Zeigler Nissan of Gurnee

A GOOD experience It was easy to make appointment. Finished work early. Plus enjoyed having my car washed!! Very Happy. With the service department. Even cashier came It was easy to make appointment. Finished work early. Plus enjoyed having my car washed!! Very Happy. With the service department. Even cashier came to me. I have a fractured hip so that was helpful. More

You get a good deal with honest professional management! I got a good Nissan Rogue 2016 from them. They have good pricing. My salesman Ken did a good job. The Sales Manager Joe Perrano is a xxxx of a guy I got a good Nissan Rogue 2016 from them. They have good pricing. My salesman Ken did a good job. The Sales Manager Joe Perrano is a xxxx of a guy making a deal! He’s a fun Italian businessman to get a deal done! We had a good brawl! He’s a nice guy. Joe will take care of you. I am very happy with my car! They make sure that they give you a good car in a perfect condition. They don’t sell bad cars. They have a very good reputation! Especially Joe has a good reputation! More

Great experience! My experience with Ziegler Nissan was nothing short of great! Ken and Bill were pleasant to deal with and were more than fair during the car buying pr My experience with Ziegler Nissan was nothing short of great! Ken and Bill were pleasant to deal with and were more than fair during the car buying process. I was referred to these two by a good friend and was thankful that I was. I highly recommend Ziegler Nissan and their team! More

Always great service Went in for my oil change and Austin was great! I needed extra service done that would take a little longer making me run late for my next appt for th Went in for my oil change and Austin was great! I needed extra service done that would take a little longer making me run late for my next appt for the day. Austin quickly offered a shuttle to my appt and a pick up when I was done. Excellent service! More

Wonderful. Very friendly! Everyone was so pleasant and accommodating. Met all of my car needs. I would highly recommend this dealership. Very honest. Very quick and easy proc Everyone was so pleasant and accommodating. Met all of my car needs. I would highly recommend this dealership. Very honest. Very quick and easy process. More

service has deteriorated Dropped my car off at 7am on 10/10 because my car heater was blowing cold air. I realize they need to do analysis and diagnostics. As of 12 noon I ha Dropped my car off at 7am on 10/10 because my car heater was blowing cold air. I realize they need to do analysis and diagnostics. As of 12 noon I had yet to hear from rep Luis Rodriguez. I take the initiative to call. He tells me that they're still looking at my car and by 2pm I will have an answer. 2:07pm I call and ask for Luis R. Still no definite identification of the problem. They concurred that cold air is blowing out but don't know why. I ask Luis is we can talk around 4pm so I can decide if I leave my car there to continue repair or pick up for good. At 4pm we determine what the problem is and my car will need part ordered if I wish to have them service and fix it. I tell Luis I will be in to pick up my car and drop off the loaner. I told him I didn't have enough time because I need to get back to the office. When I get there he's nowhere to be found and once he was located he needed to do ALL of the paperwork. It took an additional 20 minutes of my time Granted, he knew I was on my way in to pick up my car. My issues...every contact had to be initiated by me. When I warn the rep of my short window of time, the paper work is still NOT ready when I arrive. This is the second time I have a service issue at this place. They honestly used to be much better. Follow up in non-existent. In this instance we're talking about a repair that will cost me around $2,000. It's not a $20 transaction. You'd think they showed more respect to a customer's time. I've been thinking about replacing my Rogue with a 2020 Nissan Rogue and give my existing 2013 Nissan to my daughter. After this experience I may just consider another brand altogether. I have little faith that my experience will be different at another NIssan dealership. I have actually purchased 3 Nissan Rogues in the last 10 years. Can't question my loyalty to the brand. Zeigler Nissan has got to make a full and concerted effort to commit to a high level of service every time. It's the basics. It can't go unnoticed that Luis did provide me with a loaner vehicle and went out of his way to accommodate that. I was not aware or told that there would be a $150 service charge for doing the analysis / diagnostic to identify the problem. I didn't question it. I was frustrated enough and didn't have time to spend another 10 minutes arguing about it. For now...I'm a very disappointed customer. More

Great and fast service. Always polite and helpful. And I appreciate the amenities available in the lounge area. Will always recommend this dealership to friends and family because it's always service with a appreciate the amenities available in the lounge area. Will always recommend this dealership to friends and family because it's always service with a smile. More

Hate car shopping but Ken Hibbing and Nick from Finance made it a pleasurable experience. Was very happy with everything! Am loving my new Rogue! made it a pleasurable experience. Was very happy with everything! Am loving my new Rogue! More

Oil change Very clean facility free coffee and snack ,customer service is very good.the thing is nissan maintenance is more expensive than honda and Toyota or ot Very clean facility free coffee and snack ,customer service is very good.the thing is nissan maintenance is more expensive than honda and Toyota or other competitors More

Service department Great , fast outstanding service. Coryna was a very good service rep. Very professional and informative. She made my experience at Nissan a very memor Great , fast outstanding service. Coryna was a very good service rep. Very professional and informative. She made my experience at Nissan a very memorable and comfortable experience. More