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Zeigler Chrysler Dodge Jeep RAM - Service Center

Schaumburg, IL

4.5
577 Reviews

577 Reviews of Zeigler Chrysler Dodge Jeep RAM - Service Center

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January 13, 2025

I did get a return email from you from the service manager to call him. I'm cutting my losses as I shall not do business there again, and that includes the purchase of a new Pacifica (which I love), a More

by #1customer
Recommend Dealer
No
Employees Worked With
Carlos Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2025 -

Zeigler Chrysler Dodge Jeep RAM responded

Hello, Our top priority here is customer satisfaction. I would like the opportunity to speak with you about your recent experience with our Service Team regarding the cost associated with the repairs of your vehicle and the level of customer service that you encountered. It would be greatly appreciated if you would kindly give me a call at a time that is most convenient for you. Thank you, Bogdan Chmielewski General Manager (847) 882-8400 Ext 5021

Jan 16, 2025 -

#1customer responded

Mr. Chmielewski, I shall give you the courtesy of a response, and it's somewhat refreshing to know that at least someone at Zeigler takes an interest. The facts are as stated before, and we went from “it's a manufacturer issue with a software issue, to a $280 charge, then an additional $400+ charge. Then, when I said I didn't need that, I was charged $140 for picking up the van. In the meantime, I went to my local mechanic to get the issue fixed, and all the maintenance was done for far less. they did it in less than 24 hours, and my van was in your shop for days. I love my Pacifica and will (again, depending on zero interest) get another, perhaps in the next few months. Unfortunately, it shall be with another dealership, and I'll make sure that incidents like this are clearly covered before I buy. Again,consider the $140 charge as a life lesson learned. Again Thank you for your concern.

January 12, 2025

Courteous, professional and efficient. These are the great qualities that I have always experienced @ Ziegler Service Department. I have been coming for about 1 1/2 years. This is why Zieg More

by RAVENDAN08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Villatoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Armstrong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moises Villegas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Villatoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 11, 2025

Communication was poor, vehicle was dirty when I picked it up, still never received a return phone call. More

by STREDOUG
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Emily Armstrong
2.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2025

I was able to get an appointment the same day and the service was good. More

by CMMANGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2025 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you for your feedback. We're glad to hear that Zeigler Chrysler Dodge Jeep RAM could accommodate your schedule and provide good service. Take care!

January 10, 2025

Jason is terrific! . He was extremely professional and detailed in the service he provided to me before, during, and after my car was under repair. More

by BGILLIGAN0184
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Armstrong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Villatoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2025 -

Zeigler Chrysler Dodge Jeep RAM responded

We appreciate your feedback on our team, and thank you for choosing Zeigler Chrysler Dodge Jeep RAM.

January 10, 2025

Emily made my experience seamless. I felt comfortable and in great hands with having my car serviced. Everyone at the dealership was nice, however, Emily’s positive attitude and helpfu More

by NICOLEESCOBAR92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Villatoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Armstrong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moises Villegas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Villatoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Woollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2025 -

Zeigler Chrysler Dodge Jeep RAM responded

We’re glad to hear you felt comfortable and in great hands with our team. Zeigler Chrysler Dodge Jeep RAM takes pride in providing excellent service. Thanks for your kind words!

January 09, 2025

The service writers are knowledgeable and attentive, making the service experience a pleasure. The garage porters and salespeople are pleasant and clean. More

by HISSACRIFICE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Villatoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Armstrong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Woollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you for sharing your experience with Zeigler Chrysler Dodge Jeep RAM. We're glad our team met your expectations. Wishing you well on the road!

January 09, 2025

This dealership realized they didn't have a second key/fob for my car that I JUST PAID CASH FOR! After multiple tries they couldn't produce a second key/fob. They REFUSED to refund my money even thoug More

by davedevault
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marc Keenan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Jones
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Miller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Czarnik
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2025 -

Zeigler Chrysler Dodge Jeep RAM responded

Hello, We take our customer feedback very seriously. Please contact me directly so that we can discuss your review further. Bogdan Chmielewski General Manager (847) 882-8400 Ext 5021

January 05, 2025

Good servive for my vechile i will come back for repairs on my vechile your company is very reliable ii drive alot More

by DLBISLUCKY3@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Villatoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moises Villegas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2025 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you for your kind words. We're glad we could assist with your vehicle at Zeigler Chrysler Dodge Jeep RAM.

January 05, 2025

Good service on my vechile the take care of my car the are very frendly the are very proffesional on my car irecimend this buisneess More

by DLBISLUCKY3@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Villatoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Armstrong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moises Villegas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Villatoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Woollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2025 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you for your kind words. We're glad to know that you would recommend Zeigler Chrysler Dodge Jeep RAM based on your service experience.