Zeigler Buick GMC of Lincolnwood - Service Center

One of the most frustrating thing about the service personnel in charge of my car was him not calling me about any updates and not returning calls as promised.Not communicating with customer is bad cus personnel in charge of my car was him not calling me about any updates and not returning calls as promised.Not communicating with customer is bad customer service.If I did not call ,I wont even know what repairs were being done to my car and after keeping my car for 6 days you would think somebody will let me know what the problem was.Very aggravating experience. More

Mike keeps you informed and he is a great person to work wth. I’m was very happy with the work. Had a car pick me up to pick up my car wth. I’m was very happy with the work. Had a car pick me up to pick up my car More

I had a very easy, organized and quick service engagement as coordinated by my assigned service advisor, Mike. Mike himself, was very courteous, customer focused and patient in explaining the appointment an as coordinated by my assigned service advisor, Mike. Mike himself, was very courteous, customer focused and patient in explaining the appointment and in walking me through a concern with my 2020 Cadillac. I wasn’t charged for items that weren’t needed - such as new wipers- despite my being open to the possibility that they might be due for replacement. They used appropriate COVID-19 safety precautions and returned the vehicle to me clean and ready to roll. A welcome experience. More

I’ve the best service department workers! Mr Jeremy Aguillera service manager makes sure the guys do nothing but an outstanding job every time I need service ! I go no where else but Zeigler Cadillac s Aguillera service manager makes sure the guys do nothing but an outstanding job every time I need service ! I go no where else but Zeigler Cadillac service department! More

Thank you for your service and professionalism!!! Always taking care my vehicle service needs and keeping me updated on what’s going with issues it may have taking care my vehicle service needs and keeping me updated on what’s going with issues it may have More

Great dealer, excellent service. I recommend it. I have been taking my Cadillac here for a log time and they keep a good record of all my car service is needed I also added my Toyota Yaris. been taking my Cadillac here for a log time and they keep a good record of all my car service is needed I also added my Toyota Yaris. More

From the moment I called to schedule my first appointment with Zeigler for my biannual oil change and multipoint inspection for my Cadillac CTS, everything was thorough, smooth, easy, friendly, appointment with Zeigler for my biannual oil change and multipoint inspection for my Cadillac CTS, everything was thorough, smooth, easy, friendly, and competently handled. This is a place with fantastic customer service, including everyone I encountered! Mike was my liaison person. He is extremely helpful, pleasant, and answered all my questions with expertise explanations. He even texted me while I waited for my service inside Zeigler to see if there was anything I needed. Social distancing was practiced and everything was very clean. I received a complementary car wash with the attendants taking the time to dry off my car due to the 29-degree temperature. I was also pleasantly surprised to have received a $35 discount due to a current special they are running. I have recently relocated, and I am thrilled to make this my new service location. Thank You ~ Mike Matthews Thank You ~ Ziegler I highly recommended Zeigler! More

Service is always fast and hassle free, the staff is very cordial and professional, makes me feel welcomed every time, I would highly recomend them. cordial and professional, makes me feel welcomed every time, I would highly recomend them. More

In addition to thoroughly examined and fixed issue the car was ready at exactly the time projected. Two recalls were discovered and addressed. Mr. Aguilera went over the issues that I had in a very cle car was ready at exactly the time projected. Two recalls were discovered and addressed. Mr. Aguilera went over the issues that I had in a very clear and concise way so that I fully understood what to do., More

Good service. Friendly staff. Car was washed when I picked it up. The remolding job is very nice. Simple but elegant design. Complementary coffee added a nice touch to my short wait. picked it up. The remolding job is very nice. Simple but elegant design. Complementary coffee added a nice touch to my short wait. More