Zeigler Nissan Of Gurnee - Service Center

First time using this dealership for an oil change. Reserved my appointment online, pulled right in and was done in about 45 minutes. Professional and courteous at a fair price. Reserved my appointment online, pulled right in and was done in about 45 minutes. Professional and courteous at a fair price. More

Ron was excellent to work with. He explained the issues in detail. He accommodated my switching of loaner vehicles. Overall a good experience. We will continue to come here for service. in detail. He accommodated my switching of loaner vehicles. Overall a good experience. We will continue to come here for service. More

Zeigler Nissan topnotch service and customer service. Luis of the Service Department outstanding Customer Service. My experience at Zeigler Nissan is always pleasant and professional Luis of the Service Department outstanding Customer Service. My experience at Zeigler Nissan is always pleasant and professional More

Excellent customer service Ron Steward is a great service writer who really listens to your individual situation and works hard to give you the exact service you need. Ron Steward is a great service writer who really listens to your individual situation and works hard to give you the exact service you need. More

Very satisfied with the service I received from Austin in the service department. My car was serviced satisfactorily and he was very pleasant and courteous. Highly recommended!! the service department. My car was serviced satisfactorily and he was very pleasant and courteous. Highly recommended!! More

A GOOD experience It was easy to make appointment. Finished work early. Plus enjoyed having my car washed!! Very Happy. With the service department. Even cashier came It was easy to make appointment. Finished work early. Plus enjoyed having my car washed!! Very Happy. With the service department. Even cashier came to me. I have a fractured hip so that was helpful. More

Always great service Went in for my oil change and Austin was great! I needed extra service done that would take a little longer making me run late for my next appt for th Went in for my oil change and Austin was great! I needed extra service done that would take a little longer making me run late for my next appt for the day. Austin quickly offered a shuttle to my appt and a pick up when I was done. Excellent service! More

service has deteriorated Dropped my car off at 7am on 10/10 because my car heater was blowing cold air. I realize they need to do analysis and diagnostics. As of 12 noon I ha Dropped my car off at 7am on 10/10 because my car heater was blowing cold air. I realize they need to do analysis and diagnostics. As of 12 noon I had yet to hear from rep Luis Rodriguez. I take the initiative to call. He tells me that they're still looking at my car and by 2pm I will have an answer. 2:07pm I call and ask for Luis R. Still no definite identification of the problem. They concurred that cold air is blowing out but don't know why. I ask Luis is we can talk around 4pm so I can decide if I leave my car there to continue repair or pick up for good. At 4pm we determine what the problem is and my car will need part ordered if I wish to have them service and fix it. I tell Luis I will be in to pick up my car and drop off the loaner. I told him I didn't have enough time because I need to get back to the office. When I get there he's nowhere to be found and once he was located he needed to do ALL of the paperwork. It took an additional 20 minutes of my time Granted, he knew I was on my way in to pick up my car. My issues...every contact had to be initiated by me. When I warn the rep of my short window of time, the paper work is still NOT ready when I arrive. This is the second time I have a service issue at this place. They honestly used to be much better. Follow up in non-existent. In this instance we're talking about a repair that will cost me around $2,000. It's not a $20 transaction. You'd think they showed more respect to a customer's time. I've been thinking about replacing my Rogue with a 2020 Nissan Rogue and give my existing 2013 Nissan to my daughter. After this experience I may just consider another brand altogether. I have little faith that my experience will be different at another NIssan dealership. I have actually purchased 3 Nissan Rogues in the last 10 years. Can't question my loyalty to the brand. Zeigler Nissan has got to make a full and concerted effort to commit to a high level of service every time. It's the basics. It can't go unnoticed that Luis did provide me with a loaner vehicle and went out of his way to accommodate that. I was not aware or told that there would be a $150 service charge for doing the analysis / diagnostic to identify the problem. I didn't question it. I was frustrated enough and didn't have time to spend another 10 minutes arguing about it. For now...I'm a very disappointed customer. More

Great and fast service. Always polite and helpful. And I appreciate the amenities available in the lounge area. Will always recommend this dealership to friends and family because it's always service with a appreciate the amenities available in the lounge area. Will always recommend this dealership to friends and family because it's always service with a smile. More

Service department Great , fast outstanding service. Coryna was a very good service rep. Very professional and informative. She made my experience at Nissan a very memor Great , fast outstanding service. Coryna was a very good service rep. Very professional and informative. She made my experience at Nissan a very memorable and comfortable experience. More