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Zeigler GMC of Holland - Service Center

Holland, MI

4.6
356 Reviews

356 Reviews of Zeigler GMC of Holland - Service Center

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July 12, 2021

My car is white and the drivers door and hood were covered in black fingerprints. My service light was not reset. I wasn’t given any follow up information about my car like: everything looks great, More

by jennellerozema
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Belinda Kammeraad
Jul 14, 2021 -

Zeigler GMC of Holland responded

Please let me apologize for this negative experience. Our top priority continues to be providing our customers with the best customer service possible and I’m very sorry to hear you had this experience at our dealership. We are committed to your satisfaction and would love the opportunity to make it right and improve our process. If you would like to discuss this with us further, please give our Service Director, Frank Siebart a call at (616)886-7470. Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com

July 07, 2021

The staff and service advisor have been cordial, however a gmc under warranty has been using coolant for over a year and my perception is that the service department isn’t being aggressive enough getting to More

by ROSSTIMMERMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jon Shannon
Jul 08, 2021 -

Zeigler GMC of Holland responded

Our top priority continues to be providing our customers with the best customer service possible and I’m very sorry to hear you had a 3-star experience at our dealership. We are committed to your satisfaction and would love the opportunity to make it right and improve our process. If you would like to discuss this with us further, please give our Service Director, Frank Siebart a call at (616)886-7470. Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com

July 06, 2021

They always go above and beyond. I was in a bind because of family emergencies when the shift cable in my truck snapped. I had one day to find a way to fix it and without the help of Elhart GMC everything w More

by LYSACARO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Landall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Shannon,Matt Plantenga
Jul 07, 2021 -

Zeigler GMC of Holland responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Elhart GMC. We are glad we got your vehicle fixed in a timely manor. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com

June 28, 2021

Rod, is always great to work with, very friendly, and always keeps me posted if there are any additional issues that need to be looked into. More

by DUANE.BLAKELY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rod McKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2021 -

Zeigler GMC of Holland responded

Thank you for taking the time to write such a great review! Rod will be thrilled to hear how their great customer service has produced another satisfied customer. I'll be sure to pass along your compliments to him. We appreciate your recommendation, and we look forward to seeing you again in the future! Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com

June 27, 2021

Service was done adequately and in good time. No complaints. More

by CHRIS@PSGTEAM.COM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rod McKenzie
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2021 -

Zeigler GMC of Holland responded

Hi Chris. We are thrilled that you enjoyed our services. Thank you for taking the time to share your comments and for letting others know as well. We so appreciate it! Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com

June 27, 2021

When arrived, we're honest & told me the wait time could be 1 1/2 to 2 hrs even with an appy. Done in 45 minutes. Awesome service, pleasant surprise. More

by DVANNETTE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler McKellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Shannon
Jun 28, 2021 -

Zeigler GMC of Holland responded

Thank you for the top marks, and for taking the time to leave this review. I’m glad we were able to take care of you in a very timely manor. Please don’t hesitate to let us know if there is anything else you need. It would be our pleasure to be of service. Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com

June 22, 2021

Elhart has always provided excellent customer service and quality work. I purchased my Jeep there a couple of years ago and have been thoroughly pleased. Scheduling routine maintenance appointments has been More

by JENNIFERDOORNEWERD
Recommend Dealer
Yes
Employees Worked With
Matt Plantenga
Jun 23, 2021 -

Zeigler GMC of Holland responded

Your kind words and fantastic star-rating are greatly appreciated! I am elated to hear that our staff has continuously provided you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experiences with Elhart Automotive Campus; we look forward to working with you, your family, and your friends in the future. Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com

June 15, 2021

I like the warranty offered for service work. And the service advisers. They understand my car and what it means to me and my family. Thank you! More

by JOHN.BILSKY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Shannon
Jun 16, 2021 -

Zeigler GMC of Holland responded

John, we are thrilled to hear that you were extremely pleased with your experience at our dealership! Thank you for taking the time to share such stellar feedback, we appreciate your recommendations. It is extremely important that our customers are comfortable throughout the entire process. Have a great day! Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com

June 15, 2021

Whether dealing with the service department or buying a new vehicle, our experience is always phenomenal! We will continue coming back to Elhart! Thank you to all of those we’ve interacted with over the la More

by ERIKA DIAZ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Hiemstra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caryn de la Rosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Shannon,Matt Plantenga
Jun 16, 2021 -

Zeigler GMC of Holland responded

Thanks so much for the nice review! Troy, Caryn, Matt, and Jon are key components of our team, and it is great to hear that they made your experience phenomenal! It's fantastic that we have earned your repeat business, and if you need anything else at all, please come back to see us Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com

June 07, 2021

Overbooked that morning otherwise good Service. Somehow they over booked their service department and there were at least four or five cars coming in the same time I came in for my appointment. In spite of More

by HOETMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Plantenga
Jun 08, 2021 -

Zeigler GMC of Holland responded

Hi, thank you for the high star rating. We want to start by saying we are very sorry for the overbooking of our service department. Our system in play is meant to prevent that from happening, so we will pass this review on to our service manager to make sure this doesn't happen again for you or any further customer. We are happy that the service that you did receive was of satisfactory, and if there's anything further we can do for you, we are happy to help! Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com

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