Kenosha Subaru - Service Center

Poor communication with service department When trying to find out information about my vehicle that was being service for airbag recall I was on hold for ever and did not get a timely communic When trying to find out information about my vehicle that was being service for airbag recall I was on hold for ever and did not get a timely communication back. called initially and waited an hour to know what the status was and had to call back and then still play phone tag for 15 minutes. More

Simply the best Best service ever! Always honest and friendly and they washed my car. The service team is exceptional always very helpful and informative. Thanks you Best service ever! Always honest and friendly and they washed my car. The service team is exceptional always very helpful and informative. Thanks you kenosha subaru More

No complaints. Very friendly staff. Quick in and out. Car came back just as clean as I had it before the visit. I have no complaints. Will come back. Very friendly staff. Quick in and out. Car came back just as clean as I had it before the visit. I have no complaints. Will come back. More

Missing oil cap on brand new car Brought my 2019 Outback into the dealership after noticing that my oil cap was missing and oil had been spilling on the engine and everywhere else. Brought my 2019 Outback into the dealership after noticing that my oil cap was missing and oil had been spilling on the engine and everywhere else. When I told the service guy this he told me " the cap probably just fell off". I've owned 4 different Subarus, my last Outback was a 2013 and I know from experience it's really hard to remove the oil cap. For your service guy to basically lie to me was disappointing. I wish I remembered his name but I don't. He did however have my oil changed, cleaned up the engine, and rotated my tires. All which he charged me full price for. I asked him about a discount since someone at the dealership forgot to put the oil cap on my car before selling it to me, no response. I then received a voice mail from Sarah asking about my experience with my first service visit. I called back and received her voice mail so asked her to call me back before I filled out a survey. A day later Laurie, your internet sales manager, called me to say Sarah was on vacation but she could help me. I explained to Laurie my experience and she told me she would have the General Manager follow up with me. That was a week ago and I've not heard from anyone. To say my first experience with the Kenosha dealership has been a mess would be putting it nicely. More

Took Me Right In Without Me Having An Appointment While I was out running errands my dash lit up with 4 warning lights I had never seen before. Scared the heck out of me. I drove over to the Kenosha S While I was out running errands my dash lit up with 4 warning lights I had never seen before. Scared the heck out of me. I drove over to the Kenosha Subaru dealer and they had me pull right inside. Turned out to be a switch and I was out of there in 1/2 hr. More

A very pleasent visit. The appointment was easy to make and it fit my schedule. The service department did a quick, clean service. The service writer answered my questions The appointment was easy to make and it fit my schedule. The service department did a quick, clean service. The service writer answered my questions and researched answers that he couldn't answer right away. I have only great service with this service department and dealership. Mike More

Pretty Awesome! Love the service team! They are awesome and very professional! Always loved to do my oil change everyone is very pleasant! Diamond in a rough! Love th Love the service team! They are awesome and very professional! Always loved to do my oil change everyone is very pleasant! Diamond in a rough! Love them all! Thanks Subaru Kenosha! More

Fine and fast service Friendly service. Good price. In and out fast. Loaner car and all. Not much else to say except that the coffee was great and free besides. Friendly service. Good price. In and out fast. Loaner car and all. Not much else to say except that the coffee was great and free besides. More

Very good Overall the service department was great to deal with. Rachel was great to deal with. I do recommend this dealership and will do my service there fr Overall the service department was great to deal with. Rachel was great to deal with. I do recommend this dealership and will do my service there from now on More

Best dealer anywhere The staff is attentive, polite and always make you feel valued. I have never had this experience at any other dealer of any brand. I actually look for The staff is attentive, polite and always make you feel valued. I have never had this experience at any other dealer of any brand. I actually look forward to visiting Kenosha Subaru! More