Zeigler Ford Lincoln

2016 SHO Took my car to Eby initially. Had a nightmare of a time dealing with their service dept. Took my car to Ziegler off of a friends recommendation. It wa Took my car to Eby initially. Had a nightmare of a time dealing with their service dept. Took my car to Ziegler off of a friends recommendation. It was a lengthy experience but not due to the fault of anyone at the dealership. Jack was extremely understanding and did very well with dealing with my impatience as well as keeping me up to date with any changes to my situation. Chris's work on my car was so well done you couldn't even tell it's been in s repair shop or anyone other than myself was in the car. More

Friendly and Fast oil change Prompt recognition that I had arrived to drive through oil change service area. Open door and clear directions to drive car into place. Friendly gre Prompt recognition that I had arrived to drive through oil change service area. Open door and clear directions to drive car into place. Friendly greeting by Cory. Clear instructions where I was welcome to wait, estimated time to service, and he would come and get me when service complete. Sold me air filter upon inspection of my dirty one. Prompt service and check out. Very friendly. More

Friendly,to the point,well done! They were great.they found out what l wanted ,worked out a fair deal. They gave me a reasonable trade price for my old Ford Escape. I'm satisfied. They were great.they found out what l wanted ,worked out a fair deal. They gave me a reasonable trade price for my old Ford Escape. I'm satisfied. More

Excellent as always Visited the Quicklube twice in last week. Both vehicles serviced promptly, even with a line up of cars. Always enjoy interacting with the staff. Wi Visited the Quicklube twice in last week. Both vehicles serviced promptly, even with a line up of cars. Always enjoy interacting with the staff. Will be back> More

Unprofessional Dealership Experience Honestly, I was really disappointed by my visit. I expected professionalism at a dealership with good reviews but, unfortunately, that is not what I w Honestly, I was really disappointed by my visit. I expected professionalism at a dealership with good reviews but, unfortunately, that is not what I was shown. When I handed over my keys to let them check out my car (a mustang), their employee went roaring around their parking lot and easily could have collided with another car if someone else was driving around. When my car was parked, it was parked too far forward on their curb so it scraped the front of it. My salesman, Jon Difranco, tried to make jokes about this unprofessional behavior. They also acted like they were holding my keys hostage from me and wouldn't bring them back to me after I was finished test driving vehicles. Despite the ad I received about this month being Black Friday Deals, I was not offered anything remotely resembling a deal and my offers were ignored even though the ad said all reasonable offers would be considered. I know what my vehicle is worth and I know what the vehicle I wanted to buy was worth. I was ready with my title to make a deal, even willing to lose a bit on my end, but we weren't anywhere close to fair. After I thanked Jon for his time and told him I appreciated it but wasn't interested in their best offer, he reacted in a show of unprofessionalism by pouting like a toddler. He actually stuck up his nose and ignored me as I left. I feel bad that this review is not positive, but I was sadly not impressed at all by my visit. I treat people with courtesy and respect, and, even if we couldn't make a deal, I was not treated well. They did not respect me or my car. More

Great Experience Needed to replace a wrecked vehicle and they were patient and helped us to find the right vehicle. Love the details to customer service and friendly s Needed to replace a wrecked vehicle and they were patient and helped us to find the right vehicle. Love the details to customer service and friendly staff. Everyone took the time to answer any questions and make sure we were happy with the deal. More

Service is great but mechanics leave a little to be desired I purchased a 2010 Ford Edge all wheel drive. Service during the sale was efficient and friendly. There were a few things I wanted done before the p I purchased a 2010 Ford Edge all wheel drive. Service during the sale was efficient and friendly. There were a few things I wanted done before the purchase and they were happy to do it. Later on I had some service needs (brakes) and received great service from the service reps but I was continually dealing with mechanics telling me the poor performance was "just how these cars are." That is a cop out and I refused to fall for that crap. After 5 visits for the same issue they finally did what I was asking to improve the performance of the front breaks and eliminate unnecessary noise. The reps (Jack) were very fair in price but the time it took to eliminate my issues was the sole fault of the mechanics that were just tired of seeing me. I would be more interested in recommending the service department if I knew the mechanics had a passion or interest in finding a solution for their customers mechanical issues. More

In April 2013 I purchased a used car here, I was told the lender required a maintenance policy on used cars to "protect their investment". I was sold a 48mo Comprehensive policy for $2500, after asking four lender required a maintenance policy on used cars to "protect their investment". I was sold a 48mo Comprehensive policy for $2500, after asking four times if it was absolutely necessary. So a few weeks ago I see a report on TV about dirty tricks dealers pull, and this was one of them. I called the bank to verify if they had indeed required this. They told me absolutely not, and that they have been getting many complaints about this. Further, I learned the policy was Power Train only and for 24mo! The only thing I was given was a brochure detailing available policies. I should have been given a copy of my coverage. When I went in to discuss this, I was taken to an office. I was told I had no proof of anything, and of course they had copies of paperwork I was never given. I also learned my salesperson was not even their employee, but a contractor brought in for the sale. The Guy (Daniel Payne) wouldn't even tell me his name, but assured me there was nobody above him I could speak with. I asked him how he could sleep at night? His response was "I sleep very well in my big house knowing I f@#ked people like you" My mother started yelling at him, so he grabbed her shoulder, causing her to spill most of her water, so she threw the rest of it at him. He then grabbed my 4'11", 66yo mother and pushed her for 6-8ft out the front door onto the hood of a car. Needless to say the police were called and a complaint was made. So overall I would say this dealership, and Daniel Payne in particular, should be avoided. More

efficient and friendly service, oil change completed in less than 15 minutes. Staff is courteous and helpful. Great customer service! I purchased my vehicle here and will continue to have it serviced here less than 15 minutes. Staff is courteous and helpful. Great customer service! I purchased my vehicle here and will continue to have it serviced here as well. More