Zeigler Nissan Of Gurnee - Service Center

Friendly and helpful. I love waiting area and I dont mind to stay there long. Everyone is very friendly. I will definitely recommend friends & family to visit there. Thanks I love waiting area and I dont mind to stay there long. Everyone is very friendly. I will definitely recommend friends & family to visit there. Thanks for coffee. More

Bad service dissapointed in the service department. Will continue to use my Chevy dealership who treat me with respect. Service manager has an attitudes and doesn dissapointed in the service department. Will continue to use my Chevy dealership who treat me with respect. Service manager has an attitudes and doesn’t really care about the customer. More

Great service over and beyond They are very attentive to you're specific needs and make sure you are taken cared of right away within minutes of arriving. They take the time to exp They are very attentive to you're specific needs and make sure you are taken cared of right away within minutes of arriving. They take the time to explain the procedure and what was done once the car is ready and serviced. The car wash at the end was excellent and appreciated as well. Will highly recommend coming here for any car service and buying a vehicle. More

Service My New Nissan Rogue would not start. I called Zeigler Nissan. Ken Hibbing, Luis Rodriguez and Ron Steward assisted me with troubleshooting over the ph My New Nissan Rogue would not start. I called Zeigler Nissan. Ken Hibbing, Luis Rodriguez and Ron Steward assisted me with troubleshooting over the phone and asked to bring it in. Within a couple of hours I was up and running again. Thank you gentlemen for the great customer service. More

Great service Great customer service, very knowledgeable associates. I live in Elgin and don’t mine to drive all the way to Gurnee just because is so far the best d Great customer service, very knowledgeable associates. I live in Elgin and don’t mine to drive all the way to Gurnee just because is so far the best dealer I did business with. More

Not all dealers are the same Needed a 45K mile service for our Juke... we werent a fan of the dealer where we purchased the vehicle so we decided to take it to Zeigler Nissan. Wha Needed a 45K mile service for our Juke... we werent a fan of the dealer where we purchased the vehicle so we decided to take it to Zeigler Nissan. What a difference! Great service and polite staff. I recomond this dealer above others in the area. More

Oil and battery They are the best. They are honestly and kind. They help you in anyway. I’ve taken my Infiniti to other dealerships. This place and the people and the They are the best. They are honestly and kind. They help you in anyway. I’ve taken my Infiniti to other dealerships. This place and the people and the best!!! More

Zeigler folks are awesome. Great service, sales, and staff. Facility has great amentities and friendly staff. Service department does a nice job on the work and even washes up Great service, sales, and staff. Facility has great amentities and friendly staff. Service department does a nice job on the work and even washes up the truck. No need to go elsewhere More

Quick These guys are quick and to the point. No pressure just recommendations. Very quick service. Nice waiting area with everything. All employees very These guys are quick and to the point. No pressure just recommendations. Very quick service. Nice waiting area with everything. All employees very attentive. My car wasn't pulled in to the garage after I paid my bill and the associate that waited on me ran out found my car and pulled it in himself. Who does that! More

Unprofessional Service Experience I was in the area in need of an oil change the other day and saw on the Ziegler website that they had a oil change special deal offer for $19.95, so I I was in the area in need of an oil change the other day and saw on the Ziegler website that they had a oil change special deal offer for $19.95, so I decided to stop in. This was my first visit to this dealership since they first opened in Gurnee a couple years ago. I drove my car in to the service bay, and came inside to the service desk and was greeted by David Anderson. He seemed flustered/annoyed with something, shuffling papers, but regardless, he greeted me after a little while and I told him I came for the oil change special online and asked if he could check to see if there was anything mentioned at the previous service that could be taken care of at today's visit. His first response was, "I don't even know whose car that is." At first, I thought he was just joking, which was fine so I didn't think too much of it. He looks up my Vin # and tells me to have a seat in the waiting area behind him, and that it would be an hour or so. So over an hour and a half goes by and I go up to him to get a status update. He says to me that its been done for a while and that he tried to find me but didn't see me. I was sitting in the waiting area behind him on the showroom floor (in his line of sight if he were to turn around from the service desk) and I didn't see him come out look for anyone while I sat in my chair. From the time I sat down, I got up once in the beginning to get a bottle of water so I don't understand how he could have missed me. And if he really couldn't find me, he had my number on file to try and at least call me. So he lies to me, plays dumb, and carries on as if he didn't do anything wrong, and then just turns around walks to the cashier without communicating anything like I'm suppose to read his mind and follow him in a brand new facility I've never been in and tells me it's going to be $40 and change. I give him a confused look and questioned him about the online special for $19.95. He realizes the mistake and mumbles a few things as he turns around to go fix the paperwork. I'm not sure if he was just having a bad day, but I've got to say, having been in the sales/service industry and a business owner for nearly a decade, the service desk at Ziegler could use a lesson or two on customer service 101. Is it really too much to just greet a customer with a smile? Or too much to may be listen more, and be more courteous, instead of mumbling words of displeasure 2 feet from a customer when the customer didn't do anything wrong. In the sales/service industry, there are 2 things that everyone knows: 1) the customer's usually always right and 2) greet a customer within 30 seconds. I've been to many other car dealerships across the Chicagoland area for service and this is probably the worst service experience I've ever had. They really need to go visit other dealerships to understand what the others are doing correctly if they want to improve customer retention/feedback scores. I will not be returning here for service anytime soon. *Search on Yelp for more Service related reviews since a majority of Ziegler's reviews on here are on their Sales Dept.* More