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Zeigler GMC of Holland - Service Center

Holland, MI

4.6
356 Reviews

356 Reviews of Zeigler GMC of Holland - Service Center

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February 25, 2021

Very friendly and very efficient. They were able to work with my schedule. A little pricey but that was expected from a dealership. Will most likely find a less expensive place for routine oil changes. More

by Douglas Hull
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Comai
Feb 26, 2021 -

Zeigler GMC of Holland responded

Hi Douglas, Thanks for highlighting our friendly and efficient staff who helped make this such a great experience! We appreciate all comments and feedback to help us grow and give better customer service. On our oil changes we give a free alignment check, a courtesy multi-point inspection; we also wash your vehicle. Did someone offer you our VIP card? It's a punch card that when you purchase 4 oil changes you get the fifth one for free. If not, please let me know and I will get a card punched and in the mail to you. My email address is jan@elhart.com, please send me your information. I'd also like to share with you that we regularly mystery shop to make sure we are not over-priced on our services. Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

February 25, 2021

I had to have my car brought there twice in order to find out what was wrong with it.I,m still not sure if they got it right,and if it is not right(a starter)then I spent two hundred for a starter and two hu More

by CARLOS.9344
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer OBrien-Martinez,Jon Shannon
February 22, 2021

The dealership wants to repair things right and will stand behind what they service. I appreciate the leadership of the service department shows, I know my car is in good hands. More

by JOHN.BILSKY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Shannon
Feb 23, 2021 -

Zeigler GMC of Holland responded

Hi John! We are pleased to hear of your admiration towards our teamwork and service. Thank you for the opportunity to earn your business. I will be sure to share your compliments with our team. Repeat customers are what we strive for and hope to achieve. Thanks again for your amazing words and we hope to see you soon. Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

February 12, 2021

They got a urgent job done quickly and without an appointment. I was back on the road in under an hour. It can't always be like that, but I appreciated the attention. More

by John McGeehan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rod McKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2021 -

Zeigler GMC of Holland responded

Hi John, The pleasure was truly ours. Thank you for the opportunity to earn your business with this urgent job. Customer service is what we value most and I'm glad we were able to really help you out. Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

February 12, 2021

The service team here was amazing. They were able to get my repairs done in a very reasonable time frame. Truly awesome service team and techs... More

by TROUTMANUSMC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Landall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Lawrence,Jon Shannon
Feb 15, 2021 -

Zeigler GMC of Holland responded

HI! It is great to hear everything was done quickly and to your satisfaction! Thank you for the opportunity to earn your business and have a fantastic day! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

February 11, 2021

I ordered a truck, a GMC 2500, in 2008 from the middle of the worst parts of Iraq, on my fifth deployment. I arrived home and went on leave back home to Holland. There it was with a big “Welcome Home” sign More

by mgarv485
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Gibson
Feb 12, 2021 -

Zeigler GMC of Holland responded

HI! What a wonderful review! We appreciate the opportunity to earn your business and appreciate your loyalty to us! Most importantly, we would like to THANK YOU for serving our country. Because of men and women like you we can live freely in the USA. Happy driving in your new 2021 GMC 2500 and if you need anything else, please let us know. Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

February 09, 2021

Great service! The waiting room is comfortable and clean. I had to wait for about an hour and was able to access wifi and get work done. More

by RLHUGHES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Landall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rod McKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler McKellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Lawrence,Jon Shannon
Feb 10, 2021 -

Zeigler GMC of Holland responded

Hi, we are very happy to have provided you with such a positive experience and appreciate the opportunity to earn your business. I'm glad you were able to get some work done as well. If you have any further questions, please give us a call. We're always happy to help! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

February 09, 2021

Fast, friendly service. Only complaint is that upon removing/reinstalling the headliner for repair in cab of my truck, the technician got greasy fingerprints all over the fabric and didn't attempt to c More

by Nic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Lawrence
Feb 10, 2021 -

Zeigler GMC of Holland responded

Hi Nic, thank you for the high star rating! I'm sorry to read about the greasy fingerprints left on the fabric. I will be sure to share you comment with our Service Director, Frank Siebart and his team. If there's anything further we can do for you, we are happy to help! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

February 09, 2021

I appreciate the assistance I received from Dave Swartz concerning my situation. Once scheduled, everything went very smoothly including the driver service to take me home and pick me up upon completion. More

by JOLOEL
Recommend Dealer
Yes
Employees Worked With
Jon Shannon
Feb 10, 2021 -

Zeigler GMC of Holland responded

Hi, we would like to thank you for taking the time to give us your feedback. It is wonderful to hear that Dave Swart was able to provide you with this great experience! We really appreciate this feedback and I'll be certain to share your compliments with him. Please keep us updated if there's anything else we can do for you! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

February 05, 2021

Great service. Picked my car up, left me a loaner, and returned a clean car to me within about 4 hours. How much better can it be? More

by WILLIAMALT0630
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Hazlewood
Feb 08, 2021 -

Zeigler GMC of Holland responded

HI! Thank you for taking the time to share your feedback! I am very pleased to read that our great customer service has earned your business. Customer satisfaction is top priority and we appreciate the opportunity to earn your business. Please keep us updated if there's anything else we can do for you. Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

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