Kenosha Subaru - Service Center

Front end work I took my car in for a noise in the front end. The tech kept it overnight and found the problem in the morning. I got a rental. The shop told me the t I took my car in for a noise in the front end. The tech kept it overnight and found the problem in the morning. I got a rental. The shop told me the tech ordered the part and my car would be ready soon. I got my car back and it was better than new. Awesome job by the tech!! More

Great follow up Rachel Johnson was very helpful at the drop of point, and her follow up on a major service issue was excellent. She worked with me to get a great r Rachel Johnson was very helpful at the drop of point, and her follow up on a major service issue was excellent. She worked with me to get a great result. Thanks, More

Excessive oil consumption has not been officially confirmed yet. But the service department very helpful in starting the diagnosing process. Return visit will be scheduled. confirmed yet. But the service department very helpful in starting the diagnosing process. Return visit will be scheduled. More

Nothing like a pandemic to get my car serviced in/out quickly! Recommendations for further service were provided afterwards but it was not pushed, which is appreciated due to looming financial constrain quickly! Recommendations for further service were provided afterwards but it was not pushed, which is appreciated due to looming financial constraints. Great service team. More

Outstanding! I recently had a flat tire on the way to work. I work at a hospital and obviously the COVID-19 has been very difficult for everyone, including people I recently had a flat tire on the way to work. I work at a hospital and obviously the COVID-19 has been very difficult for everyone, including people like me who have limited PPE (personal protective equipment). Not only was my tire fixed quickly, but I also was so very touched by the kindness and thoughtfulness of staff. There was a thank you note and some Subaru items including a face mask, water bottle and sunglasses, and peanuts! I was so moved by the intention of the Subaru team. In these difficult times it is easy to take for granted core staff, but please do acknowledge what wonderful people they are! Not just as professionals and work related things, but just as people. I felt the love and support and it impacted me in a positive way. THANK YOU KENOSHA SUBARU More

Recall work; no problems Did a good job; was pleased with their service. They were punctual and had the car finished and ready exactly when they said it wold be. I have had no Did a good job; was pleased with their service. They were punctual and had the car finished and ready exactly when they said it wold be. I have had non-recall work done before at this dealership and have been very satisfied. More

The only Subaru dealer I go to. Super friendly staff, awesome customer service. Highly recommend this Subaru location. Rachel is amazing, my favorite to work with. awesome customer service. Highly recommend this Subaru location. Rachel is amazing, my favorite to work with. More

Recall Service Completed We have had good experience with this dealer.We had to bring in our Forester a couple of weeks ago and they had a major power failure in area.We resch We have had good experience with this dealer.We had to bring in our Forester a couple of weeks ago and they had a major power failure in area.We rescheduled and with Covid=19 going on we were still able to get recalls done and everything was handled safely. More

Kenosha Subaru did a great job putting the footwell illumination kit on my new ascent! I love it, it looks so awesome at night! Thanks Subaru!! illumination kit on my new ascent! I love it, it looks so awesome at night! Thanks Subaru!! More

Poor communication, Delayed work I dropped my car off first thing in the morning for brake replacement, and I received a loaner vehicle. The drop off with Adam went smoothly, he was v I dropped my car off first thing in the morning for brake replacement, and I received a loaner vehicle. The drop off with Adam went smoothly, he was very personable, and the loaner vehicle was great. The problem was that there was no communication throughout the day on when my car will be done and when it was completed. I was told that Subaru would be open until 9 pm, but when I showed up at 7 pm after work, I was approached by an employee who told me service was closed but he guessed he could let me in. It was very difficult to be satisfied with the service when no one was there to tell me everything that they did in my car. More