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Zeigler Hyundai of Holland - Service Center

Holland, MI

4.5
248 Reviews

248 Reviews of Zeigler Hyundai of Holland - Service Center

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October 15, 2020

The work was completed and it looks beautiful. It took a bit of time, but well worth it after seeing the finished work. Thank you More

by DUNKELBERGER
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Marietta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rod McKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 12, 2020

Started appointment right on time. Efficient with intake info. Didn't ask to do additional work other than items scheduled. Have had continued excellent service experiences over several years with two dif More

by RH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rod McKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2020 -

Zeigler Hyundai of Holland responded

We are very happy to read that we have earned your business! Thank you for taking the time to write such a great review about our service. Our customer service is what we value the most, and we are happy to hear that you were satisfied. It's fantastic that we have earned your repeat business, and if you need anything else at all, please come back to see us. Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

October 07, 2020

Service department was ready when I arrived and met with friendly personnel. Service done quickly, car was clean and shiney when delivered. Thank you for your service. More

by fred.murphy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rod McKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2020 -

Zeigler Hyundai of Holland responded

What a wonderful review! We are so happy to read that our service department was ready and friendly; and your car was clean for you after your appointment! We value our customers and strive to make sure that everyone leaves completely satisfied! We look forward to seeing you again next time at your next service appointment! Until then, if there is anything that we can do for you let us know. See you soon. Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

October 05, 2020

Staff friendly. However, desk person was not wearing a mask over his nose and when I was paying, a mechanic was standing by the desk without any mask at all More

by LSBOMER
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rod McKenzie
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2020 -

Zeigler Hyundai of Holland responded

Thank you so much for your feedback. We have made it mandatory that our staff wear masks, and masks should be covering their nose and mouth. We’re sorry you experienced otherwise at your last visit. We are working hard every day to enforce these new protocols to keep our facilities healthy and safe for you and our staff. I will be sure to share your comment with our Service Director, Frank Siebart, and Assistant Service Manager, Dave Swart. Once again, thank you for your feedback! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com.

September 29, 2020

When I have made an appointment I was advised by a very nice CSR that I will receive complimentary vehicle inspection, car wash and coffee in a waiting room. I received none of that. More

by KSTEPNOW13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rod McKenzie
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2020 -

Zeigler Hyundai of Holland responded

First of all, thank you very much for taking the time out of your day to write this review! Our top priority continues to be providing our customers with the best customer service possible and I’m very sorry to hear you had this experience at our dealership. In this situation, everyone loses. Secondly, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. I will be sure to share your comments with our Service Director, Frank Siebart and his team. Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

September 28, 2020

I took my 2009 Sonata in for some minor work. I got very prompt and friendly service and was out in less than 30 minutes. Great service! More

by KNSMALLEY
Recommend Dealer
Yes
Employees Worked With
I don't remember who helped me.
Sep 29, 2020 -

Zeigler Hyundai of Holland responded

Hi, we are very happy to have provided you with such a positive experience! We appreciate the opportunity to earn your business. If you have any further questions, please give us a call. We're always happy to help! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

September 22, 2020

Rod is the best! He is friendly, honest, and prompt. Elhart Service always gets the job done right the first time and quickly! Michelle also helps me too. She is just as great as Rod. Keep up the great More

by Matt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Landall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rod McKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Schaap
Sep 23, 2020 -

Zeigler Hyundai of Holland responded

Hi Matt, we are thrilled to hear that you were extremely pleased with your experience at our dealership! Thank you for taking the time to share such stellar feedback about Rod and Michelle. They are valuable members of our team and it is extremely important that our customers are 100% completely satisfied throughout the entire service visit. We appreciate the opportunity to earn your business. Have a great day! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

September 21, 2020

not sure of name-assistant manager for service dept.-maybe Dave-the work was fine and always the service dept. people are always nice but I don't know who I talked too- More

by JOHNANDLOUF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
not sure of name
Sep 22, 2020 -

Zeigler Hyundai of Holland responded

Hi, Thank you for taking the time to leave this review to let us know how we did. Dave is the assistant manager for our service department. Thanks for highlighting our nice people that made this a great service experience. We appreciate the opportunity to earn your business. Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

September 21, 2020

Their service was excellent. Rod was very friendly and helpful. They did a through job and were extremely fast. I will definitely recommend them to everyone I know. More

by JLEMERAND
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rod McKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2020 -

Zeigler Hyundai of Holland responded

Hi JLemerand, we would like to thank you for taking the time to give us your feedback. It is wonderful to hear that Rod was friendly and helpful. He is a key member of our team. We really appreciate this feedback and I'll be certain to share your compliments. Please keep us updated if there's anything else we can do for you! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

September 18, 2020

Overall ok although on my 2020 palisade coming in for my 2nd oil change some how the oil filter was not put on properly and I had a leak in the garage and about 30 miles from home. They did remedy the probl More

by JJK717
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rod McKenzie
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Zeigler Hyundai of Holland responded

HI! Thank you for taking the time to let us know how we did. I'm glad our service team remedied the problem and gave you a free oil change for next time. We regret you had a negative experience, and will use this as an opportunity to improve. Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com. Sorry for the delayed response, I was on vacation last week!

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