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Zeigler GMC of Holland - Service Center

Holland, MI

4.6
356 Reviews

356 Reviews of Zeigler GMC of Holland - Service Center

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August 13, 2021

From making the service appointment with Belinda to having the loaner delivered and my car returned the process was perfect in every regard. Couldn't have been better. Thanks so much. More

by cgeer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Marietta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rod McKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Belinda
Aug 17, 2021 -

Zeigler GMC of Holland responded

We would like to extend our gratitude to you for taking the time to give us your feedback. It is wonderful to hear that Belinda, Ben, and Rod were able to provide you with a great experience! We really appreciate this feedback and I'll be certain to share your compliments. Please keep us updated if there's anything else we can do for you! Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com

August 12, 2021

Elhart is a reliable, competent dealership, who has always treated me with professional courtesy and effective service. Because of this, I have had a long term relationship with them, purchasing nine v More

by GRAHN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler McKellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2021 -

Zeigler GMC of Holland responded

Thanks for the positive feedback! It's great to hear that you have enjoyed our services so much that you've bought nine cars from our dealership! Customer satisfaction is top priority and I'm glad that your service was excellent! Thanks for your loyalty and the five-star review! Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com

August 09, 2021

Brittany was great to deal with! Oil change and tire rotation were done in a less than 2hrs. They even delivered my truck back to me. Great service! More

by Mikep
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittany Midolo
Aug 10, 2021 -

Zeigler GMC of Holland responded

Mike, we would like to extend our gratitude to you for taking the time to give us your feedback. It is wonderful to hear that Brittany was able to provide you with great experience! We really appreciate this feedback and I'll be certain to share your compliments. Please keep us updated if there's anything else we can do for you! Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com

July 31, 2021

The oil change was done on time. The customer waiting area was a mess. A TV on the was stuck on ESPN with no way to change it. More

by MATTHEW_AYOTTE
Recommend Dealer
Yes
Employees Worked With
Can not recall
Aug 02, 2021 -

Zeigler GMC of Holland responded

It is great to hear everything was done quickly and to your satisfaction! Thank you, and have a fantastic day! Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com

July 26, 2021

I thought the last time I brought my vehicle in a vacuum job and wash was done/included in price. Those 2 things were not done this time. More

by ponstein2000
Recommend Dealer
Yes
Employees Worked With
Becca Bammann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2021 -

Zeigler GMC of Holland responded

We are sorry you didn’t enjoy our services. We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. If you would like to discuss this with us further, please give our Service Director, Frank Siebart a call at (616)886-7470. Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com

July 26, 2021

Service was on time, done correctly, and at a reasonable cost. This type of service seems to be getting hard to find at other dealerships. Keep up the good work. More

by CBAKKER
Recommend Dealer
Yes
Employees Worked With
Jon Shannon
Jul 27, 2021 -

Zeigler GMC of Holland responded

Thank you for writing this awesome review! We are very happy that you were treated great and had an excellent experience on the Elhart Automotive Campus. We look forward to working with you again in the future. If there is anything else that you may need, please make sure that you let us know! We will see you soon! Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com

July 23, 2021

Service was right on time, friendly and honest. Quick in and out, 10x better than the previous dealership I was going to! Thanks for a great job! More

by MHAVERDINK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Shannon
Jul 26, 2021 -

Zeigler GMC of Holland responded

Hi, thank you for the high star rating! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com

July 20, 2021

Average service Quality and inspection of work was poor Average service Quality and inspection of work was poor Car actually broke down on side of road less than 24 hours after brake work Very disappo More

by MACOFAMILY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Shannon
Jul 21, 2021 -

Zeigler GMC of Holland responded

Our top priority continues to be providing our customers with the best customer service possible and I’m very sorry to hear you had a 3-star experience at our dealership. We are committed to your satisfaction and we are happy that you are satisfied with the final fix, but very sorry that it took coming back a second time to reach that result. Thank you for your review. This will help better our processes so instances like this do not happen in the future. If there is anything else that we can do for you, please let us know. Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com

July 15, 2021

Receptionist that answers phone and people in service department unfriendly and not accommodating. Not like it use to be in the past . Something has changed there. More

by TLFARMS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jon Shannon
Jul 16, 2021 -

Zeigler GMC of Holland responded

First of all, thank you very much for taking the time out of your day to write this review! Our top priority continues to be providing our customers with the best customer service possible and I’m very sorry to hear you had this experience at our dealership. In this situation, everyone loses. We are committed to your satisfaction and if you would like to discuss this with us further, please give our Service Director, Frank Siebart a call at (616)886-7470. Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com

July 13, 2021

Friendly and fast service. They explained everything that was going on with my car and how long it would take to fix. Also offering free shuttle to where I need to go. More

by FERNREED
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becca Bammann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Landall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rod McKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler McKellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Shannon,Matt Plantenga
Jul 14, 2021 -

Zeigler GMC of Holland responded

Hi, thank you for the high star rating! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com

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