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Zappone Chrysler Jeep Dodge
Granville, NY
39 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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39 Reviews of Zappone Chrysler Jeep Dodge
December 21, 2024
2 weeks after I purchased a 2024 Dodge Hornet the fender flare fell off, remote car start wouldn’t work, rear lift hatch wouldn’t work. Service department said they would call me back. 4 months later and th flare fell off, remote car start wouldn’t work, rear lift hatch wouldn’t work. Service department said they would call me back. 4 months later and the hybrid battery drains in less than 1/2 the miles it’s charged to. This morning I couldn’t get to work because I was sliding all over going 8 mph with barely any snow on the roads. Cars were passing me as I couldn’t go faster than 12 mph. My ride home didn’t even put his truck into 4wd and drove 50mph with no issue. I had to leave a brand new car on the side of the road because the AWD broke and Zappones can’t help me. The man that answered said they don’t have a loaner vehicle and doesn’t know when they will. He won’t work with me because I’m upset. Yeah I am, I owe $40,000 on a vehicle that’s on the side of the road and after 4 months they still haven’t fixed the first issues. I called another dodge dealer who is going to help me and suggests I report them to the better business bureau and get an attorney. He said they are constantly getting vehicles sold by Zappones in. I pay $60 extra a month for extra warranty- what a joke! Thank god my kids weren’t in my car this morning. I’ve bern driving in the snow for 25 years and never had an issue like this. More
by Osterhaudtm
Employees Worked With
Justin
November 01, 2024
They produce the most positive customer experience. Service before self, is part of their culture. Great location, really nice part of upstate New York. Also close to Vermont which is also convenien Service before self, is part of their culture. Great location, really nice part of upstate New York. Also close to Vermont which is also convenient. More
by Jbunk1342
Employees Worked With
Amber , JR Darnay
October 02, 2024
Vern and the management were very helpful with purchase of my new Grand Cherokee..Vern helped me find the right one and picked the right payment plan for my situation. Definitely will recommend them to oth of my new Grand Cherokee..Vern helped me find the right one and picked the right payment plan for my situation. Definitely will recommend them to other people. to other people More
by Tymmystark71
Employees Worked With
Vern Potter
September 25, 2024
The service department and the sales staff are wonderful. Helpful and knowledgeable. My service appointments for my car and truck always go great. Excellent work in a timely manner. Helpful and knowledgeable. My service appointments for my car and truck always go great. Excellent work in a timely manner. More
by Chapleau39
Employees Worked With
Heather
