Zeigler Chevrolet - Service Center

I scheduled a service appointment and they scheduled me on a holiday, when they weren't open. How they even managed that is beyond me. However, I did bring my car in because I did not realize they were not on a holiday, when they weren't open. How they even managed that is beyond me. However, I did bring my car in because I did not realize they were not open on this holiday, and of course when I get there, they were closed. I called the next morning and the service manager apologized and got me an appointment within the hour. It took them 5 hours to find out what was wrong and didn't even fix anything because for some reason, nothing was covered under my warranty. Which is fine, but I opted not to have the problems fixed. Allen called me to tell me my car was ready for pickup. When I went to pick it up, he acted like I wasn't supposed to be there and said "I should have waited for another call to pick it up". I told him he never told me to wait for another call. He said it was ready at any time, so I assumed any time meant just that! Then he disappears for 20 minutes, comes back, just hands me my keys and says "I'll mail you the receipt because you're obviously in a hurry and can't wait". I proceeded to tell him his attitude was not necessary, and he said I could have at least gave him 10-20 minutes to get my car ready before I showed up. I did give him that much time, because it takes that long for me to even drive there. It was also a very rare 105 degree day in Illinois and their waiting area had a full line of soft drinks but no cups for anyone to drink out of. Nice. I will NEVER go back to this dealership after being treated like complete garbage. They were the rudest people I have ever had to deal with. I had an appointment at another dealership later this week and I wish I would have went there instead. I would recommend going to any other dealership than this one to have your car fixed. More

I bought a Chevy Aveo in 2004 and in seven years of owning it have visited Woodfield Chevy lots of times to service my car. Since the day I bought my car until I traded it in for a new car Eric Dostle owning it have visited Woodfield Chevy lots of times to service my car. Since the day I bought my car until I traded it in for a new car Eric Dostle was my contact at the service department. He was always friendly and returned my calls quickly. He was very honest about what work needed to be done on my car and what didn't need to be done even though the service manual for my car said it did. He remembered me every time i came in and always knew the details about my car and service without looking it up. My car broke down last week and unfortunately Eric was not working that Saturday and I was forced to deal with someone else in the service department. This made me appreciate Eric even more. I had to call the service department 4 times to even get through to anyone and then when I finally got a live person they had no idea what was going on with my car and I was told someone would call me back in 10 minutes and they never did. I called back again in 30 minutes and was told they were looking at my car and someone would call me back. I didn't receive a call back until almost 4pm (my phone calls began at 11am) and was told it would be until Monday until someone could figure out what was wrong with my car. I was very unhappy and felt that they never even looked at my car and just told me they did. I have never had one bad experience with Eric and he has always called back promptly and when he says he will, sometimes sooner. I recently bought a new Toyota and what I will miss most about my Chevy Aveo is going to visit Eric at the service department. He seems to be Woodfield Chevy's best asset in the service department. More