Zeigler Chrysler Dodge Jeep RAM - Service Center

Jeep Renegade Purchase I brought in my 2002 PT Cruiser to the service dept since the engine light went on and the car had rattling noises. After receiving a quote for repai I brought in my 2002 PT Cruiser to the service dept since the engine light went on and the car had rattling noises. After receiving a quote for repairs and learning that the car was no longer drivable, I decided to purchase a new car that day. After meeting with Oday Omar in the sales department, he recommended the perfect car for me -- a 2019 Jeep Renegade. Oday explained the purchase incentive savings and was extremely helpful in answering all questions. I picked up the car the next day. More

Exellent Jorge matos is a exellent person and exellent service he give us a exellent service and on the future I will be back to buy on other car from you de Jorge matos is a exellent person and exellent service he give us a exellent service and on the future I will be back to buy on other car from you deler More

Did not fix my car. Claimed it was a "jeep thing". They had my car for almost 3 weeks and did not fix it. Claimed it was not broken and it was a lifted Jeep issue. I have had lifted jeeps before and i They had my car for almost 3 weeks and did not fix it. Claimed it was not broken and it was a lifted Jeep issue. I have had lifted jeeps before and it was clearly not right. I took it to my own mechanic and he diagnosed it a short time. The ball joints were bad and jeep was clearly not alligned. He did not even feel it was safe to drive. More

Sold me a lemon The sale of my 2018 Jeep Cherokee Limited in September 2017 was a pleasant but annoying experience I suggest not buying on a Friday night, very loud m The sale of my 2018 Jeep Cherokee Limited in September 2017 was a pleasant but annoying experience I suggest not buying on a Friday night, very loud music to get the customers "pumped" didn't appreciate having to yell to my sales person over the music and the GM refused to turn it down. I've had my truck into the maintenance department (7) different times since November 2017 because there is a wind tunnel sound coming from either my sun roof or rear hatch when you drive over 30 MPH. Every technician and the Maintenance Manager John, can hear this annoying noise but says it is "NORMAL" to the aero dynamics of the vehicle, funny I thought aero dynamics meant it keeps sound from traveling through the vehicle instead to travel around the vehicle. They won't do a recall because no one else has complained, and they have tried all the "FIXES" allowed to get rid of the sound, so I have a LEMON that Zeigler Jeep won't accept responsibility for and do what it takes to make it right ! More

Service Dept was very good with Tom Tom saw that I could get my car done in a timely matter and on my way home before rush hour in Schaumburg. And I Thank him dearly. Tom saw that I could get my car done in a timely matter and on my way home before rush hour in Schaumburg. And I Thank him dearly. More

"Not Honorable" 2014 Jeep GC - Was sold a package of 4 oil changes at an apparent "prepay discounted rate" of $135.00. Used 2 and the car was traded in for the 2017 2014 Jeep GC - Was sold a package of 4 oil changes at an apparent "prepay discounted rate" of $135.00. Used 2 and the car was traded in for the 2017 GC model. Attempted to schedule an oil change w/ Julian, whom sold us the oil change package, I was asked the mileage on the vehicle and after describing that the car was traded-in, I was advised that the oil change package was not transferable and expires. To my amazement as this was not an expiration issue, I inquired "how is a prepaid oil service NOT transferable - same manufacturer, same vehicle, same motor, same oil and was for a prepaid service that has not been performed yet"? Julian's response "Hey, I'm not here to argue with you. Is there anything else I can do for you"? Seriously Julian? More

Worse customer service I just bought my 2016 Jeep Patriot and 3 weeks later it's leaking water inside the car when it rains. Came to the dealer to make an appointment and sh I just bought my 2016 Jeep Patriot and 3 weeks later it's leaking water inside the car when it rains. Came to the dealer to make an appointment and show the where it's leaking water from and the service guy Bill tells me "what do you want me to do?" I thought it was rude but whatever. They called me the next day to verify the appointment and the guy made it for the wrong time. I come back the day of my appointment and I am waiting an no one helps me after I pull my car inside the service dock. They asked other people if they have been helped but not me!!! I tried to get this resolved ASAP since I have severe allergies to mold and cannot afford for my brand new car to get moldy inside!!! More

BAD CUSTOMER SERVICE THIS IS THE WORST DEALERSHIP EVER WHEN IT COMES DOWN TO GETTING YOUR CAR FIXED IN A REASONABLE AMOUNT OF TIME! THIS PLACE SUCKS. I WILL NEVER TAKE MY THIS IS THE WORST DEALERSHIP EVER WHEN IT COMES DOWN TO GETTING YOUR CAR FIXED IN A REASONABLE AMOUNT OF TIME! THIS PLACE SUCKS. I WILL NEVER TAKE MY CAR BACK TO THIS PLACE EVER. THESE PEOPLE HAS HAD MY VEHICLE 1 MONTH TODAY AND THE VEHICLE STILL WON'T BE FIXED PER SAY UNTIL AFTER 12-12-15. THIS PLACE WILL TRY TO RIP YOU OFF. REFRAIN FROM TAKING YOUR VEHICLE HERE. TOM IS A COMPLETE xxxxxx! More

Bad Service Center I have had so many problems with this Service Center that I don't know where to begin. I have a 2006 Jeep Liberty that I purchased from the Schaumburg I have had so many problems with this Service Center that I don't know where to begin. I have a 2006 Jeep Liberty that I purchased from the Schaumburg Jeep dealer just before Zeigler took them over. I never was able to get my vehicle repaired on a one time visit. I always had to bring it back to get it repaired. Misdiagnosis and inadequate repairs was their norm. My most recent issue is that sometime back there was a recall for the blower motor. It was inspected and passed as OK. Just recently, the blower went bad. As I was inspecting it and discovered that the Service Mechanic never replaced the cover under the dash - who looks there unless your doing work? I have 2 of these Jeeps of the same year. One of them has an engine clicking sound when running - sounds like a Diesel, which it is not. I was told that they all do that, but my other Jeep does not. My other Jeep had the right rear caliper lock up and had to be repaired under warranty. They said they replaced the caliper and rotor. A short time later on another repair job, the Service manager told me I needed brakes due to a discoloring of that same rotor. Turns out the didn't replace it and they forgot about the LIE. Don't trust anything they tell you and always have their work double checked. More