service dock and a gentleman said someone will be right with you Super disappointed with the service I received on Friday 1/11/2018. I pulled into the service dock and a gentleman said someone will be right with you - no greeting. I waited for a few mins until a gentleman who was in the parts dept yelled across saying again that someone will be right with me. I waited some more and another gentleman asked if I was being helped. I said no, just been waiting here. He took my info and said it would be roughly 40/45 mins. He never asked if I was having issues with the car and didn't seem friendly (this was Jack Byrne). I went to the waiting area and saw my car being pulled up about 30/35 mins later. I waited about 10 mins and still no one came to talk to me about my car. I thought this was odd since the customer beside me received an entire breakdown of what was done on his car and what to expect for the next visit. I went out and asked what’s taking so long and Jack Byrne said nothing and gave another employee the paperwork so he could handle the close out. Not once did I get a ‘Hello, welcome to Subaru’, as was done in all my previous visits. In the past they would talk to me about what was done on the car, but that step was missed with me for whatever reason. I do not plan on leasing another vehicle from this location. The managers response to this issue was “you seem to have your mind made up. Have a good night.” Great job Kenosha Subaru, NOT! More

Oil change I brought the car in for its three months oil change was greeted and welcomed told her I could find coffee and use the internet took about an hour for I brought the car in for its three months oil change was greeted and welcomed told her I could find coffee and use the internet took about an hour for the oil change the car came back nice and clean More

Adam is Awesome!! Adam did a great job taking car of my car and helped me get lined up for another service appointment. Always love leaving the service center with a wa Adam did a great job taking car of my car and helped me get lined up for another service appointment. Always love leaving the service center with a washed car and he even puts in the effort to dry it off. More

Felt I was in good hands . Being new to the area, and this was my first visit, I was impressed with the way the service department treated me. Adam gave me safety glasses and t Being new to the area, and this was my first visit, I was impressed with the way the service department treated me. Adam gave me safety glasses and took me to see the underside of my car and the work that was being done. I also felt very confident with the mechanic working on my car , Him having many years of experience working on Subarus, explain to me exactly what needed to be done and why all the while showing me the parts that needed repair, so there was no question or doubt about what was being done and why. More