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Zeigler Hyundai of Holland - Service Center

Holland, MI

4.4
248 Reviews

248 Reviews of Zeigler Hyundai of Holland - Service Center

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October 03, 2019

30,000 mile service for my Santa Fe EVerything was great except they forgot to replace interior cabin light bulb I requested. My bad for not checking before I left. Not around the block More

by AJPREMIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rod MacKenzie
Oct 07, 2019 -

Zeigler Hyundai of Holland responded

First of all, thank you very much for taking the time out of your day to write this review! Our top priority continues to be providing our customers with the best customer service possible and I apologize for the missing bulb. Please give us a call to schedule a time that is convenient for you and we will be sure to take care of the bulb. Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

October 02, 2019

Elhart is amazing!! KC and Brittany went above and beyond to make sure I was taken care of while my car was in the shop. I can’t thank them enough for their kindness and More

by Tiffanyjv21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
KC Rossiter,Brittany Midolo
Oct 02, 2019 -

Zeigler Hyundai of Holland responded

What a wonderful review! KC and Brittany our awesome and we can't agree more! They work hard to make sure everyone leaves the dealership and rental department 100% completely satisfied. I will make sure to pass along your compliments to them. Thanks again for your amazing words and we hope to see again at your next service appointment. Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

September 20, 2019

Great service department I purchased my Hyundai from th 6 years ago. I live an hour away. Even though there is a Hyundai dealership where I live, I choose to go to Elhart for More

by Janey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rod M (service)
Sep 20, 2019 -

Zeigler Hyundai of Holland responded

We at Elhart Automotive Campus are excited to hear we have excellent customer service and always want to receive positive feedback. Thus, our attention is focused on our face to face interaction between our service team and guests, to provide good camaraderie. Repeat customers are what we strive for and hope to achieve. Thanks again for your amazing words and we hope to see you soon. Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

September 17, 2019

Flush & oil change & recall updates Great service easy to arrange an appointment at my convenience friendly staff nice clean car wash will go back have had car service at Elhart forever More

by MIKERACZ60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Hazlewood
Sep 18, 2019 -

Zeigler Hyundai of Holland responded

What a wonderful review. We value our customers and strive to make sure that everyone leaves completely satisfied! We look forward to a life-long relationship and servicing you in the future. Please return when needed and we will be sure to provide the same outstanding customer service. Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

September 05, 2019

Horrendous service and staff The people that actually do the work are good and fine but the people at the counter you interact with are horrible. Not professional, don’t have res More

by mad12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rod
Sep 06, 2019 -

Zeigler Hyundai of Holland responded

Hi mad12. Our top priority continues to be providing our customers with the best customer service possible and I’m very sorry to hear you had a 2.5-star experience at our dealership. Within our Hyundai Dealer portal, Rod’s KPI (Key Performance Indicator) is 4.76 while the Hyundai National Average is 4.70 making Rod one of the top Service Advisors in the nation. We hope in the future you give us another chance, Rod is truly a great guy. Best Regards, Jan Houting, CEO Customer Relations, jan@elhart.com

September 02, 2019

Very good good service from appointment to work completed Good prompt and friendly service all work appears to have been repaired as requested and as outlined prior to service no problems so far with items re More

by WOLFFSUE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Hazlewood
Sep 03, 2019 -

Zeigler Hyundai of Holland responded

What a wonderful review! We are so happy to hear that your car is running better. We value our customers and strive to make sure that you all leave completely satisfied! We look forward to seeing you again next time at your next service appointment! Until then, if there is anything that we can do for you let us know. See you soon. Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

August 29, 2019

Quality and value of the work was good. Communication of when work would be done could be better and it would have saved me an extra trip into town. Overall the process was good. More

by Bill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rod
Aug 30, 2019 -

Zeigler Hyundai of Holland responded

Thank you for taking the time to share your feedback, Bill. Our top priority continues to be providing our customers with the best customer service possible. I appreciate your honesty and will be sure to share it with our team. Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

August 19, 2019

They were nice, but not sincere or authentic. Nice people on the surface, but the interactions felt insincere and inauthentic. Felt like they were more interested in my money than me feeling satis More

by Light
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rod Mckenzie
August 16, 2019

Fast service Had to replace a button in the steering wheel. Was in and out in no time. Had visions of it taking a lot of time to replace More

by Mycars2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
Aug 26, 2019 -

Zeigler Hyundai of Holland responded

Thank you for writing this awesome review. We are happy that you were treated great and were in and out in no time! We look forward to working with you again in the future. If there is anything else that you may need, please make sure that you let us know! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

August 16, 2019

Great! I was in and out quickly. The whole department was great, I appreciate your fast and efficient service! I allotted 2 hrs for my visit and I was in and out in less than an ho More

by AMLAZZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rod
Aug 16, 2019 -

Zeigler Hyundai of Holland responded

We at Elhart Automotive Campus are excited to hear we have fast and efficient customer service. We always want to receive positive feedback. Thus, our attention is focused on our face to face interaction between our service team and customer base, to provide good camaraderie. Repeat customers are what we strive for and hope to achieve. Thanks again for your amazing words and we hope to see you soon. Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

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