Zeigler Ford of Lowell - Service Center

Worst Dealership In The Area Do not go to Harold Zeigler Ford! They are hands down, the WORST dealership in the area. Their customer service is an absolute joke, and after $2500 a Do not go to Harold Zeigler Ford! They are hands down, the WORST dealership in the area. Their customer service is an absolute joke, and after $2500 and three weeks of work – my truck is still not fixed. I took my Ford F150 in after noticing my engine was running a little funny – and they told me they’d have it diagnosed by the end of the day… it took them AN ENTIRE WEEK just to diagnose the problem… and another TWO WEEKS to TRY and fix it. What makes this timeline truly atrocious is that they never once returned a single one of my phone calls. I was constantly told “We’ll call you know by the end of the day” – and never once did they follow through. This is absolutely unacceptable, as they not only completely ignored their own customer for three weeks... their "repairs" didn't even fix my truck - but gladly charged over $2500 for them... so beware of Harold Zeigler Ford! More

Misrepresents Services and Voids Warranty Repairs In late September I bought a used 2013 Ford Focus from this dealership and have had nothing but problems dealing with their customer service. They sol In late September I bought a used 2013 Ford Focus from this dealership and have had nothing but problems dealing with their customer service. They sold me an extended warranty and a Zurich Shield plan under the guise that Zurich covered a yearly interior/exterior detailing, then reneged on this when I requested the service. I also had a transmission problem, but they were never able to fix it. The car was under warranty, the transmission is covered by said warranty, but Ziegler kept forgetting and cancelling my appointment. When I eventually got my car in weeks later, they claimed there was no problem. I recreated the problem, the mechanic said he would do some research and get back with me, but I never heard anything. When I called back two weeks later, nobody had any record of anything. Luckily other authorized for dealerships honored the warranty I bought. It’s my opinion that this dealership lies about what you’re buying, then does their best to avoid performing any work covered under warranty. More