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Zeigler Chrysler Dodge Jeep RAM

Grandville, MI

Overview
Employees
Reviews
Vehicles
4.6
868 Reviews
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4200 Parkway Pl SW

Grandville, MI

49418

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Showing 868 reviews

September 03, 2024

Quick and friendly very nice service person . clean and comfortable wait. I will return for future Gladiator maintenance! More

by mick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure who helped me
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Sep 16, 2024 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you so much for your kind words! We're thrilled to hear you had a comfortable and pleasant experience with us, and we’re glad to know you'll be returning for future maintenance on your Gladiator. If there’s anything else we can do for you, don’t hesitate to reach out. We look forward to seeing you again!

August 30, 2024

The salesman was great and the finance guy was good but I bought my jeep yesterday was told it could possibly be ready that day, but no it wasn't I tried calling and never received a call back, so there serv More

by ERICRDELAROSA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Justin Snay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2024 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you for your feedback and for trusting us with your Jeep purchase. We're glad to hear that your experience with our salesperson and finance team was positive, but I’m truly sorry to learn about the frustration you’ve had with our service department. We aim to provide clear communication and timely updates, and it’s disappointing to hear we fell short of that standard in your case. I understand how important it is to have your vehicle ready when promised, and I sincerely apologize for the lack of follow-up and the delay you're experiencing, especially during the holiday season. Please know that we value your time and business, not only during the purchase process but throughout your ownership experience. I’ll personally follow up with our service team to get more information on your vehicle’s status and ensure you receive an update as soon as possible. Thank you again for your patience, and we will do everything we can to make this right.

August 30, 2024

When I have a issue they get me scheduled and when I show up they take care of the problem. More

by danslovinski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted Rabourn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2024 -

Zeigler Chrysler Dodge Jeep RAM responded

Dan, Thank you for taking the time to share your experience! We are glad to hear that our team was able to promptly schedule you and take care of the issue you came in for! If there is anything else that we can do for you- please don't hesitate to reach out!

August 28, 2024

Very helpful to resolve the issue. Follow-up is offered if we need anything else. More

by KARYLKING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2024 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you for your positive review! We hope to see you again soon!

August 19, 2024

Tim was professional, courteous, and communicative! I had a great experience, and will recommend Zeigler to others! More

by TOM@STAGGMACHINE.COM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Noyes
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Aug 20, 2024 -

Zeigler Chrysler Dodge Jeep RAM responded

Tom, Thank you for your wonderful feedback! We are delighted to hear that Tim provided you with a professional, courteous and communicative experience. It's great to know you had a positive visit with us and we truly appreciate your recommendation. We look forward to welcoming you back to Zeigler in the future!

August 19, 2024

I have never had a more terrible service experience. I have been on the schedule for three weeks, received multiple confirmation texts including one an hour before my appointment. When I arrived I was More

by D Johnson
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Derek Fitzpatrick
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August 19, 2024

Great service in a friendly environment, my Jeep was ready to go and I was back on the road in a hurry! Thanks! More

by ldowni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Snay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Zeppenfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mallory Schierbeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Holtsclaw, Jake Lancaster, Roman Witucki
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Aug 20, 2024 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you for your kind words! We are thrilled to hear you had a great experience and that our team got you back on the road quickly!

August 18, 2024

Visit was good but they have no record of my appt. They got me in and fixed quickly regardless More

by jim@thewindons.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Fitzpatrick
Report | Print
Aug 20, 2024 -

Zeigler Chrysler Dodge Jeep RAM responded

We apologize for the mix-up with your appointment, but we're glad to hear that our team was able to get you in and take care of your vehicle quickly. Your understanding is greatly appreciated, and we're committed to ensuring a smoother experience for you next time. We look forward to serving you again!

August 15, 2024

Extremely professional and trustworthy person. Very courteous and knowledgeable to the needs of my vehicle. More

by ARLIYOUNG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roman Witucki
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Aug 20, 2024 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you, Arli, for your fantastic review! Your kind words mean a lot to us, and we're committed to continuing to provide you with top-notch service. We look forward to serving you again!

August 09, 2024

Best dealership that I have ever been to when it comes to service and showroom. More

by arnold.saenz6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roman Witucki
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Aug 20, 2024 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you for your amazing feedback! We're honored to hear that you consider us the best dealership you've ever visited for service and our showroom. Your satisfaction is our top priority, and we look forward to continuing to provide you with the best experience possible. Thanks again, and we can't wait to see you back!

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