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Zeigler Hyundai of Holland - Service Center

Holland, MI

4.5
248 Reviews

248 Reviews of Zeigler Hyundai of Holland - Service Center

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March 12, 2021

Rod, the service manager, was very personable and helpful. The work was done well and on time. He alerted me to a recall that he schedule at my convenience. More

by rherbig47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rod McKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2021 -

Zeigler Hyundai of Holland responded

HI! Thanks for highlighting Rod who helped make this such a great experience! He is a valuable member of our team and appreciate the opportunity to earn your business. If you have any further questions, please give us a call. We're always happy to help! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

March 06, 2021

Great service. Always great working with Rod. He is very honest and will tell you what needs to be done to your car. Thanks Rod!!! More

by KURTDJ300
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rod McKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

Zeigler Hyundai of Holland responded

Hi, thank you for the top marks, and for taking the time to leave this review. I’m glad Rod was able to take care of you, he is a valuable member of our team. Please don’t hesitate to let us know if there is anything else you need. It would be our pleasure to be of service. Best regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

March 02, 2021

Not as friendly as it used to be. Service has gone way done since last year. Not sure I will be back to this dealership for service More

by CBAR0153
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rod McKenzie
3.0
This rating includes all reviews, with more weight given to recent reviews.
March 01, 2021

Great service from Rod, especially given the incomplete and somewhat misleading info provided re: first 3 years routine maintenance free, at the time of sale. All is fine now, but I do suggest Hyundai clar More

by nicole.lewis211
Recommend Dealer
Yes
Employees Worked With
Rod McKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2021 -

Zeigler Hyundai of Holland responded

Hi Nicole. Thank you for letting us know how we did. We appreciate your business and appreciate your feedback. I will be sure to share your comments with our management team. Have a great day! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

February 26, 2021

Rod is always friendly and answers any questions you might have and car is done when promised. Would recommend Elhart service as a place to do business. More

by RJC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rod McKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2021 -

Zeigler Hyundai of Holland responded

Thank you for visiting Elhart Hyundai, we appreciate your business and the time you took to write this review! Rod is a valuable member of the team, thank you for recognizing him. Please return when needed and we will be sure to provide the same outstanding customer service. Have a great day! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

February 09, 2021

Elkhart Seevice Department is prompt and thorough. Also, they patiently answered my questions about my car that I purchased several months ago 😊. Very friendly ataff More

by AEDSENGA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Landall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2021 -

Zeigler Hyundai of Holland responded

HI! Thanks for highlighting our prompt, thorough and friendly staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

February 05, 2021

Timely follow-up when parts where received for my vehicle. Friendly call to make the appointment. Welcoming on arrival. Offer of a ride to fetch lunch since the appointment was at 12pm. Complimentar More

by daniel.d.french
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Landall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rod McKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2021 -

Zeigler Hyundai of Holland responded

HI! What a wonderful review! We are so happy to hear that you received a friendly call when your parts came in, and was clean for you after your appointment! We value our customers and strive to make sure that everyone leaves completely satisfied! We look forward to seeing you again next time at your next service appointment! Until then, if there is anything that we can do for you let us know. Have a great day! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

February 05, 2021

The dealership was good. The communication between coworkers and costumers not well. When scheduling my appointment they told me what they were going to be doing and failed to perform all services. More

by BRITTANYTENBROEKE
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rod McKenzie
3.0
This rating includes all reviews, with more weight given to recent reviews.
February 03, 2021

Your hospitality in dealing with customers has improved so much. It wasn't always that way. So I will come back. I'm thankful for all you do and the way you do it. More

by PASTOR NIKKEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rod McKenzie
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2021 -

Zeigler Hyundai of Holland responded

HI Pastor Nikkel! Thank you for taking the time to let us know how we did. We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. I will be sure to share your comments and rating with our team. Once again, thank you and have a great day! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

January 26, 2021

I explicitly told when i was making an appointment that i have a blower motor issue yet the shop was not stocked with the part More

by LUCYCHO2017
Recommend Dealer
No
Employees Worked With
Michelle Landall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rod McKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2021 -

Zeigler Hyundai of Holland responded

HI! Thank you for your honest feedback. It helps us grow and give better customer service. We try to do our best with stocking parts so your vehicle can be fixed that same day. Unfortunately we dropped the ball and take full responsibility. We would like to pick up and deliver your vehicle to you so as not to inconvenience you in any way. Please give us a call at (616)396-0441. Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

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