Zeigler Nissan Of Gurnee - Service Center

it is easy to schedule and maintain the car. The associates are friendly and helpful. The associates are friendly and helpful. More

Great service, very prompt and forthcoming. Worked well with me to get the best price Worked well with me to get the best price More

Always a great place to have my car serviced. Victoria was excellent in getting me done and out the door. Victoria was excellent in getting me done and out the door. More

This is my favorite dealership. and for many reasons.including but not limited to their unrivaled customer service.I must admit a time or two when it was way too relaxed and customer and for many reasons.including but not limited to their unrivaled customer service.I must admit a time or two when it was way too relaxed and customers went unnoticed and without assistance for.far.too long.overall.my.last.couple.of.trips here has made.me.feel.like things are.back on track. More

Efficient, fast communication. I appreciate the text updates and the quick turnaround for the unplanned service. I appreciate the text updates and the quick turnaround for the unplanned service. More

I was waiting, and was constantly updated. Kept be abreast of everything going on with my car, I haven’t sent my car anyplace else. Kept be abreast of everything going on with my car, I haven’t sent my car anyplace else. More

Still waiting for recall on headlights 2015 Altima. Always on order will call. Car is dangerous Always on order will call. Car is dangerous More

It was easy to schedule and a quick service. Loved the updated communication throughout the service. Loved the updated communication throughout the service. More

I get an excellent service all the times that I have taken my Nissan for repair or maintenance! taken my Nissan for repair or maintenance! More

Overall, my experience was slightly disappointing for what I expect at a dealership. Everyone was friendly enough, however, I was left wanting more from my experience. I was only going in for an oil chan what I expect at a dealership. Everyone was friendly enough, however, I was left wanting more from my experience. I was only going in for an oil change. My first one, on my brand new car. I had asked for a car wash and the person said that wouldn’t be a problem and gave me a time frame of about 45-50 minutes and asked if that would be ok. I said that would be fine and asked where I could wait. At the 60 minute mark I wondered what was taking longer than expected and thought maybe it was the car wash. No one had come out to say anything so I just hoped nothing was wrong with my car. It was almost 75 minutes before I was told my car was finished with no updates in between or an apology for the delay. When I saw my car, it looked like maybe it had been rinsed off but there was obvious bird poop still stuck in my rear window and side passenger window. I shrugged and got in my car and left. As soon as I started driving the alert that my windshield wiper fluid was low popped up. Admittedly, I should have also reported that at check in, but I have never had to ask for that in the past and assumed during inspection that it would be topped off. I have taken my cars to other mechanics and even an occasional jiffy lube type establishment and had better overall service. I’m sure the oil change was completed well, and am not too concerned about that. As I said, the overall experience was less than what I would expect at a dealership. More