Yuba City Honda

If you're considering doing business with Yuba City Honda and have elderly or medically vulnerable family members, please read this. My 73-year-old father, who suffered a stroke several years ago, was tak and have elderly or medically vulnerable family members, please read this. My 73-year-old father, who suffered a stroke several years ago, was taken in for a vehicle service appointment. He did not drive himself there—he cannot legally drive and has no valid driver’s license. While waiting, he wandered the lot and was approached by sales staff. Despite clear signs of cognitive impairment (he has documented memory, judgment, and vision problems), the dealership allowed him to enter into a complex vehicle purchase. He did not test drive the vehicle. In fact, according to his girlfriend (who was present during the sale), he barely even looked at it. Yet the dealer proceeded with a sale and delivered the vehicle 30 miles to his home, closing the deal. The monthly payment is $868 for 72 months—an outrageous loan structure for someone with limited income and serious medical and financial limitations. After the purchase was complete, our family was given a credit denial letter that had been generated during the approval process, showing that he had initially been denied financing for poor credit, delinquencies, and debt ratios. Despite this, they still pushed the deal through. We submitted a Power of Attorney along with a letter from his physician clearly stating that he lacks the capacity to understand financial decisions. The doctor described his post-stroke neurological impairments in detail, including difficulty processing complex information, following multistep instructions, and reading. Yet despite this, the dealership has been nearly unreachable. Phone numbers listed on the website do not work or go unanswered. A staff member listed on their website, “Woody Elwood,” responded to a text but gave no help. The only communication came from Alex Barrow, the Sales Manager, who told my sister that Power of Attorney was "not enough" to assist us. I, personally, have not received a single reply from anyone. This situation has created a serious financial hardship for my father and for our family, who are now trying to figure out how to manage a loan that never should have been written in the first place. It is impossible to understand how a sale like this made it past any ethical or financial review. I’m sharing this not to attack, but to warn others. Elderly and vulnerable individuals should not be targeted or allowed to enter into transactions like this—especially not without proper oversight or safeguards. This experience has been deeply disappointing and damaging for our family, and we hope the dealership chooses to take responsibility and correct it. More

I thanks the front desk staff but to no response when picking up my car. Instate, he told me that I was very demanding and rude. I was taken back. I had to reply to him that he was rude too. Upon making picking up my car. Instate, he told me that I was very demanding and rude. I was taken back. I had to reply to him that he was rude too. Upon making my payment, he did not explained to me about the service report. When I go home, my niece look at the service report and explained to me. I had to make another trip to your center and got another staff to explained to me. If it was explained to me when I was collecting my car, it would have been better on both sides. More

Everyone was extremely helpful and friendly. Selection was great and I am very pleased with my crv. Selection was great and I am very pleased with my crv. More

Very outstanding Work for a complex video Advance Cruise Control that was taken care of very professionally. Control that was taken care of very professionally. More

Brought in for all lights on dash, they diagnosed misfire cylinder, fixed injector kit, next day all lights on again and diagnosed 4 more problems at $700 estimate. Car has 40,000 and why wasn't the other p cylinder, fixed injector kit, next day all lights on again and diagnosed 4 more problems at $700 estimate. Car has 40,000 and why wasn't the other problems caught under work done on warranty More

Took my car in to get serviced and they did the service added on some other things that needed to be done like a brake flush. When I came to pick up the vehicle they informed me they didn’t check the warra added on some other things that needed to be done like a brake flush. When I came to pick up the vehicle they informed me they didn’t check the warranty and it had expired 2 days prior. I had explained to them upon dropping off that there were things that needed to be done before the warranty expired. I had to pay full price out of pocket. Had they done their job and checked the warranty before doing the work I would not have had them do any extra work More

The service department is friendly and knowledgeable. I always feel like they have time and energy to explain everything they plan to do and/or did. I always feel like they have time and energy to explain everything they plan to do and/or did. More

Very happy with my service, I will continue to use YC Honda, thank you very much Honda, thank you very much More

YC Honda is my favorite dealership, I have bought 4 honda vehicles from them. Alex Barrow is an absolutely excellent sales manager, the BEST there is, and his sales people are excellent too, especially Alex vehicles from them. Alex Barrow is an absolutely excellent sales manager, the BEST there is, and his sales people are excellent too, especially Alex Thrasher, and the financial officer was so knowledgeable. I love the service dept, clean, such nice helpful people who provide excellent service. I am 100 % satisfied, extremely happy, love my new Honda! Thank you Alex Barrow for running a top crew! More

Would get a 10% discount on all services with the previous service writer. Dont get that no more and makes me less loyal to coming back previous service writer. Dont get that no more and makes me less loyal to coming back More