Zeigler Buick GMC of Lincolnwood - Service Center

Terrible and scary service!!! They change people all over the place. Between the day I visited the dealer to the day I purchased my car (3 days) they changed the sales guy ... 3 times!!! Same situation with the place. Between the day I visited the dealer to the day I purchased my car (3 days) they changed the sales guy ... 3 times!!! Same situation with service: one guy made the appointment, another guy received the car because the previous one was not there anymore and finally I try to check the status of my car and I've been told that the second guy doesn't work there anymore either. I would recommend the top management team to start caring about their employees or they'll be out of business very soon. I wouldn't definitely ever come back. Worst service I've seen in years!!!! More

From the day I purchased my 2009 Pontiac up to and including my first ding to my new car, the dealership personnel have been gracious, accommodating, friendly, patient and helpful. The measurement of including my first ding to my new car, the dealership personnel have been gracious, accommodating, friendly, patient and helpful. The measurement of quality for a business is not only how good the product, but how well the business works to correct problems, issues, etc. Grossinger has outstanding customer care representatives in its service and sales departments. I would and have referred this dealership to friends and family. Although I have not named specific individuals with whom I have had high-levels of one-on-one quality assistance, it would not surprise me to experience the same quality of customer service from any one of the employees at Grossinger's dealership. Thank you. More

I went to Grossinger to have some service work preformed on my 2004 CTS. It was being very slugish on acceleration. I left my care for a inspection and went to work. Withen a hour, service manager Steve on my 2004 CTS. It was being very slugish on acceleration. I left my care for a inspection and went to work. Withen a hour, service manager Steve Parnow emailed me a video showing me what was wrong with my vehicle and a quote to fix it. I was very impressed with this and ordered the work done right away. They even helped me arrange for a loner vehicle over the phone. I got my car back and every thing was great. I would defiently recommend their services. More

I had bad wheels on a new Buick they were replaced with new - no Hassle - got the work done in the time that Paul had estimated - Paul was responsive and followed up when he said he would - I will be b new - no Hassle - got the work done in the time that Paul had estimated - Paul was responsive and followed up when he said he would - I will be back for regular maintaince and some other minor issues with the car More

We bought our Montana van at this dealership. The buying experience was very good Grossinger does excellent service work. The service team is good but Peter Radziuk is the best. We have recently been exclus experience was very good Grossinger does excellent service work. The service team is good but Peter Radziuk is the best. We have recently been exclusively asking for Peter because we know he will take care of our auto problems.He has not disappointed us.Because of people like Peter we will keep going back to Grossinger. More

Both John Kinser and Peter Radziuk were extremely helpful in helping me have my car serviced for a variety of things and for taking care of door-ding at no charge - they were both extremely friendly, profici in helping me have my car serviced for a variety of things and for taking care of door-ding at no charge - they were both extremely friendly, proficient about my vehicle and kept me updated on the status of my repairs - service at Grossinger was very easy! More