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Zeigler GMC of Holland - Service Center

Holland, MI

4.6
356 Reviews

356 Reviews of Zeigler GMC of Holland - Service Center

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April 09, 2021

I always have a great experience at Elhart GMC. Friday m purchasing vehicles to having them serviced, the Elhart Staff are always professional and friendly. When you find a good thing, you stick with it and More

by brennanjc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Shannon
Apr 12, 2021 -

Zeigler GMC of Holland responded

HI! Thanks for highlighting our professional and friendly staff who help make your experieinces great. We appreciate your kind words and look forward to earning your repeat business. If you have any further questions, please give us a call. We're always happy to help! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

April 08, 2021

Bought a used truck that didn’t even come with an oil cap. Not even a month later has a check engine light for exhaust filter, can’t get it in for two weeks. Told me to go to another dealer. Spend over 5 More

by defouwrob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jon Lawrence
Apr 12, 2021 -

Zeigler GMC of Holland responded

HI, thank you for bringing this matter to our attention. Our top priority continues to be providing our customers with the best customer service possible and I’m very sorry to hear you had this 2-star experience at our dealership. In this situation, everyone loses. We will use this as an opportunity to improve. Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

April 01, 2021

Always love coming to Elhart! They make scheduling easy and fast! they can always get me in right away! Everyone is very friendly and happy! I am a loyal customer! More

by JESSICAB2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Lawrence,Jon Shannon
Apr 02, 2021 -

Zeigler GMC of Holland responded

Hi! Thanks so much for the nice review! We appreciate the opportunity to earn your business. Also, thank you for recognizing our friendly and happy staff who made this such a great experience. It's fantastic that we have earned your repeat business, and if you need anything else at all, please come back to see us. Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

April 01, 2021

I’d like you not to replace parts that didn’t need to be replaced if you do I would like not to be charged for them More

by leo.maas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Conrad Riquelme
Apr 01, 2021 -

Zeigler GMC of Holland responded

HI Leo. Our top priority continues to be providing our customers with the best customer service possible and I’m very sorry to hear you had this experience at our dealership. We are committed to your satisfaction and would love the opportunity to make it right and improve our process. I would like to speak with you directly in order to learn more about your experience, please feel free to contact me at your earliest convenience at 616-392-8516. Best Regards, Jan Houting, CEO Customer Relations, jan@elhart.com

March 11, 2021

Elhart is fast, thorough and always friendly. I appreciate their customer service - going in for an oil change and coming home with a washed car is the best! More

by jenniferwhitegradnigo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Landall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rod McKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler McKellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Lawrence,Jon Shannon
Mar 15, 2021 -

Zeigler GMC of Holland responded

Hi! We are thrilled that you enjoy our services. Thank you for taking the time to share your comments. We appreciate the opportunity to earn your repeat business. Have an awesome day! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

March 09, 2021

I like Elhart Automotive, they always do a good job. I am not liking this review process, it is cumbersome. Like this question, it will not let me proceed unless i use at least 25 words. More

by MRBale80
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Landall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rod McKenzie
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler McKellar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Lawrence,Jon Shannon
Mar 10, 2021 -

Zeigler GMC of Holland responded

Hi, thank you for the high star rating! We're glad to hear we delivered such a great experience and appreciate the opportunity to earn your business. I will pass along your comments in regards to the survey and 25 words to the the software company that designed it. If there's anything further we can do for you, we are happy to help! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

March 06, 2021

Always prompt and friendly service and they always make sure im satisfied, i really happy with my yeats of using elhart gor all my service neefs More

by MGOMEZ6664
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Shannon
Mar 08, 2021 -

Zeigler GMC of Holland responded

HI! Thanks so much for the nice review! We appreciate the opportunity to earn your repeat business. Thank you for your loyalty. if you need anything else at all, please come back to see us. Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

March 05, 2021

They did a great job. I would recommend them to others needing assistance with gmc products. The customer service was great and they were able to answer all of the questions that I had. More

by BJANOWIAK11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Lawrence
Mar 08, 2021 -

Zeigler GMC of Holland responded

HI! Thank you for taking the time to let us know how we did. We appreciate the opportunity to earn your business. Have a great day! If you have any further questions, please give us a call. We're always happy to help! Best Regards, Jan Houting, CEO of Customer Relation, jan@elhart.com

March 02, 2021

Great people, great dealership! I’ve bought 2 new GMC trucks from Elhart GMC and referred my closest friends to Elhart as well. They also purchased a new Hyundai! Great service department as well. Qualit More

by brennanjc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Hiemstra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caryn de la Rosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Hazlewood,Robert Gibson,Jon Shannon
Mar 03, 2021 -

Zeigler GMC of Holland responded

HI! Thanks for the positive feedback! It's great to hear that you have enjoyed our dealership so much that you've bought two trucks and referred us to your friends. We very much appreciate the opportunity to earn your business and for your loyalty! It's important to us to have life-long relationships with our customers. If there's anything further we can do for you, we are happy to help! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

March 02, 2021

If i have any questions or concerns they ( all departments ) are 100% helpful and knowledgeable. My Thanks to all of you ! Keep up the great job 03/02/2021.. More

by LBROWN2100
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Landall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rod McKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Shannon
Mar 03, 2021 -

Zeigler GMC of Holland responded

HI! Thanks for highlighting our helpful and knowledgeable staff who helped make this such a great experience! We appreciate the opportunity to earn your business. If you have any further questions, please give us a call. We're always happy to help! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

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