Zeigler Nissan of Holland

Excellent customer service 1/23/18 We went to Elhart to meet with Jennifer O'Brien-Martinez and Jeff Schaap to trade cars. It was an awesome experience, both Jennifer and Jeff w 1/23/18 We went to Elhart to meet with Jennifer O'Brien-Martinez and Jeff Schaap to trade cars. It was an awesome experience, both Jennifer and Jeff went above and beyond in helping to navigate the process. Their attention to detail was phenomenal and I would recommend that anyone looking for a vehicle to contact Jennifer and/or Jeff. The Elhart Campus is just wonderful, it is a place where every employee goes out of their way to ensure that your every question is answered and that you are completely satisfied before and after your visit. I cannot say enough about how great Jennifer and Jeff were to work with, More

Incompetent or Dishonest - Not Sure Which Before moving to Michigan I purchased a brand new 2013 Nissan Pathfinder. I also purchased the Nissan Security Plus Extended 100,000 mile Warranty an Before moving to Michigan I purchased a brand new 2013 Nissan Pathfinder. I also purchased the Nissan Security Plus Extended 100,000 mile Warranty and a Security-Plus Pre-Paid Maintenance program which covered all oil changes for 72 months and 90,000 miles. When we moved to Michigan, I chose Elhart Nissan to take my Pathfinder in for regular maintenance. Each time I did, I had to explain to them that I had a pre-paid maintenance program, but every single time, they said, oh we don't have that in our system. I brought copies of the contact in, but yet, every time, it was a hassle. In March of 2017 we began experiencing an issue with the car, where at times when you pressed the accelerator, the car actuall slowed down, which made getting through intersection a risky adventure. We brought the car in for them to look for the problem, and since it was time for an oil change, had that done as well. They could not find any problem. Depsite over 700 accounts of the exact problem on the internet, which they completely ignored, they determined that there wasnt a problem. They tried to charge us for the oil change (again), and again we had to prove we had a pre-paid maintenance plan for it. When the braking problem occurred three more times on the way home from the dealer, we returned it and demanded they find the issue. After a couple of days they did, and it was exactly the problem listed in the internet. While they were fixing the problem, they called to say that it was due for a 60k mile maintainance, which included other services beyond just the oil change, we agreed to the additional service. When we went to pick up the car, the total billed included the brake sensor that went out and the full amount of the 60k mile service, even though they had just changed the oil a few days before that, and again ignored the fact that we had a service contract and that they just changed the oil a couple of days before that . When I question why the extended warranty didn't cover the senor, I was told it wasnt covered. When I asked why I was being charged the full price of the 60k service, they said "oops". I called the owner to complain about the warranty, the pre-paid maintenance contract and the duplicate service performed, and was told the service department would take care of it. They only refunded a portion of the repair bill and then sent me... Free Oil Change coupons... 01/25/18 - I reluntacntly called up to make an appointment to get the oil changed. I reminded them again on the call that I had the pre-paid Nissan Security Plus Pre-Paid Maintenance Program. When I arrived Elhart Nissan at the time of my appointment, I again reminded the person checking me in that I had the service plan. He said "thanks for telling me, I'll look it up". I proceeded to the waiting area, and he came and found me a few minutes later and said, my service contact is expired. It's only good up to 75k miles and you have 75,089 miles. Needless to say I left the dealer, got home, found my contract that indcates 72 months and 90,000 miles (the car is 59 months old). I attempted to call Jeff Elhart, but he was not in, I left a voicemail and am waiting on a response. I also filed a complaint with the MI Better Business Bureau. More

Great experience Jeff and Victor were incredibly helpful. I went in needing a car within a few days, and Jeff definitely treated me like family. They showed me the e Jeff and Victor were incredibly helpful. I went in needing a car within a few days, and Jeff definitely treated me like family. They showed me the exact make and model that I wanted to see, and didn’t try and give me any run around about different prices and packages. More

Great Customer Service Brandon Capps was a huge help. He listened to what we wanted and found the perfect Murano for us. He was also very thorough in going through the vehi Brandon Capps was a huge help. He listened to what we wanted and found the perfect Murano for us. He was also very thorough in going through the vehicle and its features with us. Victor Rivera was also extremely helpful with our questions on extended warranty and financing. Both guys were patient with us, answered our questions and responded quickly when we texted, emailed or called—even after we made the purchase. Every employee we came in to contact with at the dealership was friendly. We are very satisfied with our purchase and the service that we received. More

Bought our first Nissan in November 2017. We bought our first Nissan in November 2017 at Elhart Automotive in Holland, MI. Great car, exceptional service. Have owned Toyotas and Hondas for y We bought our first Nissan in November 2017 at Elhart Automotive in Holland, MI. Great car, exceptional service. Have owned Toyotas and Hondas for years, so we're stepping into uncharted territory, but so far so good. Our Nissan Altima is the most comfortable front seat experience we had as we test drove several different models at four different dealerships in the area. Styling (interior and exterior) is a notch above both the Camry and the Accord, which we've also owned and like. Our Elhart experience was a good one. The sales team wasn't pushy at all. Tony was as laid back as they come but sincere and helpful. Victor took care of the financing with the expected, extended warranty sales pitch, and he did it professionally and respectfully which I appreciated very much. If this car holds up as well as I expect it to, I'll be back to Elhart the next time we need a new or used car. More

Beware you have to give personal information to post review Too much pressure to buy extended warrantees, said no three times and was still being sold on the great value of the extended warrantees. Please take Too much pressure to buy extended warrantees, said no three times and was still being sold on the great value of the extended warrantees. Please take no for an answer. I do not like having to give personal information (my email address) to Dealer Rater in order to post my review. More

Amazing Customer Service & Support This was our first experience dealing with Elhart and it was GREAT! We would definitely recommend them to anyone looking for superior customer service This was our first experience dealing with Elhart and it was GREAT! We would definitely recommend them to anyone looking for superior customer service, friendly and honest salesmanship, and an overall wonderful car-buying experience! More

Helpful staff We have purchased two automobiles from sales representative Brandon Capps at Elhart Nissan. We have had very good experiences on both occasions. He We have purchased two automobiles from sales representative Brandon Capps at Elhart Nissan. We have had very good experiences on both occasions. He has been helpful in helping find what we want and is a very nice young man. Both he a Victor Rivera, the financing specialist, were efficient and personable in our dealings with them. Rich Alaniz was also a very friendly individual and was quite thoughtful in wishing us well, since we had been involved in a recent traffic accident, which was the reason we had gone car shopping in the first place and worked with us to get a price we felt comfortable with accepting. We will, likely, be back the next time we are in the market for a vehicle. More

Lease a Murano Both Trason and Tait were helpful and friendly in procuring the right fit for us. There was no high pressure approach, just a fact based one with al Both Trason and Tait were helpful and friendly in procuring the right fit for us. There was no high pressure approach, just a fact based one with all options explained to us. More