Kenosha Subaru - Service Center

They spilled oil on my engine and exhaust. I bought my 2017 Subaru there in 2018. I came in for my schedule oil change. I was in waiting room for about 1 1/2 hours. Then tech came and said they I bought my 2017 Subaru there in 2018. I came in for my schedule oil change. I was in waiting room for about 1 1/2 hours. Then tech came and said they spilled oil on engine but they cleaned it up and everything is okay. When I pulled out of service there was terrible oil smell and smoke. When I went to excell there’s was rattling noise coming from vehicle. I drove 2 miles and returned to service department. They said they would check it out. That said oil was on the belt. They changed belt and cleaned again. When I left ther was still smoke and bad smell. It stayed that way for a couple days. My problem is that when I bring my car to the dealership for oil change they should be careful putting oil in properly. I saw them spraying chemicals on the engine compartment almost like overkill. I don’t like the fact that water was being sprayed through out the compartment. Possibly causing damage to electrical components or other stuff. I probably will not ever buy a new car from you guys again. The service experience was terrible. I I ended up being there for almost 3 hour for a simple oil change. I feel my car my was damaged by oil poured in my engine compartment. Very unhappy with the experience More

It was well done Adam knows my car and went above and beyond to show me things I was unaware of. Very helpful and informative. I really like that he doesn't rush me th Adam knows my car and went above and beyond to show me things I was unaware of. Very helpful and informative. I really like that he doesn't rush me through. More

Service visit Oil change & two recalls were completed in less than an hour. Car was washed. Cashier was polite. Not sure but think my initial contact was Matt. Oil change & two recalls were completed in less than an hour. Car was washed. Cashier was polite. Not sure but think my initial contact was Matt. Recall for radio made a big difference in reception. All is well. Nancy Usher More

Polite, clean, efficient Adam went out of his way to meet my time needs. When I picked up the car there was still some adhesive residue on the wheels. They took it back in and Adam went out of his way to meet my time needs. When I picked up the car there was still some adhesive residue on the wheels. They took it back in and cleaned it. I’ll return More

18k service Great job everyone! 18k service completed, recall done and front noise from leaky strut taken care of! I'll be back for 24k service. Thank you! Great job everyone! 18k service completed, recall done and front noise from leaky strut taken care of! I'll be back for 24k service. Thank you! More

Appointment error that turned out okay When I called for my first service appointment for my 2019 Outback, I asked what was included and the cost. I was told that there would be and oil ch When I called for my first service appointment for my 2019 Outback, I asked what was included and the cost. I was told that there would be and oil change and tire rotation, but at no charge. Surprised, and pleased, I made the appointment. When I arrived the service tech started to walk me through the three oil change choices, and the cost of each. I stated that I was told there would be no charge. Apparently the person on the appointment desk did not know to check whether the vehicle had a maintenance agreement (which I knew I did not have) before quoting "no charge". I was irritated that I was given the wrong information. The service rep spoke with the department manager, and they agreed to perform this maintenance for free. I was very happy with the result. More

Quick easy service They performed the 6k mile service, addressed all pending recalls, and ensured that the car was cleanly washed in an efficient, effortless manner. I w They performed the 6k mile service, addressed all pending recalls, and ensured that the car was cleanly washed in an efficient, effortless manner. I was back on the road faster than expected. More

Recall service performed on 2013 Impreza Recall and general maintenance performed - also moved muffler that was in contact with trailer hitch (caused noise due to vibration). Quite happy wit Recall and general maintenance performed - also moved muffler that was in contact with trailer hitch (caused noise due to vibration). Quite happy with the experience. More

A Good Visit They were ready for me when I arrived at the dealer. They were polite and they provide a "loaner" for me. The work done was identified, and I have They were ready for me when I arrived at the dealer. They were polite and they provide a "loaner" for me. The work done was identified, and I have no reason to doubt that it was done in a satisfactory way. More

First service experience Check in was quick, service advisors were friendly, waiting room was comfortable, car was ready in a timely manner. No complaints. I will likely be Check in was quick, service advisors were friendly, waiting room was comfortable, car was ready in a timely manner. No complaints. I will likely be back for more service. More