Zeigler Ford Lincoln

Unprofessional Dealership Experience Honestly, I was really disappointed by my visit. I expected professionalism at a dealership with good reviews but, unfortunately, that is not what I w Honestly, I was really disappointed by my visit. I expected professionalism at a dealership with good reviews but, unfortunately, that is not what I was shown. When I handed over my keys to let them check out my car (a mustang), their employee went roaring around their parking lot and easily could have collided with another car if someone else was driving around. When my car was parked, it was parked too far forward on their curb so it scraped the front of it. My salesman, Jon Difranco, tried to make jokes about this unprofessional behavior. They also acted like they were holding my keys hostage from me and wouldn't bring them back to me after I was finished test driving vehicles. Despite the ad I received about this month being Black Friday Deals, I was not offered anything remotely resembling a deal and my offers were ignored even though the ad said all reasonable offers would be considered. I know what my vehicle is worth and I know what the vehicle I wanted to buy was worth. I was ready with my title to make a deal, even willing to lose a bit on my end, but we weren't anywhere close to fair. After I thanked Jon for his time and told him I appreciated it but wasn't interested in their best offer, he reacted in a show of unprofessionalism by pouting like a toddler. He actually stuck up his nose and ignored me as I left. I feel bad that this review is not positive, but I was sadly not impressed at all by my visit. I treat people with courtesy and respect, and, even if we couldn't make a deal, I was not treated well. They did not respect me or my car. More

Great Experience Needed to replace a wrecked vehicle and they were patient and helped us to find the right vehicle. Love the details to customer service and friendly s Needed to replace a wrecked vehicle and they were patient and helped us to find the right vehicle. Love the details to customer service and friendly staff. Everyone took the time to answer any questions and make sure we were happy with the deal. More

Service is great but mechanics leave a little to be desired I purchased a 2010 Ford Edge all wheel drive. Service during the sale was efficient and friendly. There were a few things I wanted done before the p I purchased a 2010 Ford Edge all wheel drive. Service during the sale was efficient and friendly. There were a few things I wanted done before the purchase and they were happy to do it. Later on I had some service needs (brakes) and received great service from the service reps but I was continually dealing with mechanics telling me the poor performance was "just how these cars are." That is a cop out and I refused to fall for that crap. After 5 visits for the same issue they finally did what I was asking to improve the performance of the front breaks and eliminate unnecessary noise. The reps (Jack) were very fair in price but the time it took to eliminate my issues was the sole fault of the mechanics that were just tired of seeing me. I would be more interested in recommending the service department if I knew the mechanics had a passion or interest in finding a solution for their customers mechanical issues. More

In April 2013 I purchased a used car here, I was told the lender required a maintenance policy on used cars to "protect their investment". I was sold a 48mo Comprehensive policy for $2500, after asking four lender required a maintenance policy on used cars to "protect their investment". I was sold a 48mo Comprehensive policy for $2500, after asking four times if it was absolutely necessary. So a few weeks ago I see a report on TV about dirty tricks dealers pull, and this was one of them. I called the bank to verify if they had indeed required this. They told me absolutely not, and that they have been getting many complaints about this. Further, I learned the policy was Power Train only and for 24mo! The only thing I was given was a brochure detailing available policies. I should have been given a copy of my coverage. When I went in to discuss this, I was taken to an office. I was told I had no proof of anything, and of course they had copies of paperwork I was never given. I also learned my salesperson was not even their employee, but a contractor brought in for the sale. The Guy (Daniel Payne) wouldn't even tell me his name, but assured me there was nobody above him I could speak with. I asked him how he could sleep at night? His response was "I sleep very well in my big house knowing I f@#ked people like you" My mother started yelling at him, so he grabbed her shoulder, causing her to spill most of her water, so she threw the rest of it at him. He then grabbed my 4'11", 66yo mother and pushed her for 6-8ft out the front door onto the hood of a car. Needless to say the police were called and a complaint was made. So overall I would say this dealership, and Daniel Payne in particular, should be avoided. More

efficient and friendly service, oil change completed in less than 15 minutes. Staff is courteous and helpful. Great customer service! I purchased my vehicle here and will continue to have it serviced here less than 15 minutes. Staff is courteous and helpful. Great customer service! I purchased my vehicle here and will continue to have it serviced here as well. More

I recently purchased a 2008 GMC Envoy and I love it, it's loaded with everything. I want to thank Kristen, Travis and Dan for all their help in this. Especilly a big thank you to Travis for being patient w loaded with everything. I want to thank Kristen, Travis and Dan for all their help in this. Especilly a big thank you to Travis for being patient with me while trying all the different vehicles until deciding on the Envoy. I would highly recommend Harold Zeigler Ford to anyone wishing to purchase a new or used vehicle. More

This was the best car buying experience I've had since my first car in 1987. Staff were friendly and easy to work with. I plan to purchase another car early next year and will work with this dealer. first car in 1987. Staff were friendly and easy to work with. I plan to purchase another car early next year and will work with this dealer. More

We stopped in on a Monday to look at a used Mustang but was informed that it had been sold that morning. We had asked for Larry and he met with us and he advised us that the car we had been looking for ha was informed that it had been sold that morning. We had asked for Larry and he met with us and he advised us that the car we had been looking for had been sold that morning but he would get a salesperson to work with us in trying to locate another vehicle. We were then introduced to Amanda. She then took us to her area and she then had someone look for another vehicle like the one we wanted. She then came back a few minutes later and took us to Travis. Travis had found a mustang similar to the one we had wanted. Travis was very helpful in this endeavor. We then told him about one we had seen on autotrader and he pulled it up and he then advised that if we were interested in this one he would have someone pick it up the next day. We agreed to this, put a deposit down, and when I spoke with Amanda on Tuesday she advised that they were just leaving to pick it up. We were very glad for the work this company had done for us in finding a vehicle for us. Tuesday evening we went back to the dealership and Amanda had the vehicle for us and we were able to test drive it and we fell in love with the vehicle. As with all car dealers after a few rounds of pricing that we could afford, they came up with a price and the Mustang is ours. Thanks again to the people at Harold Zeigler in helping us find this very nice vehicle. More

My wife and i bought a 2009 chevy hhr and is a good car but the turn arm and transmission lines were leaking but thay fixed all of it at no cost and the car is great. it was clean car. The sales man and wo but the turn arm and transmission lines were leaking but thay fixed all of it at no cost and the car is great. it was clean car. The sales man and woman were nice. i would send any one there for a new and/or used car More