Zeigler Nissan Of Gurnee - Service Center

I Love favors service. When I love my car, I love the way. He explained everything to me about my new car. I love her service department. When I love my car, I love the way. He explained everything to me about my new car. I love her service department. More

Everything was super quick, service is excellent, very friendly. Waiting area is also comfortable and nice! friendly. Waiting area is also comfortable and nice! More

Brought my car in 12/2023 for oil change, and again at the end of April 2024 for a trans flush and inspection as i was driving to Florida and wanted to make sure my car was ok. I was told everything was f the end of April 2024 for a trans flush and inspection as i was driving to Florida and wanted to make sure my car was ok. I was told everything was fine. Had my oil changed in Florida at Maus. It’s unfortunate that I had such a contrasting experience between the two dealerships, Maus and Zeigler, when it came to servicing My car. Let’s break down the differences I observed: Maus: Service Experience: At Maus, I were treated with care and attention from the moment I arrived. They photographed various aspects of your vehicle, including opening the hood and measuring tire tread. This thorough approach instills confidence in their service. Inspection Process: The inspection at Maus was comprehensive, taking about 30 minutes. They provided me with detailed pictures and an estimate, ensuring transparency. Customer-Centric Approach: Maus made me feel valued, emphasizing the importance of basic checks and ensuring my safety. Result: I left with a clear understanding of your car’s condition and the necessary repairs. Zeigler: Service Experience: Unfortunately, Zeigler fell short in terms of customer care. Their lack of attention to detail, absence of photographs, and subpar car wash left me dissatisfied. Inspection Process: Without proper documentation, it’s challenging to assess the extent of the issues. Zeigler’s oversight could have serious consequences, especially considering the control arm damage. More

I was conned out of $180 for the service center’s mistake. I came in For an oil change and was asked if there were any issues that may need attention and I told them my AC was blowing out warm air. T mistake. I came in For an oil change and was asked if there were any issues that may need attention and I told them my AC was blowing out warm air. Then after they did the multipoint inspection The service advisor told me how much it would be to fix the issues and I told her that that was way more than I could afford to spend, and I would just stick to the oil change, then I was told that she had to check and make sure they hadn’t already started the service on it, even though she never had my approval to begin with. Then she said they had already put in the dye to detect if there was a leak, which I never approved and they didn’t even test it to see if charging it would suffice ahead of time, then I was forced to pay for that when I could have gone to my local autozone or mechanic and just put freon for a few bucks. Unacceptable and unprofessional. More

EXCELLENT SERVICE! !! Tim has always been super informative and helpful! We will continue to bring our cars to Tim! !! Tim has always been super informative and helpful! We will continue to bring our cars to Tim! More

They have always been courteous and prompt with fixing my vehicle. Luis is wonderful to work with. vehicle. Luis is wonderful to work with. More

I worked with servlice dept. luis and Victoria were exceptional as always thanks for your help. luis and Victoria were exceptional as always thanks for your help. More

Service took care of my 2022 Nissan Pathfinder, good communication and quality work. Good problem solving communication and quality work. Good problem solving More

Honest and upfront. More attention to the car wash would have been great. But it was good enough. More attention to the car wash would have been great. But it was good enough. More

Another Great service visit. Good communication and friendly staff. We will continue to have our Nissan serviced here. Thank you Good communication and friendly staff. We will continue to have our Nissan serviced here. Thank you More