Zeigler Nissan Of Gurnee - Service Center

service has deteriorated Dropped my car off at 7am on 10/10 because my car heater was blowing cold air. I realize they need to do analysis and diagnostics. As of 12 noon I ha Dropped my car off at 7am on 10/10 because my car heater was blowing cold air. I realize they need to do analysis and diagnostics. As of 12 noon I had yet to hear from rep Luis Rodriguez. I take the initiative to call. He tells me that they're still looking at my car and by 2pm I will have an answer. 2:07pm I call and ask for Luis R. Still no definite identification of the problem. They concurred that cold air is blowing out but don't know why. I ask Luis is we can talk around 4pm so I can decide if I leave my car there to continue repair or pick up for good. At 4pm we determine what the problem is and my car will need part ordered if I wish to have them service and fix it. I tell Luis I will be in to pick up my car and drop off the loaner. I told him I didn't have enough time because I need to get back to the office. When I get there he's nowhere to be found and once he was located he needed to do ALL of the paperwork. It took an additional 20 minutes of my time Granted, he knew I was on my way in to pick up my car. My issues...every contact had to be initiated by me. When I warn the rep of my short window of time, the paper work is still NOT ready when I arrive. This is the second time I have a service issue at this place. They honestly used to be much better. Follow up in non-existent. In this instance we're talking about a repair that will cost me around $2,000. It's not a $20 transaction. You'd think they showed more respect to a customer's time. I've been thinking about replacing my Rogue with a 2020 Nissan Rogue and give my existing 2013 Nissan to my daughter. After this experience I may just consider another brand altogether. I have little faith that my experience will be different at another NIssan dealership. I have actually purchased 3 Nissan Rogues in the last 10 years. Can't question my loyalty to the brand. Zeigler Nissan has got to make a full and concerted effort to commit to a high level of service every time. It's the basics. It can't go unnoticed that Luis did provide me with a loaner vehicle and went out of his way to accommodate that. I was not aware or told that there would be a $150 service charge for doing the analysis / diagnostic to identify the problem. I didn't question it. I was frustrated enough and didn't have time to spend another 10 minutes arguing about it. For now...I'm a very disappointed customer. More

Great and fast service. Always polite and helpful. And I appreciate the amenities available in the lounge area. Will always recommend this dealership to friends and family because it's always service with a appreciate the amenities available in the lounge area. Will always recommend this dealership to friends and family because it's always service with a smile. More

Service department Great , fast outstanding service. Coryna was a very good service rep. Very professional and informative. She made my experience at Nissan a very memor Great , fast outstanding service. Coryna was a very good service rep. Very professional and informative. She made my experience at Nissan a very memorable and comfortable experience. More

Oil change Had a oil change afterwards did not receive any paper work, went back the next day to fix a recall issue and they said I was still in the computer for Had a oil change afterwards did not receive any paper work, went back the next day to fix a recall issue and they said I was still in the computer for a oil change. More

Dealer experience My customer person is Tim and very accommodating and very detailed oriented. Gives me updates at all time. Very good service the place is also clean My customer person is Tim and very accommodating and very detailed oriented. Gives me updates at all time. Very good service the place is also clean and everyone are friendly More

Great Work, great Value Job well done today, 9/7/19. Got me in, told me what they would do. Performed with pride. Ron has a great team there. I'll buy another auto there fr Job well done today, 9/7/19. Got me in, told me what they would do. Performed with pride. Ron has a great team there. I'll buy another auto there from excellent service after sale. More

Tire and front breaks They were quick total informative and kind and helpful. The atmosphere is very comfortable. Everything was very nice and clean including the rest room They were quick total informative and kind and helpful. The atmosphere is very comfortable. Everything was very nice and clean including the rest rooms. The desk guy Austin S. gave us a step by step description of what car work was needed to be done and clearly explained and answered all our questions And he was very kind! More

Oil Change Went to get a scheduled oil change for my car, was in and out in less then 30 min, the technicians were very friendly and informative. Went to get a scheduled oil change for my car, was in and out in less then 30 min, the technicians were very friendly and informative. More

The best service department ! The service dept is the best ! Friendly and professional. They explain everything to you, keep you updated while you wait They get you in and out fast The service dept is the best ! Friendly and professional. They explain everything to you, keep you updated while you wait They get you in and out fast ! More

Outstanding service Fast, courteous, and professional: couldn't have left more satisfied. I was in and out in less than one hour. I give their service department my highe Fast, courteous, and professional: couldn't have left more satisfied. I was in and out in less than one hour. I give their service department my highest recommendation. More