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Zeigler GMC of Holland - Service Center

Holland, MI

4.5
356 Reviews

356 Reviews of Zeigler GMC of Holland - Service Center

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September 11, 2020

We were very satisfied with our service on our Cadillac SRX .John in the service center was great to work with and was very professional! More

by MARY J
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Lawrence
Sep 21, 2020 -

Zeigler GMC of Holland responded

Thank you for taking the time to provide us with this excellent review! We are always thrilled to hear from our happy customers. We strive for friendly and efficient service in all that we do, and we are pleased to learn you were able to experience that first-hand. We appreciate your compliments of Jon, and I will be sure to share your kind words with him. If you have any further questions, please give us a call. We're always happy to help! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com. Sorry for the delayed response, I was on vacation last week!

September 08, 2020

Its nice to have a please to service a vehicle that is flexible and reliable. I am glad to have brought my vehicle in for repair and a safety check. More

by JOHN.BILSKY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Shannon
Sep 08, 2020 -

Zeigler GMC of Holland responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

September 08, 2020

My experience at Elhart was all good. This was for a recall. Things's were done in a timely manner. I would used there service again. More

by KENDALL3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Landall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rod McKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler McKellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Lawrence,Jon Shannon,Adam Havens
Sep 08, 2020 -

Zeigler GMC of Holland responded

Hi Kendall3. It is great to hear everything was done quickly and to your satisfaction! We appreciate the opportunity to earn your business. Thank you, and have a fantastic day! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

September 06, 2020

My experience at Elhart was all good, I had repairs done at the collision dept. they started as soon as insurance cleared,set me up with a rental and when I got my truck back it looked like new,and I knew i More

by SOVERWEG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittany Midolo
Sep 08, 2020 -

Zeigler GMC of Holland responded

Hi Soverweg, Your kind words and fantastic star-rating are greatly appreciated! I will be sure to share your compliments with our Elhart collision team. We appreciate the opportunity to earn your business. Have an awesome day. Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

September 04, 2020

if you want the truth - stop sending me emails wanting me to rate the service if i did not like Elhart Service Center I would not be going there and would let you know why - they have always treated me with More

by GREGGS1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Landall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Lawrence
Sep 08, 2020 -

Zeigler GMC of Holland responded

HI! Sorry about the surveys. On the survey, at the bottom, does it give you an option to "unsubscribe"? If not, would you please forward all surveys you are receiving so I can try to block them coming to you. Our Manufacturers send out surveys too because this is how they see how we're doing. It's like our report card. You can forward the surveys to jan@elhart.com. We appreciate the opportunity to earn your business and in no means are we trying to annoy you. Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

September 03, 2020

Clean, comfortable, friendly and convenient. The service is good and comprehensive often mentioning things I might not have thought about for this service call. The online "getting the appointment" process More

by DAVE.BROOKS2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Lawrence,Adam Havens
Sep 04, 2020 -

Zeigler GMC of Holland responded

HI Dave, Thanks for letting us know how we did. I will be sure to let my Service Director know about the online software and if there is some way we can make it better. We appreciate the opportunity to earn your business and have a great holiday weekend. Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

September 03, 2020

Always a good experience with the service dept. 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 More

by LBOERMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Shannon
Sep 04, 2020 -

Zeigler GMC of Holland responded

HI! Thanks so much for the nice review! Jon Shannon is a key component of our team, and it is great to read that he always gives you good service. It's fantastic that we have earned your repeat business, and if you need anything else at all, please come back to see us. Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

September 02, 2020

The service department went above and beyond take care of us. We have been a loyal customer since the early 1990s buying both GMC and Pontiac brands. More

by RON98
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rod McKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2020 -

Zeigler GMC of Holland responded

HI! It was a pleasure to read your comments this morning. We appreciate the customer loyalty and the opportunity to keep earning your repeat business. Long-term customer relationships and 100% completely satisfied surveys are what we strive to achieve. Thank you for this review and for your loyalty. We look forward to seeing you again! Have an awesome day! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

August 30, 2020

It was done quickly. Answered my questions. Will return. I drove from grand Rapids. Learned of the free oil change from Michelle. Questions about recall anwered. More

by JWARD2588
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Landall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rod McKenzie
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2020 -

Zeigler GMC of Holland responded

Thank you so much for this excellent review! We truly value our customers, and strive for quality customer service in all that we do. We are happy that you were able to experience this throughout your service visit at our dealership. We appreciate your kind words about Michelle, and I will be sure to share your comments with her. We thank you again for visiting our dealership and for this great review, and we hope you have a great day! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

August 27, 2020

As is typical the team was efficient and professional in handling my oil change and recall notice which was due. Everything completed on time. Much appreciated. More

by BRETT.MAZARKA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Havens
Aug 28, 2020 -

Zeigler GMC of Holland responded

Hi Brett. We are thrilled that you enjoyed our services. Thank you for taking the time to share your comments and for letting others know as well. I will be sure to share it with our team. Have an awesome day! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

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