Zeigler Honda of Racine

Beyond My Expectations We took in my vehicle for two things; they also looked up recalls and fixed things I didn't even know were wrong with it that were under warranty. We took in my vehicle for two things; they also looked up recalls and fixed things I didn't even know were wrong with it that were under warranty. More

All OK Dealer performed requested service, which was to check calibration of windshield electronics, after a windshield replacement. Work was completed with Dealer performed requested service, which was to check calibration of windshield electronics, after a windshield replacement. Work was completed within scheduled time frame, and everything seems OK. Was surprised however that service rep could not explain the function of the three sensors built into the windshield. More

Thorough Kept my car as long as needed to insure that the problem was fixed, while giving me a loaner. Fit me in on my schedule twice. Zach was great, thank yo Kept my car as long as needed to insure that the problem was fixed, while giving me a loaner. Fit me in on my schedule twice. Zach was great, thank you! More

No appointment tire plug Issues with tire losing air. Showed up no appointment and Racine Honda was able to get me in and out in about an hour and a half. Excellent service a Issues with tire losing air. Showed up no appointment and Racine Honda was able to get me in and out in about an hour and a half. Excellent service and care from these folks. Always have a smile on their faces. Great bunch of folks in the service department. A+ service, two enthusiastic thumbs up. More

Excellent and Painless Great experience free of haggling, fair and straightforward from the beginning. I would definitely work with James and Racine Honda again on my next Great experience free of haggling, fair and straightforward from the beginning. I would definitely work with James and Racine Honda again on my next vehicle purchase. More

Oil Change My very pleasant service dept. rep tried to sell me service that was not due yet. When I asked why the car didn't tell me yet she said that it doesn' My very pleasant service dept. rep tried to sell me service that was not due yet. When I asked why the car didn't tell me yet she said that it doesn't notify you of these services. According to the owner's manual the car does and I don't need those services yet. More

This Dealership is HORRIBLE. Will never go their again. We went in to get a cracked sideview mirror replace on our Honda Odyssey. One Could clearly see from pulling the broken mirror off, that another mirr We went in to get a cracked sideview mirror replace on our Honda Odyssey. One Could clearly see from pulling the broken mirror off, that another mirror could be mounted on the brackets behind the mirror. The external housing was not cracked and the motorized adjustment worked fine. My wife went in to get an estimate for repair and was told it would be over $800. She questioned why so much, and was told that the entire mirror housing would have to be replaced. And then it would all need to be reprogrammed. She specifically asked about replacing ONLY the mirror and was told this was not possible. I suspect they were trying to take advantage of her because she is a woman. (very pathetic). I looked on youtube and could see a number of videos showing how to just replace the mirror (glass). I ordered one on line (OEM) original Honda part with plug for heat. $33. I literally installed it in 5 minutes and works fine. What a disgrace. I should also note that when we bought the miniVan, 30 days after we drove it off of the lot, the engine block cracked. The dealership's response was that they would "replace" the engine and give us back our car when fixed ( this after coolant had mixed with fuel and oil in the cylinder). When I suggested that they really should give me a new car given that the one I had purchased was defective and the engine issue would affect the resale value, they were totally unhelpful. On a positive note, after talking with the Honda North American corporate people, they did take care of me and replaced my "lemon" with a New mini van...so I don't have an issue with Honda specifically. Only have an issue with this dishonest dealership. More

The Best Experience! Jesse was a very big help with getting me a car! His goal was for me to leave with a car and that he did. Great price and I loveee my car Jesse was a very big help with getting me a car! His goal was for me to leave with a car and that he did. Great price and I loveee my car More

Got the car and price I wanted The good: I got the car and price I wanted, and the Sales Manager was flexible and helpful to make sure that happened. He found creative ways to off The good: I got the car and price I wanted, and the Sales Manager was flexible and helpful to make sure that happened. He found creative ways to offer value to me that fit within my price range and ensured that they got what they wanted - selling a car - and I got what I wanted. I appreciated that flexibility. I also told them what was important for me in terms of getting to the best deal quickly; everyone's time is value..."let's just make this happen or walk away from it". They took that seriously; which again I appreciated. The bad: The sales person was not as familiar with the vehicle as I would like, and no final walk through of feature, function was offered or given, I do not know if this walk through is standard for them, but it was not provided to me. That's poor service in my eyes, and not a good customer experience. The verdict: I would recommend them because I got what I wanted and asked from them, and the "soft" part of the transaction (walk through, etc.) was not that important to me. What was important to me, they made happen: they got me the car I wanted, at the price I wanted, and made it happen quickly. If that is what you care about, give them a shot. More

Fast & efficient Like this dealership. Have all my maintenance done there. Pleasant atmosphere & good work . Convenient hours and distance to work and home. Work with Like this dealership. Have all my maintenance done there. Pleasant atmosphere & good work . Convenient hours and distance to work and home. Work with my calendar. Thanks More