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Zeigler Chrysler Dodge Jeep RAM - Service Center

Grandville, MI

4.6
405 Reviews
Call Service Center (616) 588-4200

405 Reviews of Zeigler Chrysler Dodge Jeep RAM - Service Center

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November 27, 2024

MY EXPERIENCE WAS WONDERFUL BRENT AND TAYLOR KICKED SOME SERIOUS BUTT GETTING MY VEHICLE IN QUICKER THATN EXPECTED. Brent really reminds me of a legend in the service world (Mr. David Howard) More

by kevinmangus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Zeppenfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Richmond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : TAYLOR BUEHLER
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Dec 04, 2024 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you, Kevin!

November 26, 2024

Went in for an oil change and left with my car smoking and burning smell. Then my dashboard lights came on to check engine. Brought it right back to the dealership and they had to redo the filter and oi More

by Yuppersup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
November 25, 2024

I had a fantastic experience with Taylor at Harold Zeigler Ram! She was incredibly helpful and knowledgeable while assisting me with the service on my truck. Taylor made the entire process smooth and More

by KevinC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor Buehler
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Dec 04, 2024 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you, Kevin, for the wonderful feedback! We’re so glad to hear that Taylor made your service experience smooth and stress-free. She truly goes above and beyond for our customers, and it’s great to see that reflected in your experience. We appreciate your recommendation and look forward to assisting you again in the future!

November 21, 2024

Super quick oil change! Great service all the way around! Our go to service department! More

by jczaja87
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2024 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you for the great review! We’re thrilled to hear you had a quick and positive experience with our service department. We’re grateful to be your go-to for all your service needs, and we look forward to continuing to provide excellent service in the future!

November 19, 2024

Great service as always! Quick, friendly and quality. Always take my ram here for service More

by DAVIDMOGG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Richmond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2024 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you, David, for your kind words and continued trust in us for your Ram's service! We're so glad to hear that our team consistently provides quick, friendly, and quality care. We truly appreciate your loyalty and look forward to serving you again in the future

November 13, 2024

Excellent service. Rich Snay goes above and beyond everytime. No matter what the problem and or question is he has an answer. Will always do business with you and R More

by AEMS_MEDIC19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Snay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Snay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Kellogg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you so much for your kind words and for recognizing Rich's dedication! We're thrilled to hear that he consistently goes above and beyond to provide excellent service and address any questions or concerns you have. Your continued trust and loyalty mean the world to us. We'll be sure to share your feedback with Rich – he’ll be delighted to hear it!

November 09, 2024

I think the service was very poor they make you wait hours when you have already made an appointment More

by Raymond.Stainbrook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cameron Thompson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
November 05, 2024

Hi stopped in for a tire rotation and oil change told about 45 minutes which was ok after a 1hr and half went to check on Jeep it was on the hoist about 45 mins later went to see what was taking so long More

by pbffan1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2024 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you for your feedback, and we apologize for the wait and lack of communication during your visit. This isn’t the experience we aim for, and we’re addressing it to improve our service. If there’s anything we can do to make this right, please feel free to reach out. We appreciate the opportunity to serve you better next time.

November 03, 2024

We had a situation and because Jake has helped us before I called him again. He handled it and took great care of us. We trust him and he is why we come back to Zeigler’s. More

by HOPTHEBOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake in the Service Dept.
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Nov 04, 2024 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you for your continued trust in Jake and our team at Zeigler! We’re thrilled to hear that he was able to handle your situation and provide the care you deserve. Your loyalty means a lot to us!

November 01, 2024

Being new customer I used the website and it was a disaster. I had an appointment for service but cancelled because I knew it would be a long time before I got my car back. Calling the service dept th More

by cindyj.meert
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Derrick Fitzpatrick
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Nov 04, 2024 -

Zeigler Chrysler Dodge Jeep RAM responded

Cindy, We're sorry to hear about your experience as a new customer and understand how frustrating it must have been. We apologize for the difficulties with our website and the lack of communication from our service department. Your feedback is important to us, and we will work on improving our communication and service processes. Please feel free to reach out directly if you have any further concerns or if there's anything we can do to assist you.

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