Younger Toyota - Service Center

I Travel 70 Miles One Way Just For A Oil Change.....And Yes There Is A Dealership 2 Miles Away From My House ! Younger Is The Beat,Bar None, And Its People Like Teresa Make The Differance, And Along With T Yes There Is A Dealership 2 Miles Away From My House ! Younger Is The Beat,Bar None, And Its People Like Teresa Make The Differance, And Along With The Best People Under The Hood Around That Makes It Worth The Trip!!! More

This is my first Toyota, and I LOVE my little Yaris. I bring it in every 3000 mi., have no problem with the car, but I love coming to Younger Toyota. I get an appointment easily, You see me on time, trea bring it in every 3000 mi., have no problem with the car, but I love coming to Younger Toyota. I get an appointment easily, You see me on time, treat me great, I love the waiting room, and best of all you keep my car running great. I wouldn't recommend anyone else! I have never been treated so well by any other car dealer. (Fords, GM, Chevies....) Thank you! I'm a customer for life. More

The battery in my MR2 died and Younger Toyota was able to work me in within the hour, replace the battery and I was able to continue on my trip, as planned. work me in within the hour, replace the battery and I was able to continue on my trip, as planned. More

As always, great service. We had a oil change and tire rotation. We were finished within 45 minutes. The customer lounge is very comfortable. rotation. We were finished within 45 minutes. The customer lounge is very comfortable. More

very pleased with my visit, everyone very helpful and friendly, they provided a very comfortable waiting area with food and entertainment that made the wait seem like no wait at all. will be reconmending friendly, they provided a very comfortable waiting area with food and entertainment that made the wait seem like no wait at all. will be reconmending them to friends and family. More

every one was great in explaining the required maint. that i have commeing up. very friendly and patient with me on my questions. thanks very much. that i have commeing up. very friendly and patient with me on my questions. thanks very much. More

This visit was for scheduled maintenance and a recall notice. I was cordially welcomed immediately and attended to upon entering the service office. I had a coupon (sent by Younger)that I wasn't sure I c notice. I was cordially welcomed immediately and attended to upon entering the service office. I had a coupon (sent by Younger)that I wasn't sure I could use along with the free oil change for life offered by Younger. I was pleased to find out that I could indeed combine the two offers. The options for the scheduled maintenance special were explained to me in layman's language which allowed me to make an informed choice. I chose to wait for my service to be performed so I very much appreciated the quick completion of the service requested. The dealership was quite busy at the time I maight add. I was offered a free wash, but I had recently had my vehicle washed so I declined the offer. The cost was as quoted before the work began and was quite reasonable. Overall, this was a pleasant and painless experience that was not unexpected based on past visits. Clifford Peyton More

My wife and I have purchased both of our cars from younger and had all service there which has been good however my last experience at the service center was very poor. First the service person w younger and had all service there which has been good however my last experience at the service center was very poor. First the service person was in my opinion rude when I scheduled my service by emphatically telling me that if I wasnt there by 1630 they would not work on my car. I do not mind that I need to be there by a certain time as I understand that I want to get off work at the appropriate time as well however the manner in which it was portraited was very poor customer service. When I arrived for service at 1615 the service agent said "I had a bet going that you wouldn't show up on time and I just lost 10 dollars". Even if they did this why they would tell a customer is beyond me. At this point I had decided that I would request to not work with this service agent again. This by far was not the worst part. I was there to get a key (that I paid 250 dollars for) programmed which was going to cost 100 dollars. I do think this was a large sum for a key and programming but do understand there is quite a bit of work involved. When I arrived for service an older gentlemen in a toyota hat (chewing what appeared to be tabacco) told me to leave my keys in the ignition if I was there for service. This is what I did. I took the new key (a four button key) to the service agent. On my key ring in the ignition was the regular key to my car and the regular key to my wife's car (my is an 09 corolla and her's is a 10 corolla). My key was in the ignition (obviously because I drove the car there). I left with my wife to go have dinner. I called about 1 hour 20 minutes later and was told that it was almost done. I was not told of any issues at this point just that it was almost done. When I returned about 15 minutes later they said they had a problem. They were able to program the new key as the master key. However they had ruined my regular key. Also they ruined the key to my wife's car. They thought her key was one of the key's to my car even though they said it had been cut incorrectly (obviously because it wasn't to my car). Here's the part that really leaves a sour taste in my mouth. They then said that they could cut two more keys for mine and my wife's car at "employee price". They ruined two keys and had the audacity to charge me 147 dollars for two keys that they had ruined. We had to have the keys so we paid for them. To be honest the reason that I did was that I didn't feel like I could talk to it with the customer service agent without being extremely rude. With this level of service combined with being charged for a mistake by the service technicians I am extremely unpleased. I will not be bringing my car there for service again without some resolution. At this stage I would rather drive to Frederick and give them my money. I do appreciate you taking the time to read this email. I apologize if this email seems rude. I just couldn't believe the level of service. I had such good experiences before, but I also work in an industry where I understand that bad service can ruin great relationships. More

When I got in my car, after the oil was changed, there were cracker crumbs on the driver seat, and grease marks from someones shoes on the drivers side on the floor mats. Not very pleased with that. Other were cracker crumbs on the driver seat, and grease marks from someones shoes on the drivers side on the floor mats. Not very pleased with that. Otherwise the service was good. The next time maybe the service techs could be a little more attentive to not eating while in the customers car and making sure that no grease transfers onto the mats from their shoes. More

I love, love, love this dealership! I have moved, but still come back to this one for the great service I receive. This time was pretty much ok except for one thing. When I dropped my car off, I had pr still come back to this one for the great service I receive. This time was pretty much ok except for one thing. When I dropped my car off, I had presented my card for 5% off service that I received when I purchased the car. The woman at the desk told me to show it at the end. When I picked up my car, the bill had not been adjusted for the 5% off. I asked for it to be fixed. The woman at the cashier's desk told me that since no one was in for the service department that day, that it could not be fixed. I asked to speak with a manager or someone who could get this fixed. She said she could call the sales manager, but he would not be able to change the price since he was not in charge of service. Well, he just wrote on the bill, and informed the woman working, that she could take it off. She seemed to understand exactly how to do it, too. You may just want to run it by your cashier employees that they need to be willing to offer solutions for problems instead of saying "we can't fix that". Other than that, I love your service center and will continue to come! More