Zeigler Ford of North Riverside
North Riverside, IL
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Tim was a pleasure to work with! Professional, informative, responsive, and friendly! I continue to be pleased with the service department at Ziegler! Thanks! Professional, informative, responsive, and friendly! I continue to be pleased with the service department at Ziegler! Thanks! More
Brought vehicle in for recall, Amanda Shelfo (service dept ) was amazing, very professional, courteous, answered all questions I had regarding my vehicle, the wait time was amazingly quick, so very happy dept ) was amazing, very professional, courteous, answered all questions I had regarding my vehicle, the wait time was amazingly quick, so very happy with Ziegler Ford North Riverside . More
We purchased a 2022 Tahoe RTS November 2021 from Zeigler in Schaumburg. The finance guy sold us a package for free oil changes at ANY Zeigler location. So I go yesterday to Zeigler Ford in North Rivers in Schaumburg. The finance guy sold us a package for free oil changes at ANY Zeigler location. So I go yesterday to Zeigler Ford in North Riverside. The guy comes up to my vehicle and tell him I purchased the Zeigler package for free oil changes. He says to me that Zeigler outsources the oil change place and that I will have to pay for the oil change $20. 10 minutes later after I tell him okay, he comes back to my car and says it will be between $30-$40 because they don’t usually have Tahoes come to that location for oil changes, which uses more oil. Normal price for an oil change is $89.99. I called Zeigler in Schaumburg and spoke to manager that was new to explain to him what is going on. He didn’t know the answer so he had to call me back. He calls back and says that $20 was a deductible I had to pay. He said what a great deal I’m getting on an oil change blah blah blah. He just wanted to get me off the phone. Anyway, 2 and a half hours go by and the oil change is finally done. The guy that quoted $30-$40 bucks kept his word but said the next time I come there or IF come back the oil change will be $89.99. You should see my invoice. No mention of the Zeigler package I purchased on the paper. He made up some numbers and got my bill down to $34 with tax. After you buy a vehicle from Zeigler they don’t care about customer service after the fact. What a shame. More
They are always so helpful and accommodating. .and best of all, my car is running great again! They even called a Lyft driver to come pick me up once the car was ready. Highly recommended! .and best of all, my car is running great again! They even called a Lyft driver to come pick me up once the car was ready. Highly recommended! More