Kenosha Subaru - Service Center

An oil change and a tire rotation. Found I had a nail in the sidewall and needed a new tire. Service center is very efficient and very thorough. All of my questions were answered, Di Found I had a nail in the sidewall and needed a new tire. Service center is very efficient and very thorough. All of my questions were answered, Did not feel rushed. Friendly service department, More

Thank you Adam Salinas My first experience with Kenosha Subaru was the kind helpful customer service of Adam Salinas. He is very knowledgeable and always pleasant. I h My first experience with Kenosha Subaru was the kind helpful customer service of Adam Salinas. He is very knowledgeable and always pleasant. I have also worked with Jack Byrne who is always helpful and knowledgeable. More

54K in 32 Months The Outback has been a pleasure to own, and it’s a pleasure to take it to Kenosha Subaru for service. Every advisor with whom I’ve dealt has been pro The Outback has been a pleasure to own, and it’s a pleasure to take it to Kenosha Subaru for service. Every advisor with whom I’ve dealt has been professional and thorough. More

Exceptional service! Matt, Kenosha Subaru service Manager goes above and beyond in his work! He really knows his customers and does whatever he can to help when there is Matt, Kenosha Subaru service Manager goes above and beyond in his work! He really knows his customers and does whatever he can to help when there is a problem. More

Disappointed This is the second time I have used this service and the second time, there has been a problem with my tire pressure. 1st time I noticed after a shor This is the second time I have used this service and the second time, there has been a problem with my tire pressure. 1st time I noticed after a short drive, dash sensor readings were showing problems, went back in and they re-checked and completed fixing so all were back where they should be. This time I noticed a low tire pressure warning on my way home. Have since had add air to all four tires, that were out of balance and obvious to me had never been checked. All were below 27 More

Well Taken Care of Subaru Kenosha did a great job of getting my car in for a safety recall fix They serviced it quickly and professionally. The waiting area is clean and Subaru Kenosha did a great job of getting my car in for a safety recall fix They serviced it quickly and professionally. The waiting area is clean and comfortable. More

Radar sensors were replaced in less time than I expected. Adam had a loaner vehicle ready for my use but I didn't need to use it because I was early enough to stop at McDonald's to pick up a breakfast first. Adam had a loaner vehicle ready for my use but I didn't need to use it because I was early enough to stop at McDonald's to pick up a breakfast first. We had been told that the repairs could range from 3 to 4 hours in time, but I was done in less than two hours, including a car washing. More

Service was on time, courteous, helpful & I used a loaner. Had car undercoated. Appointment made and it was completed on time. I was given a loaner. Everyone was helpful. I was happy with service and will come Had car undercoated. Appointment made and it was completed on time. I was given a loaner. Everyone was helpful. I was happy with service and will come back again. More

Exceptional Customer Service We received an email alert from Subaru that an "OTA" (Over The Air) STAR LINK software update was available for our new Forester. The problem we had We received an email alert from Subaru that an "OTA" (Over The Air) STAR LINK software update was available for our new Forester. The problem we had was that our WIFI signal did not reach our apartment's parking area. I called Kenosha Subaru and explained our predicament. Bri scheduled us for an appointment the following day and we were welcomed by Subaru Service Advisor, Jack Byrne who took care of us. He turned our vehicle over to their Super Technician, Tucker Juergens. Tucker did a fine job of updating the software. And we even got a complimentary car wash. Now that's what we call Exceptional Customer Service! More

No real help Brought my car in for service, the price quoted on the phone for the service did not match what I was charged, even after I pointed it out. Still char Brought my car in for service, the price quoted on the phone for the service did not match what I was charged, even after I pointed it out. Still charge me more then what was quoted over the phone. Also don't buy the EPP, it's a waste of money, they don't stand behind it. I have an issue regarding rust on a door jam (a weird place). Never received paperwork on this (EPP) so I have nothing to refer to, as well as the tire/wheel service contact never was giving any paper contact. Only have a verbal statement of coverage at the time I was closing a deal on my car. More