Zappone Chrysler Jeep Dodge

Excellent service and client treatment. All employees pleasant and very friendly. Waiting room pleasant and olaced with convenient access All employees pleasant and very friendly. Waiting room pleasant and olaced with convenient access More

I went to this dealer for an oil change and for a safety check because my right driver side was sounding loud when I reached 50 miles or so. I had an appointment for 1pm which I showed up for promptly. I ch check because my right driver side was sounding loud when I reached 50 miles or so. I had an appointment for 1pm which I showed up for promptly. I chose to wait for the service since I know I could accomplish both tasks in about 15min.. I waited for almost 2 hours. When they finally finished they brought me an estimate of the parts for everything that could have possibly been wrong with my 13 year old car. The parts alone were $5000. Since I declined any of the work because of being so insulted by their estimates, I am capable of fixing any of those things my self for a tenth of the cost. I was charged $278 for the oil change and labor to do a simple safety check on my vehicle. One of the reasons you might justify paying a higher hourly rate at a dealer is because they have the expertise to complete a job more quickly. The biggest insult to me was that since I declined all there suggestions they took away all their estimates and offered me a few suggestions of what I should fix. Even with the highway robbery of a $100 oil change. I payed $178 for at least a copy of their estimates. If you enjoy burning money I highly recommend Zapones, but if you want a dealership who even remotely cares about you as a customer stay clear. More

All levels of staff, whether they were service or sales, have treated me with attentive respect and addressed every item with focused urgency and an attitude of assistance. have treated me with attentive respect and addressed every item with focused urgency and an attitude of assistance. More

I Love this dealership, they have the best customer service department, they are so pleasant and knowledgeable. service department, they are so pleasant and knowledgeable. More

They were extremely helpful answering all my questions. The staff explained each step as we proceed with the purchase. The staff explained each step as we proceed with the purchase. More

The are very good and caring to the customer. They follow through on keeping you updated on all of problems and repairs. The were timely and complete the repairs in a timely manner. They follow through on keeping you updated on all of problems and repairs. The were timely and complete the repairs in a timely manner. More

Would not recommend this dealership unless you are looking for a vehicle with nothing but problems and to be lied to they tell you they will call you back in a hour but don’t then you have to call 10 looking for a vehicle with nothing but problems and to be lied to they tell you they will call you back in a hour but don’t then you have to call 10 more times to get a call back few people there are unprofessional one swearing on the phone the sales person Justin will tell you anything you want to hear just so he can sell a car if you need a rental they will tell you they don’t have one and won’t know when one will be available even after your promised one my suv have been there multiple times for warranty problems and still have a list of problems but they don’t want to deal with it so you will just get a run around be disrespected they start to act like you are a bother to them absolutely ridiculous the money you spend and can’t even have a Reliable vehicle THEY WILL LEAVE YOU ON YOUR OWN More

I was very satisfied with the service I received. They did everything I asked on my 2018 traveres They did everything I asked on my 2018 traveres More

Very friendly And they tried to work around your schedule I would recommend it to anybody that needs service schedule I would recommend it to anybody that needs service More