Younger Toyota - Service Center

5 Stars I have dealt with Younger Toyota Service and Denny on many occasions now. Most recently, a frame replacement recall was performed by Younger on my Tac I have dealt with Younger Toyota Service and Denny on many occasions now. Most recently, a frame replacement recall was performed by Younger on my Tacoma. While this recall required having my truck out of service for quite an extended period of time, I was provided a rental and the staff at Younger made sure all was well. I'm still in amazement at how a truck can literally be disassembled piece by piece and put back together without so much as a squeak or rattle! This is bad for Younger though as I am going to hold off on that new Tundra purchase since I feel like I'm now in a new truck! When Tundra time comes though, I'll be visiting 1945 Dual Highway! Denny, Ruth, Shannon- thank you! More

New vehicle purchase I was in the dealership for service on a vehicle. I was looking around at new vehicles while waiting even though I had no real intention of buying a n I was in the dealership for service on a vehicle. I was looking around at new vehicles while waiting even though I had no real intention of buying a new vehicle. John introduced himself and we began to chat. He talked to me about how I liked the vehicle I was having serviced (2017 Toyota Sienna). He asked if I was interested in any of the vehicles I was looking at. I said not really but I did like the look of the new Highlanders. John asked if I had ever driven one and I said no. He suggested we go for a drive. We did and he explained probably everything there was to know about the Highlander. There was no rush or pressure whatsoever. When we returned to the dealership he asked if he may give me an offer for my Sienna and a price on the Highlander. I said yes and he spent a few minutes away and came back with offers for both. I said no thanks, that there was too much difference. He asked how much was too much. He then asked if I would mind waiting another minute or two while he spoke with his manager. Well, I was very surprised when he came back with the literal "offer I couldn't refuse". This was the easiest new vehicle purchase I have ever experienced. No pressure, no bs, highly professional, answered every concern and question and walked me through every step. Even though I wasn't prepared with the title to the Sienna he said there was no problem to bring it back the next day. This was a pleasant total experience. More

Timely and professional It was a pleasure to deal with Heather at the dealership. I told her after my arrival that I would be browsing the lot. She informed me that that was It was a pleasure to deal with Heather at the dealership. I told her after my arrival that I would be browsing the lot. She informed me that that was no problem. At a later time she called my cell phone to inform me the my vehicle was ready. Thanks for not keeping me waiting. DM More

Excellent Service Heather was very helpful and responsive through the service process. She worked to ensure there were no surprises in charges and out as soon as possib Heather was very helpful and responsive through the service process. She worked to ensure there were no surprises in charges and out as soon as possible More

Helpful I had a problem with my windshield.i had no help from the woman in the service department office.so i contacted Toyota.the next day i got a call from I had a problem with my windshield.i had no help from the woman in the service department office.so i contacted Toyota.the next day i got a call from Dave Carroll he was so helpful and was able to solve the problem...also Denny Gish did an awesome job checking me in and was very friendly.Also Ruth Moor did a great job getting me a rental car.I only give a 3 star because of the woman in the service center office.wish i got her name.. More

EXCELLENCE Younger always treats me like I am the most important person in the world Fitzgerald Toyota in Chambersburg will use you, steal your money, and tre Younger always treats me like I am the most important person in the world Fitzgerald Toyota in Chambersburg will use you, steal your money, and treat you like you are incompetent More

Terrible customer service Called to schedule appointment for routine maintenance on a Tuesday night phone rang continuously for about 5 min. Until finaly my call was answered i Called to schedule appointment for routine maintenance on a Tuesday night phone rang continuously for about 5 min. Until finaly my call was answered in a rude manner. However my actuall service was wonderful other than that scheduling the appointment. More

Customer experience Scott was very unprofessional and was not willing to address my concerned in an appropriate manner. Stating that "I wouldn't force my way in line a g Scott was very unprofessional and was not willing to address my concerned in an appropriate manner. Stating that "I wouldn't force my way in line a grocery store" meanwhile they have had my car for a month and still is not competed and he refused to give me a date and time of satisfaction to have my car complete. In addition he could not provide valid reasoning for why the repairs are taking so long. He was rude and short and did not provide any customer service satisfactory of my business as I have provided Younger with my personal business and referred various people who have purchased cars with them in the past. This needs to be addressed being I requested to speak with someone else and still have not heard back from anyone at younger addressing my concerns. If I could rate a zero out of five stars believe me I WOULD! THIS IS TRULY UNACCEPTABLE More