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Zeigler Honda of Racine - Service Center

Mount Pleasant, WI

4.6
1,322 Reviews

1,322 Reviews of Zeigler Honda of Racine - Service Center

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January 04, 2025

Friendly, cooperative and courteous place. But for the last three years their work is very unsatisfactory and unreliable. They are charging for unrelated issues and still not fixing the main p More

by Jagjit Virdi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Whittaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Prince Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Cameron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2025 -

Zeigler Honda of Racine responded

Hello, We truly value your feedback here. It's great to learn that you find our staff to be friendly, cooperative, and courteous. However, I would like the chance to speak with you about your recent experience with our Service Team regarding the recurring matter of your vehicle. It would be greatly appreciated if you would kindly contact me directly at a time that is convenient for you. Thank you, Maggie Sewell Customer Relations Manager 262-898-2900 maggiesewell@zeigler.com

January 03, 2025

I’ve always had good service here until this last time. I’d hesitate to send people now for service. On hold multiple times for more than 8 minutes. Directions were not followed as far as who to call on th More

by JPFEFFER63
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zack Whittaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Prince Jones
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2025 -

Zeigler Honda of Racine responded

Hello, We are grateful for your review. Our top priority is delivering 100% satisfaction and I would appreciate the chance to speak with you about the level of communication and customer care that you received from our Service Team during your recent visit with us. Please contact me at your convenience so that I can be of further assistance. Best regards, Maggie Sewell Customer Relations Manager 262-898-2900 maggiesewell@zeigler.com

January 03, 2025

Good customer service the people are very nice and knowledgeabe good facilities and nice helpful More

by rodmc67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Oates
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2025 -

Zeigler Honda of Racine responded

Hello, We appreciate you taking the time to share your feedback. It's great to learn that our staff provided you with knowledgeable, helpful, and great customer service. However, I would like the chance to speak with you to learn more about the star rating that you have provided. If you would kindly contact me directly at a time that works best for you, it would be much appreciated. Thank you, Maggie Sewell Customer Relations Manager 262-898-2900 maggiesewell@zeigler.com

January 02, 2025

I always feel welcome and I am treated with respect here. The waiting area is comfortable and clean. More

by Nana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Prince Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Zeigler Honda of Racine responded

Zeigler Honda of Racine appreciates your kind review. We're glad you enjoy the comfortable waiting area and respectful service from our team.

January 01, 2025

The staff is professional, accommodating and friendly. There are some overnights that shouldn't be missed but they atone. They do their very best to make us satisfied. We enjoy using their services. I wou More

by paulsonn
Recommend Dealer
Yes
Employees Worked With
Chuck Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Prince Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Venecia
Jan 02, 2025 -

Zeigler Honda of Racine responded

Zeigler Honda of Racine is glad to hear about your satisfaction. It’s great that our team has made such a positive impression. Thank you for choosing us regularly!

December 28, 2024

Excellent service. Zach and his team exceeded my expectations. The work done on my daughter’s Civic was amazing. I highly recommend them! Thanks More

by Johnakrueger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Whittaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2024 -

Zeigler Honda of Racine responded

At Zeigler Honda of Racine, we're glad our team exceeded your expectations with the service on your daughter's Civic. Your high recommendation is appreciated and valued.

December 28, 2024

We have never had any issues at Zeigler Honda until yesterday. We brought our Pilot in for an oil change and it was forgotten about. After waiting for two hours, we inquired about the vehicle and it wa More

by EDDIEERINGSBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Prince Jones
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2024 -

Zeigler Honda of Racine responded

Hello, We truly value your feedback here. It's pleasing to learn that our team offered a complimentary oil change. However, I would like the chance to speak with you about your recent experience with our Service Department regarding the subsequent wait time that you encountered. If you would kindly contact me directly at a time that works best for you it would be greatly appreciated. Thank you, Maggie Sewell Customer Relations Manager 262-898-2900 maggiesewell@zeigler.com

December 27, 2024

We were very happy with our agent. Everything was explained to our satisfaction. Would recommend you to anyone More

by Kohksoh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maggie Sewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Cameron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2024 -

Zeigler Honda of Racine responded

Zeigler Honda of Racine is grateful for your recommendation. Our team is glad you had a great experience and everything was well explained.

December 26, 2024

The service department are fast and do a great job and there prices are very competitive and last but not least Zack from the service department goes above and beyond to satisfy the customer More

by Mando73rx2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Whittaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2024 -

Zeigler Honda of Racine responded

Thanks for sharing your feedback about our service department at Zeigler Honda of Racine. Great to hear you had a pleasant experience with our team. Reach out anytime!

December 25, 2024

Everyone helped me with kindness professionally right away and the waiting area is wonderful. Merry Christmas and God bless the Ziegler Team :) More

by Paul Alan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Cameron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 25, 2024 -

Zeigler Honda of Racine responded

Thank you for your kind words about our team and waiting area. Merry Christmas to you as well from all of us at Zeigler Honda of Racine.